The property was much bigger and better than I had envisaged and the customer service we received was exceptional.

The fact that there was a big event going on which occupied most of the beach area and so we could not use it.

The fact that all the staff went out if their way to make you happy and comfortable. Very attentive. Very quick. And most importantly they did their best to fulfill ur wishes. Example they arranged an egg hopper stand for me...though it wasnt in their schedual. I highly appriciate that. Stutty to all of them❤️🙏

Honestly, there wasnt anything major that i didnt like. Their were some miss understandings on the booking menu which was linked to booking.com and not the hotel regarding the charges. But again when we pointed it out to the hotel. They acknowlegded it and applied the reduces charge for us.

Breakfast was not that great for vegetarians and it was monotonous for all the days except Saturday where I saw an extra dish - Dosa with chutneys. Could have been better

Same breakfast everyday. However, its okay for non-vegetarians. Hotel chef should change the menus often to add more varieties. Other than that, property was good and enjoyed the stay

Nice room lovely view. Pool was great. Most of the staff were very helpful.

Some of the bar and dining staff were very short with you. On one occasion I wanted to pour my own beer which nearly led to a wrestling match with the waiter. Asked reception to print out boarding passes. They gave me an email for reception but the email box was full and they did not know how to clear it. Evening Buffet was average and very expensive. More than a much better buffet in the Galle Face Hotel.

The room was very good and spacious but I think the bathroom needed a little uplift ,the shower was a bit old and would not stay in one position and the sealant round the edge was a little black, I did report an accident I had in the bedroom with my leg hitting the corner of the bed I had quite a nasty leg while I was staying in the hotel the front desk said they would deal with the matter after looking at my leg buy I heard nothing after that.we have been to Is Lanka 5 times but never in September

The bathroom

Solid hotel, ideal for the airport if you have an early or late flight. Decent facilities and some nice restaurants nearby

Staff took a lot of prompts to be helpful. I requested an airport transfer and the gentleman replied that the vehicle was booked (fair enough). I had to ask him if alternate timings were available and it took an hour to confirm. Also price to airport was extortionate - for reference it cost more for a 25 minute journey than it did to hire a driver for 8 hours in Colombo

Wonderful staff, nice clean hotel. Opens onto the beach. Nearby grocery store with shops and restaurants around. Lots of souvenir shops around as well (cheaper than in Galle). Would definitely recommend. The staff were all helpful and lovely

No dairy free/vegan options for milk. Would have been nice if breakfast was more varied for dairy free guests, therefore we did not try the breakfast but this won't stop us from coming again. Thank you

- friendly and helpful staff - Possibility of "early check-in" (most flights arrive in Colombo early in the morning, but check-in at the hotels is not scheduled before 02.00 pm) - very good value for money - well organized housekeeping - my recommendation: Rukshi at the reception and Pradeep as guest relations - good location for restaurants and shopping

- poorly organized laundry service - very monotonous breakfast buffet and really very bad coffee

excellent location for the beach. Very nice swimming pools.

We would have liked notification of large events going on with music as there was a wedding and a corporate event going on so it was not relaxing. Also we came to rest before going to the airport late at night so it was hard with the wedding reception.

The rooms were really clean, great views. The staff were very friendly. A special shout out to the pool attendants. Lots of local restaurants within walking distance, ifyou need a change from the hotel (we were there for 5 nights) In general Negombo beaches seem to have a lot of pollution, but the beach in front of the Goldi Sands is kept very clean.

Can’t think of anything we didn’t like.