The employee here is amazing, they help with everything. None of the workers in other hotels helped to carry the luggages but here they did. They let us leave our luggage even after we made a check out to see the city. Rooms were good but at night it was so cold, but reception is open all times this is uncommon in italy, totally recommend. 10 minutes to Santa Maria

Rooms were cold.

Staff welcoming and cheerful. Very close to the station. Very clean. Abundant and varied breakfast available in a room with a picturesque view of the rooftop.

Location was very close to the train station. We got off the train, walked over, checked in and then went to do Florence things. The staff were all warm, accommodating people. When we checked in the lady at the front desk walked us to our room (I think there are less than 20 rooms in this hotel and ours was not hard to find). The breakfast was good. Croissants (fresh!), yogurt, bread, toast, fruit, coffee, juice etc. and lasted from 7:15-1000 so a nice long time.

We had no problems, but do realize the hotel is next to the train station and it’s small. So it’s not fancy at all. But it’s clean, the staff is good, there’s a 24 front desk and breakfast is good. There is a small elevator (we did not use it) or a few flights of stairs.

The station is only 350 m from the Firenze Santa Maria Novella Station. Extremely easy to locate and close to many central attractions and fast - food joints. The rooms were very clean, and all the facilities were well maintained. The hotel is on the second floor of a building with other hotels being on other floors. We were very pleased with the stay and the staff are extremely polite and sweet. The reception is open 24/7. Breakfast is simple but filling.

Everything was great except the fact there there are a few stairs that you need to climb before reaching the lift. There is no alternative ramp or any other feature which makes it difficult to carry bags. The lift of the building is quite old and not as efficient.

I had an amazing experience at this hotel. Its prime location makes it incredibly convenient, whether you’re exploring the city or simply enjoying a family vacation. However, what truly sets this hotel apart is the exceptional hospitality. The staff are incredibly friendly, attentive, and go above and beyond to ensure a pleasant stay. I traveled with my family for leisure, and the experience was outstanding. From the moment we arrived, we felt welcomed and cared for. Their professionalism and warmth made all the difference. I highly recommend this hotel to anyone looking for comfort, great service, and a fantastic location. I will definitely stay here again in the future!

The hotel is very close to the train station so you don't have to lug your baggage very far. The room was basic, but clean and big - when you go to Florence you don't really want to hang out in your room anyway. All sites are within walking distance. The breakfast has all the staples of European breakfast buffets - different kinds of coffee drinks, juice, pastry, cereal, yogurt, cheeses, etc. The staff is extremely friendly and speaks English.

Hotel rooms in Florence are ridiculously expensive - you have to adjust value for price expectations.

Excellent Location, close to the station as we had desired as we had a lot of early trains to catch. We arrived a bit late as our flight was delayed but, the onsite check in staff was excellent and very helpful. He even helped with our room a/c needs. The breakfast had a lot of options and it was well stocked during hours of service and the staff was mindful of cleanliness. Having an elevator was a plus.

The air-conditioning for the triple room should be upgraded for the size of the room. It took a long while to cool it down and it was not the most efficient.

Great location. Friendly and helpful staff. Nice breakfast.

A great hotel in a large building with other hotels in the same building and only a stone's throw from the train station, literally across the road! It has a great traditional old lift to get to the 2nd floor. We booked a quadruple room for our family of two adults and two teenagers and it was a great size with a large bathroom, desk, wardrobe and fridge/coffee maker. We had the breakfast with our booking and it was good with a lovely view of old world Florence! We had traditional ham/cheese with boiled eggs and there were pastries and toast. Plenty of juice and coffee and some fresh fruit. The hotel was clean and our room was cleaned every day with fresh towels provided. The aircon was brilliant.

There was nothing I didn't like, the place was great. If I had to pick something I would add maybe more fruit at breakfast and make the tables bigger for a family of four - two tables could be put together to give four adults more room to eat.

The staff where the friendliest we encountered in Florence meeting the receptionist day who was the owner was a highlight.