The location was good for an event I needed to attend. The room was fine, clean and comfortable.

I had requested a quiet room away from elevators, etc and was given a room right next to the elevator. I asked for a receipt; was told they could not give me one because the room was reserved through a third party. I have never heard that in 10 years of booking through this site.

With the exception of the daily 5:30 a.m. CRASH of the dumpster outside being dropped, followed by the roar and whistle of the trash truck with a turbo diesel, we found the hotel to be pretty quiet unlike most we've used. There were a couple of minor maintenance items, like a loose faucet handle, but all told, the room was quite satisfactory. The room was clean, smelled fine, the towels were plentiful (though scratchy) and the bedding was very good. Since we were in-town to assist with a house move, we had no time or energy to try facilities like the pool or gym. If we have occasion to visit the area in the future, we'll likely use this hotel again.

Upon check-in, after having prepaid for the stay, we were told that a daily charge of $25 would be applied to our credit card to cover "incidentals". I asked the clerk, "What are 'incidentals'?" He replied "Incidentals." "Like?" "Anything you might order." "I won't be ordering anything." "I'm sorry, it's company policy. If there are no incidentals ordered then it will be credited back to your account in 7-14 days." So, Holiday Inns decided to grant itself a two-week interest-free loan for $75 for my 3-day stay. This was not a great greeting after pulling-in from a 400 mile drive.

Rooms were clean and spacious. Staff were friendly. Close proximity to dining and shopping downtown.

The parking lot was a nightmare! Small compact parking at angles all through parking deck. If you drive an suv you took a chance of someone hitting your car or bumping it with doors getting into vehicles. A parking area was behind the parking deck pretty much an alley way. Didn’t feel safe or secure to leave vehicle. Homeless had tent pitched in same area they wanted you to leave your vehicle overnight.

Loved the property it was clean pleasant smell nice breakfast buffet and night time bar for drinks

There was a few hairs on the bathroom floor but other than that very clean I think maybe because we did an early check in they might have been rushing to accommodate us but everything else was very clean

Location to RDU Airport was convenient, & the heated swimming pool.

It was not clearly advertised that breakfast was $14. At the business center, we could not print our boarding pass although it was advertised that you could. The printer did not work at all. Someone tried to fix it but could not!

The staff is friendly, the facility is clean, the location is perfect!

The price per night this time of year seems higher than usual. So it is a bit expensive. The pool area was a little too warm for my taste.

The pool and gym were nice. The staff was courteous and friendly

The breakfast was lacking for the price. The shower felt a little low on water pressure. The pool looks bigger in your advertising than it really is.

It was close to everything and was clean.

I didn’t like that you could here people outside being loud at night, and the next morning at the breakfast station, there were 2 employees arguing over something and one of them was using offensive words.

Location was near everything! Everything needed or wanted was close by with plenty of options. Pool was good for the kids and hotel was well kept. Would recommend and stay again!

Our phone in the room didn't work so I had to go downstairs if we needed something.

I’ve stayed here before, so it was wonderful as the last time. The staff is very patient and kind and attentive. The whole hotel is clean. I especially love the Buffay breakfast and the pool.

there isn’t anything bad about it. I did wish that they would serve a lunch or dinner regularly as an additional option in the future.