Being a front desk agent in Switzerland since 2017, I have a certain expertise in the hospitality industry so that I know what I'm saying: very comfy bed and pillows of different kinds. That's amazing. Bath linen was soft and clean: well done to the external cleaning service. A very good breakfast buffet with a wide choice of products, sweet and sour, hot and cold, gluten and lactose free options. The reception, the HK, and the breakfast staff were very polite and willing to help you, and at the phone the front desk agent calls you by name that's very professional: well done and keep doing. The hotel is at 5 minutes walking distance from Porta Susa train station (you can't miss your trains) and the Vinzaglio metro stop just in front with a couple of tramway stops very close but that I didn't use. The location is more or less in the middle of the city and it's easy to reach the historical city center or the Juventus Stadium: for bianconeri fans, Piazza Bernini Is 7 minutes away by bike or 3 metro stops away, very, very convenient.

That's not a complaint but a professional suggestion: the hotel reception was very small for both the employees and the guests: three people working hard in a tiny space with only 2 POSs and 3 queues of guests waiting. It must be improved especially when you have all that space in the entrance hall. But it looked like a temporary solution because of the meeting they were holding, I forgot to ask.

From arrival til departure everything was over my expectations. I was there already at 1pm to ask if I can drop-off my luggage off for the meanwhile because I knew that check-in will start according to booking.com at 3pm. However the receptionist on the day (forgot her name, I'm so sorry) asked me to wait for a second since there might be already a room available for me - and there was one, praise God! But not only this I was one of the lucky guests today and I received an upgrade, and NH Hotel made literally my day. I even receive free drink at the minibar, and the Staff from Reception, Facility, Kitchen and even the Minibar were beyond amazing. Also if you arrive the hotel and do you check-in, there's a welcoming non-alcoholic drink prepared for you next to the reception with some sweets too. It's been ages experiencing hotel visit with a beautiful welcoming ambience.

Nothing to complain about, everything was amazing thank you! <3

The hotel is located in a nice part of Turin, 30min walk to old town and close to public transport The check-in and check-out went smoothly and the people at reception were helpful The room had everything it needed and was clean, the bed was comfortable Breakfast had a nice variety and had vegan and gluten free options We could park in the underground of the hotel

The room was rather cold and we could not set the air conditioning for more than 23 degrees The ventilation in the bathroom did not work, so every time we showered everything was extremely damp afterwards The underground parking is quite old and does not have a direct connection to the hotel, hence we had to carry our luggage along the ramp

I have always enjoyed staying at NH Hotels - they are no fuss and deliver good quality. In this case, this was perfect for our 24 hours stay in Torino.

Upon checking out, a queue of around 4-5 people had formed at concierge as only one team member was manning it on a Sunday morning, when I would expect multiple guests to be regularly leaving the premises. We weren't in a rush however it would have been good for a second person to join and avoid causing travel delays to any of the guests.

The hotel room was nice and clean. The room’ was big and the beds were very comfortable.

We arrived on a Sunday evening and as there was heavy rain we wanted to eat in the hotel. The restaurant does not work on Sundays so room service was the only option. Despite of the long menu, it turned out that as the restaurant is closed we could get a only a caprese salad or frozen pasta at elevated prices.

The room was very clean and modern with necessary facilities. WIFI worked well. The breakfast was very good with wide variety of choices and tasty food. The hotel is located close to the Porta Susa train station and bus terminal and next to the tram/bus stop so well connected but it is a bit of walk to the old town.

Coffee/tea making facilities in the room could be ideal.

We are quite often in Torino both of us being football fans and this was our very first time at this hotel and we were honestly very surprised. The property was very clean, the staff welcoming and the room and bed, comfortable. Food was good, wide variety for breakfast, bar open til midnight. The view to our room was so beautiful.

It would have been a 10 if not about the noise. Even on the 7th floor we could still hear the busy going by of bus and cars and it's a bit disturbing especially at night.

It was a very nice property with excellent staff. It is a short walk from Porta Susa and the tram and metro are right outside the door. They serve a good breakfast and the special New Years Eve buffet was great! My son and I were very happy with our stay and will want to return there in the future.

Nothing; it was great!

Check in Staff and cleaners are very friendly and fantastic

Breakfast offering ok. Coffee from the machine luke warm and hot items luke warm. Need water, coffee and milk every day in the room, not just on arrival.

The Hotel is new and very clean. The rooms have enough space and very clean all in the room new. The staff are very kind, the location was good, near the hotel there is a very good caffe called corner caffe (we didn't took breakfast). i definitely come back again.

I think it is a general advise for all the hotels Since we were 2 in the room you expected to have 2 towels in advanced. I called the recepation to ask for more I had to call twice ....until we got them. If you know that you will have 2 people per room - put towels for couple. In addition in one room the safe was not good I had to call the maintenance again... Please check before the check in it will take you 5 minutes and the rom service will get 10 instead of 9 or 8. thank you so much.