We like the overall vibes of the hotel. It is clean and smells great. The toiletries provided were of high quality and the onsen was great. We enjoyed the complimentary ice cream after the onsen which was a nice touch.

The crew that checked us in was a bit standoffish. We noticed that they treat different guests differently. Towards some guests, they were extremely helpful, coming out from behind the counter to help them with the luggage and offer them umbrella when it was raining. But we did not receive help with our luggage nor were we offered umbrellas. We had to ask them for umbrellas and we were directed to help ourselves. Service standards were different from what we observed. Having said that, the crew that checked us out was very friendly and polite.

I do enjoy the great location of the hotel where you can basically walk to all essential attractions in the city, and the hot tub is very nice with great facility and cleanness. I also like the decoration of the hotel, typical nice Japanese style designing.

The breakfast was fully booked and it was kinda too early, especially for people spending time for vacation in Sapporo. I think they can somehow prolong their services time so that more ppl can enjoy the breakfast. The staff can be more flexible and friendly to the special request like 1 hour late checkout or extended parking allowance. TBH 11am is kinda too aggressive timing considering the location of the hotel and many customers are considering have a city walk before driving away. This is the only hotel that rejected all our requests.

The onsen was much needed after long days walking and exploring Sapporo. There are multiple onsen baths for women, both indoor and outdoor, and is very well maintained and clean. The hotel itself is very beautiful and feels luxurious when walking into the lobby.

A bit out of the way from the main city - about 10 min walk to the train station/underground pathways so be prepared for a cold walk during the winter. The room is also a bit smaller than expected. We struggled to lay both of our large suitcases out. I suppose the size is still slightly larger than your standard Japanese hotel room.

Not that I had low expectations, but this property is amazing. Beautiful rooms that are decent in size for Japan. Very, very stylish from the moment you walk through the first outer foyer. Every detail is so beautiful and stylishly done at check-in, and that extends to your room. The room had a really nice sitting area by the window and more than enough room to not feel cramped. Even though the rooms and decor exceeded my expectations, the real star of this hotel is the onsen. Indoor and outdoor, large, (male and female separate of course) , sauna, steam, cold plunge, etc. It's really world class. I simply love this property.

The hotel has a wonderful ryokan feel to it which makes it such a special stay. The room was surprisingly spacious considering it is a hotel in a major city in Japan. The breakfast was delicious. The onsen was a wonderful feature in the hotel to experience the Japanese culture.

The location of the hotel is a little far from everything. It can be a bit of a pain to walk to and from the hotel from the main shopping stripe in Sapporo or the JR station. But there were always taxis available outside the hotel so it's not hard to get to places.

good distance between Sapporo Train Station and downtown. loved the ryokan styling of the rooms and onsen.

The design was both very rustic and traditional, yet a tinge of modernity intricately woven in to blend into the rest of the city. The room with the loft was quite spacious, and the pillows and blankets were immensely comfortable, such that lying on it was akin to sinking into a luscious, fluffy marshmallow. Moreover, the onsen rightfully basks in the limelight, gracing us with its delicate, geothermal embrace. The free ice cream was a nice touch.

Nil

the room is very cozy, and staff are so sweet and helpful. facility is kept clean all the time and the lobby smells so nice! Location is perfect! walking distance to all the shopping places, train station and restaurants.

it was one big and one small towel for each guest for the shower use and the hot spring use. i hope there could be at least two, so after the hot spring, i dont need to use my damp towel for shower if i ever need it in the day. But they do come to the room to refresh and replace towels daily.

this hotel is extremely luxurious. the design and attention to details is remarkable. rooms are elegant in a Japanese style design. we got little Japanese treats like walnut mochi and corn tea. we enjoyed yukatas we got for the stay. the bath was the most beautiful hotel bath we visited in our trip to Japan. and the free ice-cream was a fun little touch. breakfast was very rich, a Japanese high class breakfast with a big variety of choices to dring and an interesting menu being preperd when you arrive. perfect stay in Sapporo.

although the breakfast is special, it was a little too adventurous for us. we wish we could have chosen the dishes we want according to our personal taste. also, it had the same menu every morning so we wish it was changed every once in a while.

We stayed in the corner room which has amazing views and seated area. The onsen facilities are lovely, staff very friendly. Complementary tea and snacks were a nice touch. Overall good value for what you pay for.

It’s slightly outside of the main food/entertainment area which was a little hard in winter, but we knew this when booking. Mattress was extremely firm and I had a sore back. Would be nice to have a few private onsen options for couples, but onsen itself is still lovely.