The hotel looks brand new even though it's already 5 years old. The decor as you walk is absolutely beautiful and not at all what I expected. Everything was also spotlessly clean. We had the standard suite which had a king bed, sofa bed in adjoining room with a little kitchenette. We truly appreciated the extra space that it provided over a 4 walled room. The room was lovely with all the amenities you could ask for and also spotlessly clean. Definitely enough space for 2 adults and 2 children or 3 adults for sure. Staff were friendly and always had a smile. I also appreciated that the hotel at the time was taking in evacuees from the Jasper fire and were providing them with a host of additional ammenities and resources to help them through what is probably the worst time of their lives. Kudos to the Sandman Group for caring.

Absolutely nothing not to like !

The hotel is very well decorated. Everything fits together beautifully, not tacky mismatched carpet like other places I’ve stayed at. The staff is friendly and fast which makes checking in and out a seamless process

On a previous stay I ended up with a room with a very uncomfortable bed but I think that was a fluke because every other time it has been great. The pillows aren’t all that comfortable either no matter which one I pick so I usually just bring my own

Great location, fully equipped kitchenette was a god sent for being on vacation with kids

Elevators were extremely slow to the point they seemed like they might break down, and understandably hard for the staff to enforce but kids need to have an adult with them at the pool. Both times we went there were children there without supervision doing extremely unsafe activities and also affecting everyone’s time in the pool. ( I do not blame the hotel, might just need a bit more monitoring?)

The rooms were very nice, clean, comfortable. Loved the shower. The pool was really great for our family, we spent a lot of time there. Awesome beds. Lobby was very nice as well.

It was loud. We could hear people above us most of our stay. As a family with kids, we totally understand and it wasn't a huge issue, but the sound proofing could be better. The fire alarm did go off our first night which turned out to be a system malfunction - nothing really to be done about this, just wasn't ideal.

The location is perfect to meet up with family. The hotel is always clean and the staff are always great. Unfortunately I didn't have time to get in the pool but I will next time. I had the chance to take my sister from Nanaimo, BC to CHOP! It was her first time and they did not disappoint, it was soooo delicious and AMAZING! YUM! I have been telling my friends and family to come and stay here.

It was a tiny bit hot but that was a quick fix.

Fantastic staff at the front and they were very attentive to our needs. Spoke with a manager on our last day she was very polite and said the issues we had would be dealt with thank you.

There was an issue with house cleaning not doing there job properly but was taken care of by the hotel management and we were apologized to couple times.

We've stayed here several times because it's a beautiful hotel at a reasonable price and the location is excellent. It's just near the entrance to Hwy 16 and close to many amenities such as restaurants and shopping in Sherwood Park. There is ample parking and the location is very quiet.

Nothing. One minor issue was the hot tub was closed for maintenance when we were there

Loved the large bathroom and shower! Comfortable bed.

The pillows were awful. No choice between thick and thin! I ended up taking a pillow case off of a thick pillow, putting two towels in it from the bathroom and tried to sleep that way. Didn't get much sleep and my neck still hurts. Not everyone sleeps on their back!

Wonderful hotel. Best Sandman hotel we've stayed at, and I have been to several different Sandman hotels in BC and Alberta. Great customer service with quick check-in and check out. The hotel is bright, clean, with a refreshing atmosphere. My husband and I stayed in the executive suite, and the suite was extremely clean with nice big windows for daytime sunshine. Great kitchen with all the essentials. What impressed us the most was how easy it was for us to attach our roku and xbox to the tv. And the placement of the power sockets, so it was very convenient for us to hook everything up even in the bedroom. Lots of places to power all of our electronics we brought with us. This was the most convenient and comfortable hotel I have ever stayed at in Alberta. We definitely would come stay again and highly recommend this hotel to anyone.

Children running up and down in the hall at night, but that's very minor.

i Know its high traffic. And Cleaning staff can barley keep up. But Its all the small details that matter. Get more maintenance personal. Googled it and the fridge condensor motor srtarting to go. so makes a vary high pitch sound sometimes. The cost to replace times all rooms i get it. But the closest door. mirror door was coming off the hinges. and something eles i cant remember at this tiime.