The entire was great , very professional, friendly, and professional. I would like to extend a special thank to Rosie, who assisted in the morning during breakfast. She was very courteous and professional. She constantly checked on me since I was having breakfast in the outdoor garden. She was also very helpful with some questions I had about the city of Houston. Thank you,

Unfortunately for my first stay my room faced the parking structure. I think it will be better to give a better room to first time guest so he will be inclined to return to property. Other than that, I'm satisfied .

We loved this hotel! It is in the perfect location within walking distance downtown, particularly the theater district. My daughter and I walked everywhere that we went once we were at the hotel and felt safe, though we were cautious around the parks once it was dark. The hotel is beautiful, the staff was so friendly and welcoming. Our room was a great size for just one night, and the beds were comfortable. I would recommend this hotel to anyone and would definitely book a stay here again!!

The bathtub needs a really good cleaning, as there was some mold in places.

Greeted by great curb appeal, Friendly, smiling valet employees, and a beautiful lobby. There was a fully stocked candy bar in the lobby each afternoon, which was a nice surprise. The room was very comfortable. Overall property was very upscale. There was a $20/day destination fee included in our pre-paid amount that the hotel credits towards charges to your room (ie: bar, food, etc), which was a welcomed surprise! I tried some signature drinks and my kids tried different gelato flavors with our daily credits. All good experiences!

Valet parking only on-site and that cost extra separate from our pre-paid with booking.com stay (maybe not a concern for everyone, but it was not expected & added quite a bit to our CC after we left, like I said the stay itself was pre-paid through booking.com), 1 shuttle was "1st come 1st served" basis and in high demand so wait time was more than expected and ended prior to the concert we attended so we had to walk back through downtown Houston after 11 pm...maybe look at extending hours for shuttle for events that are known for going past normal shuttle hours. Our room had a large dark spot on the main dresser (fridge drawer) that was suss. There were a few light bulbs in our room that were out also.

The rooms are very nice and spacious. There were cleaned very well and has a fresh scent when you walk in. I enjoyed the view of our room and the lighting in the bathroom. The beds are comfortable and the sheets were clean. Valet was very quick when it came to requesting your vehicle.

The valet price is a little expensive in my opinion. I didn't like how this hotel does not offer on-site self parking because they don't have any. The price of the valet service will make you want to not drive a car during your stay here. I would uber instead to keep away from the valet fees.

This hotel is in a fantastic location. It’s within walking distance of many businesses and the street it’s on isn’t wildly busy. The hotel itself is beautiful, modern, and clean. Our room was spacious and even though we didn’t get a room with a view, the rooftop is covered in astroturf so it’s not unpleasant to look at. I loved that our room had a steamer rather than an iron. It made getting the wrinkles out of my clothes so much easier than when I have to lug out an iron and a shoddy ironing board that refuses to close. I also appreciated the makeup remover wipe and the shower cap in the restroom. It was a nice touch. The valets were great and the scent that greeted us at the desk was lovely. My daughter immediately recognized that it smells like one of my perfumes so it almost felt like a personalized experience.

There wasn’t much I didn’t like other than the small size of the elevator and how busy it was due to a student HOSA event which can’t be helped.

Fell in love with the high floor room and the amazing view it gave me and my wife with the Houston freeway and buffalo park view. Not to mention toon the service was spectacularly amazing!!! Valet handled our bags with care and the beds of our room and bathroom was clean and well taken care of!!! Amazing service and will book here for now on for our trips!!!

Everything was amazing from it!!!

The hotel was very nice aesthetically--modern finishes, beautiful bar area. The bed was quite comfortable, being the firmest of the three hotels during this trip. Loved that there was an ice machine on every floor. The room was spacious, and though we didn't have a downtown view, I'd argue the view from our room facing away from downtown was much better. The location was excellent--relatively quiet corner of the city with access to the park and attractions downtown. The hotel was also essentially on top of the Tunnels which came in handy on a particularly hot day. There were also ample cheaper parking facilities nearby (much cheaper than the valet offered by the hotel) if you're willing to lug your bags one or two blocks.

Only a few minor things that I think were just oversights on the housekeeping side like no ice bucket in the room only one toilet paper roll which required multiple calls. These were resolved relatively quickly (i.e., within 30 minutes). Also, the fridge didn't adequately cool anything which was a bummer, but not worth making a big deal about.

I had a great experience at the hotel. The room was spacious with a beautiful view. The hotel staff were kind and attentive starting from the reception with the valet parking team and the crew in charge of cleaning my room. The hotel's location was ideal as it was within walking distance of the investment fund, where I had meetings while in Houston.

The missing part is a better option for food, from breakfast to dinner. A high-end hotel that lacks basic amenities such as a minibar or vending machine cannot be considered deluxe. The restaurant is decent but has room for improvement. However, the coffee shop and bar are exceptional, even though they are only open in the morning. The staff is courteous and professional. Overall, the restaurant has its positives, but there is room for improvement.

The bar staff were the best!

I left photos that we took the night before in the room. We noticed that we left them 30 minutes after we left. We called and were told that housekeeping would call us to schedule shipping. No one called. We called twice more and no one has called us back. For this property, I am very disappointed that the staff did not care enough to call us back. Those pictures were expensive and irreplaceable.

The overall smell of this hotel is intoxicating, you immediately know this is a five star hotel.

This being the first time my wife and I stayed at a 5 star hotel, o had expected the first staff member which is the front desk to be a little more welcoming. However, overall I still enjoyed my stay.