The bell hop Arturo/Armando (not sure of his name) was so friendly and made us feel very comfortable. He showed us his magic tricks! He was a great guy!!!

We reserved two rooms. Both rooms were master suites with “Zocalo view”. One of the rooms faced the corner and was not accurately a room with “Zocalo view”. Before our arrival, I contacted the hotel and asked if either room had a compromised view. I was assured that both rooms did not have a compromised view, when in fact, one did. Although I did not say anything to the front desk, I felt that I should have received a partial refund for that room.

The big entrance of the hotel with the beautiful ceiling, elevators and inside balconies makes it one of the most stylish hotels I’ve ever slept. Staff is very kind and the room is big and comfortable with a nice welcoming surprise in the room.

Breakfast is luxurious with a beautiful terrace view on the zocalo but still a bit overpriced when it’s not included in the reservation. It’ll cost 30 euro’s per person. The bed is (too) short for tall people.

Location is excellent. Beautiful old hotel with all modern updates walking distance to so many things. Excellent staff.

You can no longer take cars into the area of 16 of September road so schlepping your luggage in the dark 1/2 a block or so It would be nice if you could call the hotel upon arrival and they could send a bellman or something. Also no elevators at the main entrance. My biggest annoyance was the nightly buskers beneath my window on 16 of September ave. Since the area is only open to foot traffic and is super popular and busy there are a variety of hustlers. The karaoke performances end about 10 pm nightly. That being said it is a super safe are with multitudes of police as it is adjacent to the presidential residence. The advantage of being right on the zocalo outweighs the disadvantage of the noise.

Amazing location right on the Zocalo with super cool atrium (Tiffany glass cover), great roof deck, and very nice staff (who helped with booking excursion to Teotichuan pyramid). Really nice lounge on the main floor with snacks, drinks, coffee. Drawback was that the rooms felt just a little tired and not spotless at this price point. Zocalo location great, but also can be loud until late (after midnight).

Drawback was that the rooms felt just a little tired and not spotless at this price point. Zocalo location great, but also can be loud until late (after midnight). Location and stunning atrium probably outweigh this.

Excellent location, looking into the plaza Zocalo. Floor to ceiling windows which open up. Automatic shades, which are very nice with an electric fireplace for great atmosphere. Room was good size and that was very comfortable. Hotel was very iconic with one of the oldest elevators, which is very ornate. Circular stairway, which takes you back to an era gone by. Many people stop in just to take pictures of the lobby,which is beautifully decorated. The ceiling is all stained glass in a dome shape.. must be admired during the day for the full effects. Doorman with a red coat and hat. There is a chairlift if necessary because you must climb a few stairs to get up to the main lobby. Wonderful breakfast with omelette station, lots of fresh fruit, vegetables, cheese , breads, beef and chicken, Mexican specialties….buffet style, located on the terrace looking out to the Zocalo. There’s always lots of action in the plaza and can be a bit noisy at night but all the noise does stop between 10 and 11 pm…

Noisy in evening… And if there’s a festival going on, can be noisy in the morning…

Beautiful historic hotel with amazing suites. The reception staff and concierges are very friendly, professional and sweet. For example, we had a bit of an unpleasant experience at the rooftop restaurant. When we voices our concerns the staff took us very serious and really appreciated that. Recommend anyone staying here as you are very close to multiple amazing museums in CDMX, lovely food and a one-of-a-kind hotel. Looking forward to come back one day!

Minor thing during check-in was that the room was not ready at check-in time which was a bit inconvenient because of a reservation we had at a museum later. This could be maybe resolved if the hotel would asks guests what time they plan to arrive and if there is anything special they need to be aware of. The front desk was pushing for the room to be ready and we made our reservation. So no biggie. Good thing to be aware of is to know the area is very busy. So plan accordingly with cabs and such. One small thing which didn’t bother us at all, but just stating it here for the hotel. We booked a one kingsize bed but got two separate beds. We fit in one, so no problem but others might find it inconvenient.

Absolutely beautiful property, each member of the staff offered exceptional service with a smile, the guest room accommodations were very clean, the most comfortable bed I’ve ever slept in, the bed linens were high quality, spacious closets, spacious bedroom & spacious bathroom … oh and the TV size is HUGE (we watch morning news while getting ready). We were greeted with champagne at check in, given a welcome treat in our guest room of delicious chocolates with personalized writing on the plate. What a beautiful presentation. Also they gave us complimentary wine in our room and a welcome note card and called to make sure everything was okay and if we needed anything. WE WERE TREATED LIKE ROYALTY. Wow. The experience of staying here was the best ever. We will always remember it. It brings a smile to my face! LOVED EVERYTHING ABOUT THE HOTEL…ESPECIALLY THE STAFF

Not a single thing. Loved everything about this hotel.

This hotel is right on the main plaza of Mexico City and could not be better for our tourism purposes. The room was on the other side of the plaza, so quiet (after 8 p.m. -- much music, mostly enjoyable, before that. View from room was nothing to write home about, but all we had to do was go up up floor to terrace for amazing view of plaza (and great meals and drinks). Room service was awesome, all the staff as well/

A little more light maybe, but actually everything was wonderful.

Absolutely gorgeous historic hotel with truly grand main hall worthy of being featured in any blockbuster. Very well trained and attentive staff. Unbeatable location right on the Zocalo with shopping, more than few good restaurants and a lot of beautiful architectural masterpieces within walking distance. Large enough room. Comfortable bed.

Despite good quality double glazed windows the noise from outside (shouting, music, singing, drumming - depending on day of the week, time of the day and type of protest event taking place on the Zocalo) will be with you most of the time. Taxi cannot get to the hotel as it is located on the pedestrian part of the street - be prepared to walk with your suitcases a block or two.

The hotel is very beautiful, with an enormous Tiffany-style ceiling in the foyer. Out room and bathroom were big and the bed very comfortable. The location, close to the Zocalo, was convenient for many of the big sights.

The hotel had a "dead" feel to it compared to all the other hotels we stayed at in Mexico. There is a 24-hour free "cafe" which is poorly equipped and not staffed -- for the price we paid, would have expected more. The other hotel we stayed at next to this one had people staffing the cafe, and offered many food and beverage options. It was our anniversary, but the hotel did not note it in any way.