Room was spacious and comfortable although had a small wardrobe. Had all the requirements to be comfortable for a longer stay. The front desk staff were always so very helpful and keen to assist. The location was amazing - next to supermarkets restaurants, pubs etc. all at a lovely walk away. Ample parking space at no cost.

The bathroom was not properly set up when we checked in and was only set-up on the second day but housekeeping did a good job. The structure is not sound proof. One can easily hear the neighbors s especially those on top who decide to run a marathon at night stumping feet. Fridge also made loud noise which i had to switch off. Breakfast was ok nothing grand. Some furniture needs to be modified or replaces and the shower would have been great to have better water pressure.

Room configuration, pool and over all location. The staff was super responsive and accommodating.

There were a few misses. One of our rooms bath leaked water, although reception responded right away although it was at mid night and changed our room, upgraded to a slightly better one, so that was great experience even when things went a bit south. The breakfast slip actually said fri-sun 7 - 10 am. We went at 9 30 and it took some time to get them to see it was a mistake. But then they opened it for us and served what was available. Still good attitude/ customer service although it took me some time and showing the actual printed slip given by reception with Fri 7 -10 am for breakfast printed on it. All in all good good hospitable attitude of the entire staff.

Great Shower, comfy bed, staff very friendly and courteous, good breakfast, nice location.

Loud banging door at 2am (seemed like it must have been an exterior door. I was above the front entrance to the lobby so not sure what door was banging). The banging woke me up and it was also so strong that it was shaking my bedside table. Also, because we were the last to check in (flight delay) and the hotel was sold-out, I got a room next to the elevator which had loud guests going up and down all night. Not the hotel's fault, but just an annoyance. Luckily, I had a pair of earplugs with me that I used the second night. Also, pillows were a little *too fluffy* for me! :) I know that's a very small thing, but I was tossing and turning trying to get comfortable.

Nice facility and clean, comfortable rooms.

When we came down for breakfast, there was no hot food left, no forks, and no one (staff) to be found. I went to the front desk and eventually got someone to come out from a back office area. He found a kitchen staff person who refilled things, but she practically scowled at us and was very surly. On the positive side, the checkin staff when we first arrived was fabulous

I have been coming to this hotel for many years. Since it became a Best Western and was remodeled, it is now an exceptional hotel. Very clean and comfortable.

We did have one issue that was disconcerting. On two nights we woke up to smelling cigarette smoke seeping into the room. The front desk was very understanding and tried to be helpful, but the smoke lingered for hours. Not sure how people can smoke in a non-smoking hotel.

The front desk staff was amazing. we were so grateful they let us store some items in their conference room on our checkout day so we could do a nice bike ride on the Willamette Scenic Bike Route. Mandi was super friendly and helpful and so was the gentleman at the front desk the next morning. I have to say this was excellent service and I haven’t had that experience in a long time. We also liked the free EV charging for our car. I hope you install more EV cables for more cars.

We wrestled with the air conditioner a little but it was fine

Good room, fast check-in, helpful staff are all pluses for your hotel. The convenience of location to my family is great. The large parking lot when towing a trailer is a great benefit. Also appreciate the lightening in the parking lot. Keizer hasn't allowed the transient population to take hold. This is a great advantage to your hotel.

I've stayed many times. Your pool has been open only once. Please put this information on your website so I can stay elsewhere when your pool is out of order, which seems to be the majority of the time. For a newly remodeled facility, charging top rates in the area, this is unacceptable. Your breakfast needs a freshening up. Same fare every stay, every day is boring

Breakfast was good. Really liked that coffee was available all day. Rooms were very nice and staff was super friendly. Hotel looked brand new. Well taken care of.

The couch mattress in the room was non-existent and no pillows were supplied for it. Would be nice to have a thicker mattress in the couch and pillows/blankets in closet.

It was a super nice hotel. Super clean. The two people that worked the front desk this weekend the morning shifts. They were amazing! They were very kind and understanding.

They put a family right above of us and you could hear the kid running back and forth until almost 10pm then again by 7

Very nice location right off the freeway. Lots of grocery stores, gas stations, etc. without having to be in a big city.

Just that the bar wasn't open and that was one of the reasons we booked the hotel. It was raining and we didn't want to walk/drive anywhere, so it sort of put a damper on our evening.