Excellent location for my appointment in Hawthorn. Felt very secure, it was very clean, and beds were comfortable. Booked fairly late, so when the staff member said the car park was pretty much full, I very much appreciated her offering for me to take her bay after she left work. It was very convenient for unloading and loading with my 91 year old mother.

It took me till the next morning to work out how to use the blind. I haven’t experienced electronic controls for the blind before, so perhaps an information sheet might have been helpful. Once I knew, it was excellent. I couldn’t work out how to put the TV onto normal free to air TV, so we didn’t use it and missed it. Again, perhaps an information sheet (How to get normal TV) might also have been helpful. We arrived after hours so there was no one I could ask as it wasn’t an emergency. I was very grateful the shower was flat to walk in to, but the entrance was the bare minimum and just being clear glass right to the ceiling it was a bit difficult to distinguish the space from the glass for my elderly Mum.

Location was great. Very clean. Large bed.

Reception staff member was unfriendly.

Very nice apartment. Clean and comfortable. Knew it was a surprise for our anniversary and they fulfilled the special request and left a bottle of wine in the room. Very grateful for that touch

The fact that they advertised that the room has a bathtub. Booked it specifically for that bathtub (my partner loves bathtubs and we dont have one). There was no bathtub in the room. They explained that there are 2(?) of their rooms that do not have one and we got assigned one of those - I believe that they should make it clear that that amenity is not guaranteed. The phone to contact help at the entrance is very difficult to make work - unclear instructions.

This is the third time I have stayed here. It only gets better. Very comfortable, great parking, fantastic security. I feel really safe staying here. The apartments have everything you need whether you are staying for a night or longer. Can not recommend Camberwell Serviced Apartments highly enough.

You can hear a fair amount of noise from the apartments above - water running, doors closing etc. but it is certainly not a party place so the noise doesn’t go on too late. Otherwise there is nothing to complain about.

I liked that I could open the windows and shut the blinds. I like the perceived safe parking. I liked the perceived easy access.

To access the rubbish bin under the sink, one needed to reach the door from the bottom, there was no handle to draw the cupboard open. A possum rattled about at night, causing me to wake about five to six times. The "mandatory form" that was sent to me to be filled in prior to checking in did not work. I wasted time trying to get it to work.

Location was close to shops, restaurants, cafes and much quieter rooms than in a hotel. Didn't need anything other than what had been provided in the room. Very clean indeed and bed and pillows oh so comfy!!! Best thing was that housekeeping only visited once in 4 days so no fear of snooping into one's belongings.

I would have felt more secure if there was some sort of 'key chain' mechanism to prevent entry by persons holding a master key when I went into a deep sleep. And, a heater in the bathroom would be very handy in winter. One more bath rug [only one provided] would be great. Oh, maybe a mini safe so one would not have to carry around valuables all day

Good size apartment for a family. Great to have 2 ensuite rooms. Very clean and comfy. Parkings are very useful too

The manager was not present at 4 pm in the afternoon and sent us by mail the "how to get your keys for out of business hours" tutor. Being with a foreign phone, I did not have access to mails, so it was not easy getting there. Managed to reach him by calling him eventually.

The facilities were clean and comfortable and well equipped. Generally a good stay for the value.

There were issues with the parking. Despite pre booking a park, we went out for dinner and came back and our allocated park was taken. In the morning someone had parked in the access way from the fire exit so we could not get our pram or bags out. This is illegal and also dangerous. The tv in the bedroom also did not work at all. Even with changing the remote batteries and checking the plugs.

The kitchen allowed us to have breakfast and a simple dinner in the apartment. The location is very good, a short walk from transport and shops.

The Studio Apartment (30 m2) was a little small, forcing us to sit on the bed to watch television. There was no view from our Studio room.

We live in Gippsland, we came up for my daughter's Wedding in Richmond. The Friday evening we were able to walk to a nearby Thai restaurant and around the shops in Burke rd. Next morning I had a hair appt at a salon in Burke rd at 8am, then a make up person came to the room to do my make up. it all ran smoothly for a 12 noon service. The facilities were very stylish and the bed very comfortable and the staff very helpful. We found our room very clean. It was great to be able to park the car in a safe off street carpark.

It would have been nice to have been able to have opened the window to let the air in, although the air-conditioner worked well.