I really love the clock tower view! This hotel really shows what a boutique luxury hotel should be, with an amazing attention to detail that goes beyond expectations. The staff is quietly attentive, always there when you need them without ever being in the way. The building is a beautiful architectural gem, and the rooms are spotless—so clean they look brand new. The amenities are super generous, but what really stands out is the attention to the little things. This hotel has truly nailed luxury service and definitely deserves all the kudos. I will definitely come back again

Staff excelllent very helpful Hotel was nice and the location

No breakfast served was not aware of this until I arrived No bar facilities to get a coffee or a drink of any sort Only one drawer in the room for clothing, not much wardrobe space I think it would have been a better idea to put bedside cabinets for space rather than a bedside tables It just felt like the hotel wasn’t finished No umbrellas at the pool I am gutted that i couldn’t give a better report I do wish the hotel success for the future once all the little things are rectified it will be a lovely hotel for a pleasant Stay

Breakfast was really good - simple choices from a la carte menu but delicious. Our favourite were the poached eggs with salmon & avocado and pancakes for my daughter! In particular would like to mention Aom who was on duty at breakfast - she was so lovely & attentive. Reception staff also very helpful to guide you in the right direction from locations, recommendations to what is happening around the area. Our daughter was unwell one of the nights (maybe sunstroke?) and thanks to the night team and night housekeeping who helped us clean up the mess in an efficient and caring manner around 2am! They were amazing! On our 2nd day at the hotel we were given a complimentary snack goodies bag for the beach - it was so sweet! We had also planned a day trip on speedboat to visit the islands of Phi Phi etc and it got delayed by a day due to our daughter being unwell. However, as our daughter was better the next day we carried on. The hotel gave us a complimentary goody bag (again!) with snacks and a few medical items to help my daughter (so caring) and allowed us to use their hotel pool towels (on condition we return them to the hotel at the end of the day, of course!). We also got a very thoughtful note from the Manager Tom which we appreciated and a lovely message from housekeeping Pla and Kab on our last day! As much as the hotel aesthetics are amazing and indeed as instagram worthy as the other reviews mentioned, the winning point for Arco hotel is their amazing staff and team! They made us feel welcome without being too much in our face and we could feel the Thai hospitality with a modern twist. Location - we were happy with as it was walking distance into the heart of Old Phuket town with lovely quaint shops, restaurants & trendy cafes and plenty of massage parlours -Decare was a good find!

We had room no. 331, we were on the 3rd floor and our room didnt have the best view from balcony. However, we were not in the room for very long so it was fine. At night we could hear the noise from the street below. Pool area could have been more spacious to accomodate more guests but nonetheless it was still lovely.

The design is very unique. Located in the middle of the phuket town. May local restaurants, bars, shops nearby in walking distance. The hotel is very new and comfy, staff are friendly. Will definitely come back!

We had an absolutely fantastic experience at this hotel. The breakfast was outstanding – beautifully personalized and offering a wide variety of delicious options to start the day perfectly. Special thanks to AOM and DA. The room service and reception were impeccable, always attentive and efficient. Thanks to FON & DEAN. The hotel itself and the rooms were stunning, blending elegance and comfort seamlessly. The staff truly stood out – incredibly skilled, kind, and always going the extra mile to ensure a perfect stay. ALL the staff was amazing 🤩 I would highly recommend this hotel to anyone looking for an unforgettable experience. I can’t wait to return!

Nothing

Recently stayed at this wonderful hotel and had an amazing experience! The location is perfect, just a 5-minute walk from Old Town Phuket, so you're close to everything yet can still enjoy some peace and quiet. The staff went above and beyond to assist with all my questions and requests, including helping me find authentic Thai tea. Their friendliness and genuine willingness to help made my stay extra special. The hotel’s aesthetic is pure tranquility — a soothing retreat from the hustle of Phuket. Our room was very spacious and comfortable, with a large bed and fantastic mattress for a great night’s sleep. If you’re looking for a peaceful, welcoming place in Phuket, I highly recommend this hotel!

Liked everything. Did not try the breakfast as it seemed bit expensive for our budget. The building is fresh and very clean, the architecture is also quite nice. The receptionists were helpful. The pool was amazing - it felt as if we had a private pool, because nobody went there during our stay. Having a very nice pool was important as we barely went to any beaches during the rainy season as they were full of thrash. Location is also amazing, as it is right next to Phuket old town, and you can take a taxi to more distant locations.

-

This was just an unbelievable experience, one of the most elegant hotels I've ever been to - everything was just clean, convenient and beautiful. The location is also perfect, as it's within a walking distance from the old town (a few minutes away), but still a bit outside of the busiest streets. The staff was so friendly, the interior was astonishing and all the amenities, such as the pool, were perfectly designed to meet the guests' needs. A+, we're definitely coming back. :)

Rating: 5/5 The room was beautifully designed, offering a comfortable and stylish atmosphere. The thoughtful inclusion of water and snacks added a welcoming touch. The à la carte breakfast was excellent, with delicious options and great presentation. The staff were exceptionally attentive and friendly, making the overall experience outstanding.

Nothing to put here

Everything! Staff was amazing, super friendly and pleasant. The aesthetic of the hotel IS SO CUTE. The outdoor area/pool was perfect, a great chill spot. Eveything was super clean and comfortable. The room itself was big and had doors on the bathroom/shower which is great to share with family and friends. Beds super comfy, and lots of natural lighting! Great location, as you are walkable to a lot of stuff!

Doesn’t have bag/luggage hold!