The staff, from housekeeping to front desk, was exceptional. Kind, personable, and so very helpful and friendly!! I appreciated the family atmosphere.

While it is accepted that this is a "historic" hotel, the facilities are in bad need of repair and upgrades. The shower, for me was lukewarm, but my husband's was fine, but the shower head makes it nearly impossible to shower comfortably for me, as a six-foot-tall woman. The toilets are low flow and very, very low to the ground.

The staff was wonderful. They were very accommodating and friendly. The beds are the most comfortable we have ever found. We were told they are all new beds in these rooms. The views of the mountains are phenomenal, and it is considerably quiet, considering it is downtown. They have coffee always available. A simple breakfast of cereal, yogurt, and toast with orange juice and coffee is what you find in the morning. In the evening they have wine and cookies. The lobby is quaint and clean with stunning views of the mountains, a TV, and newspapers to read. It is in walking distance of the Nugget, capital building, and various other attractions. It also has underground parking and security cameras everywhere. We are looking forward to coming for another stay and seeing our new Hardman House friends again.

The only thing I didn't care for was the no pet policy. I like traveling with my cat and truly miss his company when he is not around. I do understand the need for this type of policy. After all, not everyone's pets are as well behaved as well as mine.

Friendly and helfpul staff - the breakfast started early, which was VERY practical and only time of our whole trip we had that, especially when we had to leave very early to enjoy Lake Tahoe in the summer with its crowd. I liked the raisin cinnamon bread and the cereals - the parking, outside and underground - the elevator (from the hall and the underground parking) - the room had plenty space - comfortable bed - we walked 5min to order and take our dinner to go - fridge in the room

The creepy stained looks in the hallway to our room - we had a pb with the tv one night (but it fixed itself the day after)

The room was nice, roomy enough, basic but good. The staff was super nice and the location is great.

Housekeeping never came, even though we put the housekeeping sign on the door. So we had one lousy packet of coffee the first morning and never got more. They didn't make the beds or empty the trash or anything. There was a lightbulb missing...but they replaced it when we asked. The breakfast was the most minimal possible.

Room was comfortable and clean. Elevator to the parking garage was a great help. Staff was Very nice! Wine and cookies were fun. Very pleasant atmosphere in the lobby.

Breakfast was fine, would have liked cream cheese for the english muffins and boiled eggs though. Did not like the styrofoam coffee cups and flimsy plastic cups. The bathroom fan was VERY loud.

Huge clean room super friendly staff

breakfast in a bag was a little disappointing pillows were uncomfortable

Staff was helpful getting us more pillows.

The staff did not have confirmation that I already paid through Booking.com and charged me when I checked in(I had forgotten how it was setup). I checked and then had to go back and get them to reverse the charge which took extra unnecessary time and effort.

I was highly delighted with my stay. I travel between Oregon and Vegas several times per year and was just so tired of Reno options. I've had success in the past choosing older hotels and this also met my expectations. The check-in was fast and easy. Although the hotel is an older hotel, the rooms were clean, the bed was comfortable and most of all, there was no noise. I gave it one less star as the A/C units were not working, some legal issues with the city. Sounds like California, liberal government regulations, have to do with licensing issues to run the air conditioners. Go figure that one out. I stayed one night and got a wonderful night's sleep. I woke up at 6 a.m the next morning to start the last part of my drive. The staff had put out fresh coffee, fresh fruit, cereal, and so on. The standard morning breakfast. I honestly couldn't tell you if they had anything warm to eat. I just got my coffee, glanced at the setup, talked to the nice pleasant young man at checkout, and was on my way. This hotel will stay on my go-to list for halfway hotel stays to Oregon and back.

Not that I didn't like it. Maybe a small attempt at starting to upgrade the bathroom sinks at least to not see chipped porcelain.

It was very homey. The location of my room was great too! The staff was very friendly and i love the underground parking option.

At first, I felt discriminated against for being a local. They require you to put a $300 deposit on your room for locals only. Its not even that much for the deposit on the rooms at the Grand Sierra Resort! I explained to the staff that i dont have that kind of money and im only trying to get out of the house to avoid a family fight. After threatening if i thrash the room that they would call the cops, they ended up letting me stay. I was very embarassed and uneasy while there because of this interaction and didnt even wanna come out of my room.

staff is great, friendly & helpful

many of the rooms are in need of updates, sign in windows of rooms says to not open windows, bee problem is being worked on - these same signs have been there for years - perhaps they don’t want windows opened for safety reasons? Hallway carpeting on upper floors has sign saying caution, are working on installing new carpeting- same signs in place for at least 1 + years. Owners don’t appear to have any plans to actually fix carpeting problems, it’s easy to stumble on ares of loose carpeting.