May always go to hotel whenever I’m in Hamburg.

Parking is a nightmare. I had a rental car this time and to park you usually press a button and a ticket comes out etc. You know how this system works. But here you have to drive your car up to the underground car park. There’s no button to give you a ticket and raise the gates but instead you have to ring their bell for them to let you in and out. I find that very stressful as I prefer the ticketing system. Press button and a ticket gets released and you park. Insert ticket to exit. Simple.

Very good choice for breakfast. Clean and efficient facilities. Very comfortable and a great location close to facilities and transport.

Personally I didn't like the open shower which made showering a chilly experience.

The Barceló Hotel was very close to Hamburg main station (- a 5-minute walk), which was great for us, since we were travelling around by train. It was ideally situated for restaurants and shopping in the Mönkebergstraße and Jungfernstieg. Just a short walk to the underground station or S-Bahn to get to other parts of the city. The hotel was bright and funky and the staff were very welcoming. Our room was modern and clean, having a kind of open plan aspect bedroom and washing facilities, with separate shower and toilet. The bed was huge and super comfortable. We were pleased to have access to a kettle for a hot drink and there was a fridge. Unfortunately, we had to leave early the next morning, so we did not have breakfast in the hotel. However, the staff were very accommodating and prepared two “Lunchpakete” to go, which enabled us to breakfast on our train. In fact, it lasted us the whole day!

We couldn’t think of anything. We had a lovely - if brief - stay. We would definitely stay in a Barceló hotel again.

Location was fabulous, we walked to all major sights - room was quiet, walking distance to central train station (with lots of luggage), staff were extremely pleasant, bar snacks and bar staff were brilliant. Would recommend for a short stay - we absolutely loved Hamburg 👍

Two of the three lifts were out of order - not so much an issue for us as we used the stairs but we were only on the 2nd floor. Would have been frustrating for those on higher levels. Room was a bit small for us with lots of luggage and travelling for 8 weeks but more than adequate otherwise - also not a real issue.

We absolutely loved this hotel. While we had anticipated that our room might not be ready early in the day, we were pleasantly surprised that we could "move in" at 10 am, and check-in was a breeze. The room was spacious and quiet with a very large and comfortable bed in it. Our particular thanks go to Darko the barman (hope he has recovered) who made us feel very welcome on Christmas Day, the breakfast team who looked after us every morning at the crack of dawn, and the receiption team who made it possible for us to extend our room into the evening of our departure day, despite it being New Year's Eve and the hotel being busy. We will come back!

The property was clean and tidy, the staff friendly and helpful. The location was central and provided great access to central Hamburg and the Christmas markets. The central train station was a 10 minute walk giving easy access to the larger Hamburg area.

During our stay there was a clear problem with the drains which left an extremely unpleasant smell around the whole hotel. It took a couple of days to resolve with very few updates unless you asked and even then it was very brief.

Good location and a very nice hotel with friendly staff!

I like a firm mattress, unfortunately they where a bit to soft for my taste. The price of their parking, 27€/day, for a 4 day stay that is a lot of money just to park your car. We found a parking (Q-park), 1 block away, and used an promotion on their website, so we payed 41€ for 4 days.

The hotel was excellent as were the staff. The room was large with a huge bed and very comfortable. Breakfast was excellent with a wide choice for all tastes. The hotel was ideally located in a nice part of the city with easy access to all the usual tourist destinations - highly recommend this hotel

My wife likes a bath to relax in - other than that, nothing really. The room was very warm and the air conditioning was not working or effective despite being turned right down.

Location. Breakfast buffet was excellent!

No hooks in the bathroom! My son, age 33, went down to the lobby, one night when he couldn’t sleep, so as not to disturb me. The person at the night Desk told him he was not allowed to go into the lounge. All he wanted to do was read quietly, so he did not understand why he could not. He ended up sitting on the stairs for two hours reading. We have never stayed in a hotel that did not allow you to sit in the lounge at night.

Magic location in Hamburg. Cafes nearby, interesting shops, in central part of Hamburg with the lakes and all other parts of the beautiful city at hand. Close enough to the train station that is in a easy walk and far enough away that the inhabitants of train stations are not all about the hotel. Lovely staff who politely handled the basic German I have and spoke perfectly fine English.

Cleaning staff could have eased off their schedule. I understand they have a job to do and are being assessed, but sometimes we needed to be in the room during the day.