Nice location, room was very clean. We had a fan, although we prefer airconditioning. We liked the small coffee corner in the room. There was some usefull extra storage room for clothes. A bonus point: we forgot our Tony Chocolonely in the fridge, after a call, the personnel put it aside and we could still pick it up at the reception.

There was an extreme smell of cleaning products in the room, after opening the window for a few minutes it was ok. We prefer arconditioning to a fan. The room was small and the bathroom even smaller. Good for one night but not for a long stay.

Great location , clean and comfortable. Great value for money.

Small doubles are quite small. Would definitely return, maybe consider a larger double next time.

This was our third stay at this location. We like it in particular because of the staff. They are all incredibly helpful and friendly. Also the location, it's a nice and quiet part of the city and it's easy to get to other parts of the city. There are numerous fun things to do and locally-owned establishments nearby. This time, my husband's sister accompanied us to help celebrate his 70th birthday. She had a minor problem with the plumbing in her room, but as soon as we informed him and he could, Jeremy put her in a new room (which we really appreciated).

I wish the refrigerator in the room held a little more. The shelves in the door aren't usable since there's no way for anything to be held in place. Also wish there were more TV channels/options, although I realize you probably have little control over what is available. For example, more English closed-captioning channels or a cable available for connecting my own devices or that the TVs were "cast" ready. We don't really watch much when we're there, though, so it's not a deciding factor for us.

This is our 2nd stay at the Lancaster, that firstly should highlight how nice it is. The location is perfect for those who want to be close enough to experience Amsterdam but enough removed to relax. There is a tram stop close by so once your feet get tired, it's just a quick hop on the tram. the staff are great and always willing to help, reception staff are especially helpful. There is a turndown service every 3 days, but we had our room tidied for us 3 of the 4 days we were there. the checkout time is 12pm which is great for those leaving, and they have baggage storage for those on a later flight home.

check in is not until 3pm, which isnt as good for those arriving early, however as mentioned they do have a baggage storage area. Some may say the rooms are really small, this is not so ething I would complain about, they are big enough and ads to the experience.

Staff, location

Bedroom too noisy I didn’t get much sleep which spoilt my stay.

Great location. Absolutely loved the staff. Pretty modest, but tasty breakfast. Super fast check-in and check-out processes. You can also do that yourself. Room has coffee machine, kettle with tea selection, iron and ironing board already in the room, so you don’t need to get it from the staff.

My room had a bathroom on the ground level of the room, and sink with the shower were on the second floor. So when you’re using the bathroom at night you’ll also have a trip to a sink having a journey of your life to wash your hands. It’s fine when you are traveling solo, but with the parter it would be tricky not to wake them up.

The location of this hotel was pretty ideal. It was just outside of the core of Amsterdam but still walkable (about a 20 minute walk to the heart) and very close to transit options. We didnt discover until our last day that it is also across the street from a bird sanctuary including a flock of flamingos. There were plenty of food options nearby and grocery stores. The staff were very helpful. The hotel was also very clean and our room was in great condition when we arrived.

The room was very small. There was barely enough room to walk around the foot of the bed and with 2 carry on sized suitcases open, almost all the floor space was taken up.

The bed was comfortable. The breakfast was excellent with lots of choices. Staff were friendly, however rather young and didn’t really seem to have an idea about how to receive guests. (See below) After arriving too early to get into our room, we went off for a coffee nearby, the bar in the hotel is fully equipped but ‘never opens’ as we were told by the staff. A real shame cos it would be a great place to hang out in. When we got back to the hotel, after acknowledging the reception staff, we sat in the lobby. After sitting there for about 1/2 hour, I asked ‘you’ll tell us when our room is ready right?’ The response was, oh let me check and sure enough our room had been ready for some time. They just didn’t bother to check until I asked.

Reception staff are either inexperienced or suffer from lack of initiative due to their age. The never opening bar ought to be attended to.

The location was fantastic. Great place for breakfast 2 doors up from the hotel. Tram stop a 2min walk away. Zoo across the road. 4 person room actually had beds for 4 people, not a bed + a sofa bed, which was great. 2 of the staff who we had direct contact with were very friendly and helpful.

Our room smelt like smoke when we arrived. There were no other rooms to move us to. Staff offered to spray deodorising sprat. The bathroom was in the entry way to the room with separate shower cubicle & toilet cubicle. We made it work but it was not ideal. Very limited storage or space for 4 suitcases. I felt the photos of the rooms were a little misleading. They made the rooms look more modern than they actually were. That said, bedding, towels and bathroom were all clean. No space to hang our towels though.

Great location great staff and very clean and comfortable.

Didnt think £830 merited a 3 night stay. Too pricey. Especially with no breakfast