Clean.

Inexperienced staff caused miss communication. The facility is too expensive. No vehicle access and prior communication about it was non-existent.

From the moment you step through the grand entrance of this exquisite hotel, it feels like you’ve been transported back to a bygone era. The timeless elegance of the décor, with its vintage furnishings and classic art pieces, creates an enchanting ambiance that’s both luxurious and nostalgic. The staff went above and beyond to accommodate us, attending to every detail with warmth and professionalism. Their exceptional service truly made our stay unforgettable. If you’re looking for a place that offers a room and an immersive experience steeped in history and charm, this hotel is an absolute gem!

The hotel is beautiful from the entrance to the restaurant, bar, and room! The room was very spacious and comfortable. The spa was also lovely, providing a relaxing atmosphere. The room service breakfast was delicious, and I highly recommend their in-house bakery. The location was also excellent, right in the old town.

The level of service from the hotel staff was inconsistent. Some were very friendly and helpful, while others were quite indifferent, which affected our mood a bit.

Beautiful setting located in old town, stunning property

Rooms are not sound proof at all and we can hear everything happening outside including people just walking on the street. Also the food wasn’t great. The diner experience was quite disappointing, and breakfast was very slow and not great. The bistrot below is nearly half the price and has much better food. I would expect a lot more for a 5 star luxury hotel that charges over 1000 euros a night

This is probably the best hotel we have ever stayed in. It is truly spectacular. An oasis of calm and natural beauty in Nice old town. It is remarkable. The staff are amazing, each and everyone of them- polite, curious, helpful, friendly and warm. Room was great. Food was great. We had a marvellous five days there.

There were a few teething problems ( the hotel had only been open a couple of weeks) and I think the rates should have been reduced during this “settling in “ period.

Calm very nicely decked out. Staff delightful. An oasis.

There was a step down directly in entering the room that was a bit of a trip hazard when entering the room at night. Could have had a nasty accident as you do t expect it so suggest they put mins the step on the door. Also no hooks in bathroom to hang towels so you had to cross the bathroom naked to get a towel.

The building and ambience of interior/exterior design was unique!!! Elegance, serenity and luxurious simplicity characterize this hotel! I would come back to Nice just to stay and enjoy time in this beautiful building !! Hotel staff were really friendly, polite and happy to welcome us!! After 09:00 there is heard special kind of music all around the building !! LOVE IT <3

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Great location and beautiful setting. Good sized room. Lovely outdoor pool and Roman baths

water and coffee not replenished and late cleaning of room

I liked everything about this hotel!

The only thing that was not as good as the rest was the snack food at the bar on the hill. It was a shame the restaurant wasn't open longer hours as I missed lunchtime and had to leave for my flight to early to have dinner.

Everything except the food at dinner

The food at dinner was very disappointing