We travel from UK, Liverpool a family of 3 and we were amazed from the first moment we stepped in this beautiful hotel with a welcoming atmosphere and lovely staff, after we checked in and went to our rooms we loved everything, clean, beautiful view to the mountains from our balcony. The food was really good, fresh and very delicious 😋, we did use the pool every night and also to mention the free bus tickets we all got from the hotel to travel to the city centre, amazing place with amazing people, can't wait to go back next year 😀.

It was nothing I could not like, everything was beautiful.

+ The hotel is in a quiet and scenic location with a bus stop and supermarket nearby. + The staff at the front desk were extraordinarily friendly and helpful. + Guests get a free pass for local public transportation if they book for at least two days, and additionally a free pass for the Nordkette cable car if booked for three days. I wish I had known this earlier. + Good breakfast with a wide selection of food.

- The TV in my room was a small and old Saba CRT unit from ancient times. The room where my colleague stayed had a flat screen TV, but the quality of reception was poor due to the use of an analogue antenna.

The town the hotel is located in is really cute, it gives small town vibes. The hotel has that same atmosphere. Front desk staff was really friendly and welcoming. Our room was really spacious. Buffet breakfast was good and fairly priced. The rooms are a little outdated but it doesn’t take away from the quaint atmosphere. Overall, we really enjoyed our stay.

Our room was a little outdated, and it is carpeted which we are not big fans of. The bathroom ceiling was low on the shower area and a tall person would have to squat/ lower their heads to shower. We were only there for one night, and I’m short so it wasn’t a big deal. Overall it’s a small detail and it didn’t take away from the experience.

Comfortable room, if a bit dated. Good size with added bonus of a balcony which was nice to have. Bed was comfortable. Staff are friendly. Although the hotel could generally do with a little TLC it nonetheless has a relaxed and homely feel and I was very comfortable there. My second stay and I would stay again. Good car parking provision and convenient for the ski bus or bus down into Innsbruck (transport is free with free Innsbruck welcome card provided by the hotel for qualifying stays). There’s a new Der Backer Ruetz cafe immediately next door, which is also convenient.

Breakfast was a bit chaotic if eating early - it seemed large groups from the adjacent club hotel took breakfast in the Edelweiss, which made for a very busy breakfast area - with some things like coffee/juice running out faster than the staff could replenish (not staff fault). Quality of the food could be better - I felt it was of lower quality than last year, when I also found the breakfast area much calmer.

The staff are very wonderful and the hotel is located in a beautiful little town about 20 minutes from Innsbruck. The hotel provided a Welcome Card which covered public transit as well as providing discounts for several cable cars, which was a very nice bonus. I was initially unsure about staying outside of the city, but Götzens provides a nice glimpse into a more traditional village life than Innsbruck, has a beautiful baroque church, and is also up in the foothills of the mountains, which makes it warmer than the valley. The bus comes every 15 minutes on weekdays during the daytime, and every 30 minutes on weekends and late at night. I liked my room and ended up with a balcony, which I hadn't expected, and the view was just gorgeous. The breakfast was pretty standard, nothing to write home about but comprehensive and good. I thought the employee at the front desk was wonderful - she was very friendly and had a lot of advice about visiting Innsbruck. The hotel was also quite well insulated and I imagine it stays very toasty all winter.

The mattress in my room was pretty hard and the wifi in the room was poor. Also, there was some mold in the shower but that's such a common problem in this part of the world that it didn't bother me at all.

Clean and spacious room, breakfast was nice especially ham and eggs. I came very late but they left an envelope for me so i can check in myself. I was a bit afraid from the reviews here but although it is an older hotel, it has very hot water im the tub, clean beds and towels and ofcourse privacy in your room. Im pretty happy with my stay and will definetly book again if i find myself in Innsbruck again.

There is a lot of parking spaces for this hotel, but the one that was free (big one) isn't marked with a sign or something, so it would be great to put signs on the road that will tell you this is the parking from the hotel.

The hotel is nice. I enjoy skiing at Axamer Lizum which is very close and you get easy on a free bus up to the mountains. Good location. The hotel needs renovation but still, you can have a nice stay. The view is beautiful. The staff was very pleasant and polite. The room has amenities and towels, but the duvet could be bigger as winter is not that warm. food was ok, if you chose the half-board option you can have an idea from my below photos. The drinks at the bar are very affordable. The food was ok, you have a buffet and some options to choose from for dinner. From Innsbruck HBH there is a bus that will take you to the hotel. You get a free city pass during your stay.

Needs a bit of renovation, I found a small bug on the chair where my clothes were. The water in the swimming pool is very cold. When you want to use sauna, first ask the reception to open it.

The staff was very nice and communicative. For late checking in the night we were left the keys at reception with a letter informing of what needed to be done and what was where.

The bedroom lacked a trash can. The shower was slippery specially after you rinse the shampoo / conditional. A shower mat would be great. The bed was way too soft. The room was very hot, to the point you had to open the window. A temperature control panel in the room would be nice.

You are basically minutes on foot from the ski lift and at the same time 15 mins from Innsbruck. The facilities were plenty and clean. The room was comfy and it had a nice view. Staff was very polite

This whole region has plenty of ski centres which makes this one expensive compared to some villages nearby. I think they should extend the time that they keep the pool and the sauna open because they operate it from 17.00-20.00

Everything was absolutely perfect , a warm welcome and after we checked in we had a delicious dinner with great service , all the staff was extremely friendly and courteous . When we got home I realized that I forgot a small van with our clothing. I contacted the hotel and the owner checked with the hotel staff and found our clothes. He send our clothes all the way from Austria to the USA. Now that is the very best customer service. Outstanding! Thank you again Eva Anglea