Clean, good location, quiet family room on ground floor as requested, great for wheelchair access

Booked half board. Found this misleading as the evening meal is either a two corse from a very limited menu or alternatively £25 towards final food bill. This should be made clear prior to booking. Question has been asked previously on the Booking.com site and the information is totally wrong as it states three corses are included and a couple of items may have a surcharge. BEWARE as even choosing lower priced meals from the full menu I incurred an additional bill of £80. Response on this from the Hotel has been to fob me off by saying the info on the site it out of date

We loved our room , housekeeping were great everyone very helpful at breakfast. Lounge bar food good, bit limited on the Monday, alot of items not available evening time. Lemon posset was suppose to have granola on top think it was muesli and no fruit or biscuit as described. We ate in marco pierre white steakhouse on the Sunday booked for husbands birthday which we told them, food was ok nothing special, fondant potato not available so just new potatoes, steak was ok , chicken ok, my husband had icecream basically icecream in a bowl like in lounge bar and actually a pound cheaper than lounge bar, no wafer, and a happy birthday would have been nice £120 later ! Could do with finer details looking at.

Prices, food a little expensive and drinks one gin and lemonade £11.20 bit steep ! Attention to detail with food needed.

We received a lovely welcome, along with freshly baked warm cookies, which were so delicious! Our family room with sofabed was spacious and clean, with complimentary bottled water and slippers. The room also had a mini-fridge, which was very handy. Unfortunately, the air-con wasn't working in our room, and judging by some of the other reviews, this doesn't appear to be an isolated issue. Breakfast was very good and varied. We would definitely stay at this hotel again if we're ever back in the area.

The air-con wasn't working in our room, and judging by some of the other reviews, this doesn't appear to be an isolated issue.

Smaller hotel, more personal, not too crowded.Very clean, friendly and helpful staff.

The jacuzzi was empty so not in use, we weren’t notified about this.The Restaurant looked fabulous, my Daughters chicken meal was lovely, my Grandaughters steak was lovely,my beetroot salad was tasteless,and my mini ravioli tasted like raw dough ,very thick and stodgy,couldn’t taste the filling due to the thick pasta ravioli,( I lived in Italy for 12 years never had ravioli like it disgusting)the sauce was nice ( if it hadn’t been a celebration , I would have sent mine back).

The staff was really friendly and they went that extra mile to make our stay that bit more special for our 10 year wedding anniversary. The room was clean tidy and the pillows was so comfy. The breakfast was beautiful, it had a fantastic selection which was fresh and the full English was hot and not greasy at all. Again the staff at breakfast was so friendly and helpful.

The facilities in the gym and spa, the gym had a few machines that wasn't working and my husband was absolutely gutted that the hot tub wasnt working but we was still charged £5 each to use the swimming and not told that it was out of order. But overall it's a nice little gym and pool, we really enjoyed it.

Welcoming upon arrival- Room clean & well appointed- Lashings of hot water for a shower - Very good breakfast (self service)

WIFI- Absolutely fine for emails etc but I had a zoom call during the Tuesday morning which was actually a job interview so was disappointed when the hour long call had to be abandoned after 30 minutes & rescheduled for later in the week because the internet wasn't able to sustain the call, screen freeze, voice dropping & trying to reconnect made it virtually impossible to continue. Paid / premium Wi-Fi service wasn't an option. I found out later when mentioning it at reception that I could have requested to use a separate business service room where there was a better Wi-Fi available but by that time it was too late.

Breakfast was excellent on both mornings of our stay. Choice at buffet breakfast was good and enough staff on call to advice and help in our choices.

Some areas of the hotel do need refurbishing because of high wear and tear e.g damaged doors into high traffic areas bring the general feel of the place down a few notches. Furniture in rooms need to be replaced as they are beyond serviceable repair( veneer or laminate on side table and bedside units separating from carcass. Not a good look!

As soon as I came into the reception I was immediately welcomed by the registrar. His name was Ali and he helped me give my wife a fantastic experience, boosting up our stay in a better room which I didn’t know I could do on the day which is amazing. He told me all about the facilities availability and what I can do but mostly how kind and welcoming he was with me and my wife. Everything about this place was outstanding, we can’t wait to come again!

The free cookies! Delicious! My 11 year old son particularly enjoyed them. The room was quiet and comfortable and dark at night so was conducive to a good night's sleep. The pool was nice. The staff were friendly and helpful.

We were disappointed the jacuzzi was broken in the pool area as the spa area is one of the main reasons we come to the hotel. We also feel charging for use of the pool is excessive. The hotel was very crowded with conference guests and their children during the evening which made staying in for a quiet drink or to go to the restaurant was not an option.

Loved everything about the hotel the spa facilities and the receptionist was so lovely. I paid extra for Birthday banners and cake. I would book again but request a room with no adjoining door.

Didn't like the adjoining room door as the neighbour opened the door in the middle of the night and closed it loudly thus waking us also playing music from 5am and singing loudly. This sadly spoiled it as we had broken sleep.