The location, staff, and rooms were great. Very clean and modern. The food in the restaurant is very good.

The statements about not ordering food delivery is discouraging and inappropriate. Guests should be allowed to eat what they want and not be made to feel guilty about bringing food back or ordering food. If the hotel wants to encourage more guests to eat in the restaurant then increase the diversity of the menu and include less expensive options. The solution is not on the guests. It is on the hotel management.

Location was great. Very quiet neighbourhood but close to underground station, making the city within easy reach. Staff were friendly, efficient, and helpful. Food was great. Room was comfortable, and spacious enough considering the amount of luggage we had!

Insufficient lighting in room, making it quite dark.. only had two ceiling lights, and bedside lamps that were not all that effective. There are no lights over the mirror in the bathroom. Loose tiles on the bathroom floor.

The location was excellent, just a short distance from Paddington Station and Hyde Park, in a beautiful area. The staff were fantastic, extremely kind and helpful. The room was spacious, and the breakfast offered a good variety. There's also a lovely restaurant on the first floor, which is perfect after a long day of exploring the city.

My room wasn't as clean as I had expected. The carpet had noticeable stains, and the bath mat had black mold. The bed was also not ideal, as it was two different beds pushed together, and the pillows were a bit old. Despite these issues with cleanliness and the bed, I still really enjoyed my stay at the hotel.

The reception staff were so friendly and they offer what ever you want and ask, the have bidet which is suitable to us as Muslim but at the first day they didn't give us the room with bidet they said that we didn't tell them before so we wait two days to change the room

The location is little bit far away to the center bus stop, an example of we want to go to harrods we need two buses, just to oxford or Regent Street was directed. The house keeping so noisy and there is no privacy at all, 3 times they open the door while we sleeping they just knock the door once and say house keeping when you just wake up to reply they open the door🙂🙂🙂 The plugs are limited just 2 next to the dressing table and 2 down the bedside table which I don’t discover them all the time just last 2 days. They don’t offer bottles of water for all rooms which was shocked to me😅 this is the first time to me to be in this situation.

Hotel is located in perfect location for us. Short walking distance from Paddington train station, underground and buses. We absolutely enjoyed the area especially with park in short walking distance. Friendly staff, very clean interior and nice decor. Breakfast quite simple but very tasty.

Hotel is an old building beautifully decorated and maintained. However, you could easily hear people walking above your room. Couple of small but noticeable issues with wonky shower doors, that caused small leaks; blockage in the basin. In my opinion those things should be checked and fixed before clients complained

The location was good, the staff were extremely helpful and accomodating and breakfast was excellent.

The bed was well past its use by date, not comfortable at all

Very easy access to public transport. The staff were very helpful and changed our room to a larger one when we requested it.

The breakfast was standard- not much variety and the fruit available was mediocre. Anything made to order was not part of the breakfast package and was charged separately. It was very crowded as the seating was limited and the hotel was full.

This was my second stay this year, primarily because of it's location. Room & bathroom very clean and generally a quiet room, which I had requested. I did wake up at 2.00 am because there was a dog barking in the street and someone shouting...odd at that hour in the night. The room does face out overlooking the busy street, but it is mostly quiet. Bed very comfortable. I especially liked the clean, fresh white bed linens.

I had to wait quite a long time to check in, only one person at the desk. And when I did, that lady was not pleasant at all. It was almost as if I was an inconvenience. Not a pleasant welcome, in fact no 'Welcome' at all. This is quite an expensive hotel and while there are some advantages to it's location, I do think the room I had for this second stay, was quite small.

We liked the Christmas buffet a lot, also the breakfast was decent. Friendly staff as well.

Old building reinnovated. Air conditioning was weird we couldnt figured out. First day the electricity went out but the guy in the reception helped us and fixed it asap. Last day we checked out at 11:00 but our flight was at 21:00 so we wanted a last walk in the city. We left our buggages in the hotel and is the first time in any hotel we have been that they charged us for leaving our stuff. Furthermore they accepted only cash. Like comon. 7 days in London the only time i had to withdraw cash to pay was in the hotel! Not suggested!

Lovely property. Staff were fab and couldn’t do enough for you. Asked for a fan, they found one. Asked for more pillows they were there straight away. Went to put some rubbish out and someone who worked there took it off me so I didn’t have to go downstairs. Can’t rate the staff enough.

Finish in the bathroom needed touching up but nothing that actually affected anything. Hairdryer wasn’t working properly. Power of shower not great, could have been down to us not working it properly.