The service was terrific. The staff is wonderful. The bed was very comfortable. It's a great location if you want to be away from the rest of the hotel zone. But if you want to go anywhere you need to hire a car or get on a group tour because the resort is quite far away from anything.

A few annoying things. Not a big deal. But you would expect a little better from the Royalton. Our shower door made a horrible sound like it was about to shatter when you opened and closed it. The shower drain didn't. We weren't expecting as much noise from the various wedding parties and the constant music playing all the time. The food in the restaurants was mediocre. We found the best food was actually in the buffet where you could actually pick and choose your food and make your own salads etc. The pools that we swam in were not particularly clean with quite a good lot of debris like tissues or wipes floating in the water. The lids did not fit on the paper coffee cups at the coffee bar which made for a lot of spillage.

Loved my room, there was plenty to do(you can’t bored there), eat and drink. Went for a wedding, and the staff there made the day very pleasant. Wish I stayed longer so I could have a chance to use everything the hotel had to offer.

It is in secluded area if you want to get out be prepared to pay for a cab (no uber operates there), standard price was 75USD I believe to go playa de carmen one way, we paid for return too which meant the cab man would wait for you to do what you need to do. Mosquitoes everywhere, so got bitten pretty badly. But I made the mistake of not bringing any repellent. I would urge people to bring repellent with them. Would recommend getting them plug in ones for your room and the sprays/ cream for on the go. I know the hotel had no control over this- more a tip for travellers No streaming apps- channels were limited

The staff were amazing, very attentive! And our room with the swim up pool was perfect for our 4 month old. Room was kept very clean and was very comfortable. We had mostly everything we needed at our disposal and it was the perfect first family holiday!

We would have loved more options for lunch (especially something a bit healthier) as the buffet was you’re far away and not the best atmosphere. Also would have been great to have access to filtered water on demand. It was brought around once a day to the room in small bottles and with a small baby we needed a lot more for bottles etc.

The hotel was excellent, definitely coming back. We checked in with concierge which is different depending on the room booked. It was a bit of a long wait but there were lots of food and drinks while you wait just don’t get too drunk so you can actually check in lol. Food was great. Service was excellent. We ate at most of the restaurants, the only one that was a bit disappointing was the Caribbean and this is only because the menu does not have Caribbean dishes such as jerk chicken and peas and rice. We also visited the spa which was excellent but a bit pricey. We have the couples massage and hydrotherapy. Both are highly recommended and you’ll get the best out of it for your money. We stayed at the terrace jacuzzi room that came with a butler and 25% off spa treatments. Our morning butler Veny was very attentive and check on us multiple times in the day. He made our reservations , always going an extra mile to make us happy. We are also appointed a night butler but we never met or spoke which wasn’t really a problem for us. I wish we stayed at the hideaway away from children and it’s more romantic and gives a private vibes for couples or girls/boys trip. The diamond club beach bar is a but disappointing. I like the swings, cute for pictures. Overall the hotel is really huge , we kept on finding different places and spots each day. The location is far away from the centre/ nightlife what is also known as the hotel zone where you find your attractions, tourist shops and etc. taxi is very expensive $40-50 usd each way. However I felt really safe at the hotel, lots of security and measures to ensure safety.

Check in timings Food at Caribbean restaurant Maybe add butlers to hideaway sections

The property was very clean. There were activities going on everyday no matter what section you stayed in. The food was plenty. I would overall give her food 7/10.

Mosquitoes are very very bad. They are all over the resort….in the hallways and in the room. Please make sure you bring bug spray. The spray at the resort is expensive. Please close the room door because they will get in. My face, ears, body was all bit up.

Grounds were very well kept, the food was great, the entertainment was great. We had an amazing time. The staff was attentive. The room was clean and room service was amazing. The staff treated you like family. We will most certainly be back!!

Only thing that could of been better is the resort is dated. The good thing is, is I believe they are working on this as I seen people doing renovations! The main pool had things floating in it by the stairs and filmy. But that’s it!

The rooms, facilities, cafes, restaurants, club, swimming pools were absolutely amazing! Food was good, especially the buffet as it catered to everyone

The tipping culture was confusing for someone coming from the UK as we never knew what was appropriate and seemed to have gotten it wrong multiple times.

I like the location of the property as well as the property itself. Room service needs to step up and have meals delivered in a more timely fashion.

I had to call and ask for a little things like face towels one evening I wasn’t given any and when I asked for them I was told they didn’t have any more

I loved the bartenders. They prepared the best drinks. My favorites drinks included Purple Rain, Miami Vais, and Strawberry Margarita. The staff was exceptional. The food was so delicious. The restaurants were good. The swim up bar was fabulous. My favorite restaurant was Agave. I also loved the palomas and margaritas. Can’t forget the mojitos. I loved the Aqua Fit classes with Astrid. She made it fun to work out in the pool. On our last night there Chef Daniel and Raul the waiter at Agave made us a free culinary experience 3 course meal. This meal was off the menu. The first course was a Caribbean style ceviche with a Caribbean style salad. The salad had strawberry slices and blueberries. It was garnished with a shrimp breaded with coconut. It was all very well plated. The main course included 2 pineapples stuffed with shrimp and topped with cheese. The cheese was melted on top and was delicious. The main course also had una “parrillada.” This included different kinds of grilled meats. The meat was so tender and juicy. The last course was dessert. Since it was my daughter’s 15th birthday, he made a big cake for us. This was totally a surprise. We had no idea. The cake was also delicious. This treat was only for us. They sang my daughter happy birthday and it was truly amazing. They gave us a to go box for the cake. Chef Daniel and Raul the waiter were truly attentive to our needs. They even gave my daughter a balloon. This amazing experience was all at the Agave Mexican Restaurant. The mini fridge/bar was stocked daily with chips and M&M’s. The rooms were clean. The restrooms were so fresh and clean. The stalls were private.

The butler was meh. He wasn’t truly attentive to my needs.

I loved the actual facilities themselves. I never felt like I was missing something by not being in the city. It was super clean. The staff was super attentive to all the guests and very helpful. I adored the spa! If you have a chance to go to the spa, please go and ask for Bibiana. She was amazing! I’m also very glad everything was included. I didn’t feel left out because I wasn’t a Diamond club member.

The thing that needs work is the staff, food, reservation system. The staff were mostly great but they often forgot about you and your orders. I also don’t drink and sometimes when ordering virgin drinks I could still taste the liquor from previous drinks made in the same blender. The room service always came cold. The buffet food was sometimes cold. Lastly, I’ve been in other all inclusive resorts where the concierge handled all the reservations for the restaurants throughout the day and the restaurants would just receive a list. I think that system would benefit the resort heavily because the restaurants seem to not have a very solid system.