780 reviews
From
$262Carretera Cancun-Chetumal Km 340, Cancun, 77500, QR, Mexico
780 reviews
1/81
Kids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Welcome to the enchanting Moon Palace Cancun - All Inclusive, where luxury meets fun in the sun! Nestled on the stunning shores of Cancún at Carretera Cancun-Chetumal Km 340, this 5-star resort offers an irresistible getaway for travelers seeking relaxation and adventure. With prices starting from just $262, you can indulge in everything from sumptuous beachfront views to mouthwatering cuisines at our on-site restaurant. With 780 reviews highlighting the unforgettable experiences, you'll quickly see why people rave about this tropical paradise!
Adventure seekers and families alike will rejoice at the endless activities available. Dive into vibrant coral reefs while snorkeling (additional charges apply), or bask in the sun at our private beach area—perfect for the whole family, thanks to our free kids' club and playful playground! If you prefer to unwind, take a dip in one of our outdoor swimming pools, chill out in the sauna, or luxuriate at our spa (for an extra charge). Plus, with convenient amenities like free Wi-Fi, room service, and a business center, working or sharing your vacation with friends back home is a breeze!
With a wide range of thrilling features including water sports, tennis courts, and even live music performances, there's never a dull moment at Moon Palace Cancun! Enjoy the fresh air on our sun deck, treat your taste buds to our kid-friendly buffet, or simply relax in your soundproof room with a view of the gorgeous gardens. Whether you're a couple looking for romance or a family on an adventure, this resort is your ticket to a memorable experience in beautiful Quintana Roo!
At Moon Palace Cancun, your vacation is all about variety and delight! Dive into our heating pools that beckon to you year-round—whether you want to soak and socialize at one of our adults-only pools or let the kids make a splash at the designated children's pool, the choice is yours! With plenty of sun-soaked lounges around, don’t forget your favorite drink for a perfect day under the sun! What’s better than relaxing with a cocktail in hand while the gentle waves of the Caribbean serenade your senses?
Hungry? Indulge your palate at one of our remarkable on-site restaurants, each offering a delicious array of cuisines. Feeling fancy? Dine at Gondola for classic Italian dishes, or tantalize your taste buds with the freshest sushi at Momo. With numerous dining options that cater to every craving—whether it’s Mexican delights at Bugambilias, vibrant seafood at Palapa Pier 8, or a cozy pizza feast at Palapa Pelicanos—you can eat your way around the globe without leaving the resort! If you’re looking for something more casual, swing by the La Burgueria for an American-style family-friendly ambiance; after all, nothing hits the spot like a juicy burger!
As the sun sets, the Moon Palace Cancun transforms into a vibrant hub of entertainment! Enjoy live music performances that lift your spirits and bring joy to your evening. With an assortment of bars, like the 19th Hole and La Palapa, you’re never far from your favorite cocktail or a refreshing drink to keep the good times rolling. Whether you’re igniting the romance with a sunset toast or enjoying a lively evening with family, this is the place to make unforgettable memories! Get ready to embrace the thrill, flavor, and excitement of your ultimate Quintana Roo holiday at Moon Palace Cancun!
Closest airports
Cancún International Airport
4.6miCozumel International Airport
33.3miKids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Water sports facilities on site
Steam room
Spa tub
Beach
Sauna
Air conditioning
Hot tub
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Mini golf
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Elevator
Playground
Kids' meals
Picnic area
Garden
Free toiletries
Balcony
Soundproof
Bathtub
Show 6 photos
Superior Presidential Suite, 2 Bedroom
1 Sofa Bed
1 King Size Bed
2 Double Beds
2280 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
+
More details
Discover our luxurious Superior Two Bedroom Presidential Suite with breathtaking ocean views, offering 2282 sqft of space and accommodating up to 6 adults and 5 children. Enjoy a relaxing soak in the hot tub, then unwind on the balcony overlooking the sea – the ultimate family getaway.
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Superior Presidential Suite, 2 Bedroom, Golf Course View
2 Double Beds
1 Sofa Bed
1 King Size Bed
925 sqft
Hot tub
Garden view
Private Bathroom
Bathtub
+
x5
More details
Indulge in luxury with our 926 sqft Superior Two Bedroom Presidential Suite overlooking the golf course. With space for 6 adults, 5 children, and a private hot tub, this suite offers the perfect family getaway.
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Superior Governor Suite
1 King Size Bed
1 Double Bed
1 Twin Bed
485 sqft
Balcony
x8
+
x5
More details
Superior Governor Suite is 484 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus balcony, satellite tv , bathrobes, and slippers.
Show 5 photos
Swim Up Suite, Garden View
1 Twin Bed
Balcony
Free wifi
Minibar
Flat-screen TV
More details
up Suite
*4 guests, including children ages 4 -17
*1 infant (ages 0-3) allowed to stay in the same room + 4 guests
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Superior Governor Suite, 1 Bedroom, Ocean View
1 Sofa Bed
1 King Size Bed
90 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
+
More details
Indulge in luxury with our Superior Governor suite featuring a king size bed, a hot tub, and ocean view from the balcony. With 969 sqft of space, this suite offers comfort, privacy, and relaxation for 2 adults.
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Superior Honeymoon Suite
1 King Size Bed
45 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
+
More details
Indulge in our Superior Honeymoon Suite with a king-size bed, hot tub, and a private balcony. This spacious 484 sqft room is perfect for a romantic getaway for two adults.
Show 3 photos
Deluxe, 2 Double/King, Ocean View
2 Double Beds
1 King Size Bed
Balcony
Free wifi
Minibar
Flat-screen TV
x8
More details
Take advantage of the 2 x 1 promotions. Get one free room for each room reserved. Standard occupancy for this room is up to 4 guests, meaning that up to 8 guests can travel, enjoying 2 rooms for the price of 1. Applies for minimum stays of 3 nights on the same travel dates. No exceptions. All bookings are non refundable and non-transferable. Resort Credit is NOT applicable for this 2x1 promotion.
Wake each morning to an ocean sunrise from your Deluxe Ocean View guestroom. Designed for up to 4 guests, including children and infants, your room provides an awe-inspiring view of the Caribbean from your private balcony. This guestroom also features a double whirlpool tub®, Smart TV with YouTube, vTuner and Weather Channel, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail.
In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites.
Room also features:
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Superior Deluxe, King/2 Double, Garden View
1 King Size Bed
2 Double Beds
485 sqft
Hot tub
Spa tub
Garden view
Private Bathroom
x4
+
x3
More details
Indulge in the spacious Superior Deluxe Garden View room, where a king-size bed and 2 double beds offer comfort for 4 adults and 3 children. Relax in the spa tub or hot tub, and enjoy the garden view from your private balcony.
Show 2 photos
Deluxe, 2 Double/King
2 Double Beds
1 King Size Bed
Balcony
Free wifi
Minibar
Flat-screen TV
x4
More details
Designed for up to 4 guests, including children and infants, the Deluxe Resort View provides a panoramic view of the lushly landscaped Moon Palace resort from your private balcony. You can relax in the luxurious double whirlpool tub while enjoying a cocktail from the mini bar. Choose from 1 king or 2 double beds complete with Smart TV with YouTube, vTuner, Weather Channel and luxurious in-room amenities featured in all Moon Palace guestrooms and suites.
Other amenities include:
Please Note the views are limited and could be partially obstructed. This category does not include any type of ocean view rooms.
This is a non-refundable room; reservations cannot be modified or cancelled once booked.
Superior Deluxe, 2 Double/King, Ocean View
2 Double Beds
1 King Size Bed
Balcony
Free wifi
Minibar
Flat-screen TV
More details
Wake each morning to an ocean sunrise from your Deluxe Ocean View guestroom. Designed for up to 4 guests, including children and infants, your room provides an awe-inspiring view of the Caribbean from your private balcony. This guestroom also features a double whirlpool tub®, Smart TV with YouTube, vTuner and Weather Channel, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail.
In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites.
Room also features:
Superior Deluxe, King/2 Double, Ocean View
1 King Size Bed
2 Double Beds
485 sqft
Hot tub
Private Bathroom
Balcony
Bathtub
x4
+
x3
More details
Experience the stunning ocean view from the Superior Deluxe room, ideal for families with kids and teens staying for free. Enjoy spacious comfort with a king size bed and two double beds, along with a hot tub and a private balcony.
Show 6 photos
Suite Superior, 2 Bedroom, Golf Course View
1 Double Bed
Balcony
Free wifi
Minibar
Flat-screen TV
+
More details
7.9
780 reviewsCategories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Breakfast
Featured reviews:
Tamica
8.2
May 2024
The food, size of the pool and helpfulness and friendliness of the staff.
Stayed in Sunrise which appeared to be the 1st of the 3 resorts built on the property. The countertops and areas if the floors were stained, chipped, etc.
Rohit
9.1
April 2023
Plenty of options for everyone.
Shame about the sea water, also I think transfers to the other palace resorts should be free to all residents and not just elite club members.
Humberto
8.2
April 2024
Bed and pillows were superb! Facilities were good, and staff were polite and friendly
The food was too salty. I went to a steak house, and I left all the pieces of meat, and my kids did the same because of pieces of salt in all meats.
Alena
9.1
October 2023
everything except for the beach
photos are deceiving. beach is not possible to use for swimming - should be stated when making a choice of the hotel. upon checkout, a donation of $10 usd was added to my account without asking permission - always check your account before leaving the property
Elvira
10
January 2025
The hotel and pool are beautiful. Nice amenities and activities, especially for kids - my main focus, staff was very friendly and the (mainly Mexican) food was amazing - although very similar everyday. The options at the coffee corner are amazing, don’t miss it and great food options at the pool too!!
The closest lift to our room was not working half of our stay. We had a stroller and made it harder for us. Missing some outdoor playground area for kids - the indoor playroom is too noisy, but very well equipped. There’s a big space behind the kids’ pool that you can use for outdoor play ;)
Allan
10
December 2024
We loved the pool, the restaurants and the nightly entertainment. Our kids enjoyed every moment of our stay. A true all inclusive experience! Everything that you need in one place! OUTSTANDING STAFF! - Pier 8- November 27- Ramon took good care of us during lunch that we we went back for dinner and he was exceptional! - Gondola - November 28 and 30, December 2 - Eduardo Carillo and Alexis Tun - The best duo! We celebrated my wife's birthday on the 30th and they made it extra special! Our last evening was above and beyond our expectations! - Pool side- Santiago - he made sure we were taken cared of and well hydrated!
They need more omelet stations.
Adrienne
10
April 2024
We enjoyed the facility the service the staff and all the amenities that we received. Couldn’t have asked for a better experience
When booking our trip we thought we were staying at Sunrise. That’s what our booking stated but when we arrived at the resort we were told that we were staying at Nizurc. So the transportation took us to Sunrise annd we had to wait in line for an hour to be told we were at the wrong place and then wait to be taken to Nizurc, and we had to be picked up at the same location to return home which caused a lot of issues the day we were leaving.
Nikkie
8.2
January 2024
Moon Palace is an incredible place to go for a little get away. The staff is amazing and willing to help you with anything. Extra activities such as massages were very relaxing/ exiting. I would definitely recommend Moon Palace to a friend.
The checking out process was very slow. I waited for approximately 45 minutes to checkout. I was asked to go the back of the line although I had been waiting in line, so I did. During this time the man who directed me to the back of the line began to checkout 2 families who had cut in front of the entire line. This delay in checkout almost causes me to miss my scheduled transportation to the airport.
Ruben
8.2
November 2024
Moon Palace is huge, with lots of pool area and places to chill by the pool. Looks like lots of things to do and places to eat. Room was nice, and had comfy beds.
We stayed here only 1 night to be close to airport and to take advantage of the cool pools for our daughter. We don't normally stay at giant places like this. I'm sure its great for some people, but was not really our type of place. Its like Vegas, the people come here and don't leave. And make sure to pack something nice to wear, because the restaurants all have dress codes at night, otherwise its all buffet for you. Also pool closes at 5 which is kind of bummer. And beaches and water were super dirty at the time we visited.
Noga
9.1
January 2025
Great all inclusive experience, lots of activities and good food and restaurant choices. Wonderful playroom, good drinks too!
1. Check in and check out take forever, not sure why it’s not streamline through there app and bracelets deactivated, definitely a sore spot. 2. Restaurants require dinner reservations but it’s super hard to obtain them same of next day, so if you’re not staying >3-4 nights it’s an issue. That being said we were able to eat late (after 22:00), it was just inconvenient with two babies…
Attractions
Xoximilco Cancun
2.1miVentura Park
2.7miCancun Hotel Zone (Avenida Kukulkan)
8.9miLa Isla Shopping Village
9.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
10.3miCancun Scenic Tower (Torre Escénica)
11miCenote Nohoch Nah Chich
11miJolly Roger Pirate Ship
11.1miPalapas Park (Parque Las Palapas)
12.2miKin Ha Water Park (Balneario Kin Ha)
16.9miSelvatica
17.7mi3D Museum of Wonders
28.6miCenote Chaak Tun
29.3miFundadores Park (El Zócalo)
29.4miCoCo Bongo Playa del Carmen
29.4miAttractions
Xoximilco Cancun
2.1miVentura Park
2.7miCancun Hotel Zone (Avenida Kukulkan)
8.9miLa Isla Shopping Village
9.5miPuerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)
10.3miCancun Scenic Tower (Torre Escénica)
11miCenote Nohoch Nah Chich
11miJolly Roger Pirate Ship
11.1miPalapas Park (Parque Las Palapas)
12.2miKin Ha Water Park (Balneario Kin Ha)
16.9miSelvatica
17.7mi3D Museum of Wonders
28.6miCenote Chaak Tun
29.3miFundadores Park (El Zócalo)
29.4miCoCo Bongo Playa del Carmen
29.4miAirports
Cancún International Airport
4.6miCozumel International Airport
33.3miGondola
Cuisines
Momo
Cuisines
Bugambilias
Cuisines
Palapa Pier 8
Cuisines
Palapa Asadero
Cuisines
El Manglar
Cuisines
Carvao
Cuisines
Los Caporales
Cuisines
Palapa Delfines
Cuisines
Palapa Pelicanos
Cuisines
Agra
Cuisines
Bistro - 24 hours. Coffee
Cuisines
Pepe´s Pizza - Brick oven pizza
Cuisines
Riviera Maya
Cuisines
Trattoria
Cuisines
La Burgueria
Cuisines
Ambiances
Smoked
Cuisines
Location
Age restrictions
Availability
Location
Age restrictions
Availability
Kids' club
Restaurant
Beachfront
Private beach area
Outdoor swimming pool
Kids' pool
Business center
Free Private Parking
Free wifi
Room service
Fitness center
Water sports facilities on site
Steam room
Spa tub
Beach
Sauna
Air conditioning
Hot tub
Tennis court
Kid-friendly buffet
Bar
Sun deck
Tour desk
Mini golf
Terrace
Soundproof rooms
Personal trainer
24-hour front desk
Non-smoking rooms
Live music/Performance
Beach umbrellas
Beach chairs/Loungers
Garden view
Elevator
Playground
Kids' meals
Picnic area
Garden
Free toiletries
Balcony
Soundproof
Bathtub
Activities
Beach
Bicycle rental
Cycling
Diving
Fishing
Game room
Golf course
Live music/Performance
Live sports events (broadcast)
Mini golf
Nightclub/DJ
Ping-pong
Pool table
Snorkeling
Tennis court
Tennis equipment
Water sports facilities on site
Bathroom
Additional bathroom
Bathrobe
Bathtub
Free toiletries
Hairdryer
Private Bathroom
Shower
Slippers
Spa tub
Toilet
Toilet paper
Towels
Bedroom
Linens
Walk-in closet
Wardrobe or closet
Business Facilities
Business center
Meeting/Banquet facilities
Cleaning Services
Daily housekeeping
Dry cleaning
Ironing service
Laundry
Suit press
Common Areas
Shared lounge/TV area
Entertainment & Family Services
Babysitting/Child services
Board games/Puzzles
Entertainment staff
Evening entertainment
Indoor play area
Kids' club
Outdoor play equipment for kids
Playground
Food & Drink
Bar
Breakfast in the room
Coffee house on site
Fruit
Kid-friendly buffet
Kids' meals
Minibar
Restaurant
Snack bar
Special diet meals (on request)
Tea/Coffee maker
Wine/Champagne
Food & drink safety
Delivered food covered securely
Food can be delivered to guest accommodation
Front Desk Services
24-hour front desk
ATM on site
Baggage storage
Concierge
Currency exchange
Lockers
Tour desk
General
Air conditioning
Chapel/Shrine
Convenience store on site
Designated smoking area
Elevator
Facilities for disabled guests
Family rooms
Hair/Beauty salon
Non-smoking rooms
Room service
Soundproof
Soundproof rooms
Tile/Marble floor
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Living Area
Dining area
Sitting area
Sofa
Media & Technology
Cable channels
Flat-screen TV
Telephone
Outdoors
Balcony
Beachfront
Garden
Outdoor furniture
Picnic area
Private beach area
Sun deck
Terrace
Parking
Free Private Parking
Physical distancing
Mobile app for room service
Room Amenities
Drying rack for clothing
Iron
Safety & security
24-hour security
Fire extinguishers
Key card access
Safe
Smoke alarms
Safety features
Access to healthcare professionals
First aid kits available
Services
Wake-up service
Spa
Beach chairs/Loungers
Beach umbrellas
Fitness center
Hot tub
Kids' pool
Locker rooms
Outdoor swimming pool
Personal trainer
Public Bath
Sauna
Spa
Steam room
Yoga classes
Transportation
Airport drop-off
Airport pickup
Airport shuttle
Car rental
Shuttle service
View
Garden view
Pool view
From 15:00
Guests are required to show a photo identification and credit card upon check-in
Until 12:00
Pets are not allowed.
WiFi is available in public areas and is free of charge.
Age restriction may apply
Free private parking is available at a location nearby (reservation is not needed).
Child policies
Children of all ages are welcome.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
American Express,
Mastercard,
Visa,
Cash only
This property accepts cash.
What's the check-in and check-out schedule at Moon Palace Cancun - All Inclusive?
The check-in time at Moon Palace Cancun - All Inclusive is 03:00 PM and check-out is at 12:00 PM.
Can guests park for free at Moon Palace Cancun - All Inclusive?
Yes, there is parking available at the hotel, and it's free. The parking is private, located at a nearby location, and no reservation is required.
How much does a stay at Moon Palace Cancun - All Inclusive cost?
Starting prices for Moon Palace Cancun - All Inclusive are around $262. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.
What are the room types available at Moon Palace Cancun - All Inclusive?
The hotel offers a variety of room types including Family Standard, Deluxe Grand, Junior Superior Suite, and 2 Bedroom Suite. Room sizes range from 484 sqft to 2282 sqft. Some rooms are designed for families, accommodating up to 6 adults and 5 children, while others are more suited for couples with a mix of bed sizes. Smoking is not allowed in any of the rooms.
What is there to do in Moon Palace Cancun - All Inclusive?
Guests at Moon Palace Cancun - All Inclusive can make the most of their time by enjoying a variety of leisure amenities. They can indulge in a diverse culinary experience at the numerous on-site restaurants offering international cuisines like Italian, sushi, Mexican, Brazilian, and more. The hotel features multiple outdoor swimming pools catering to both adults and kids, allowing guests to relax and enjoy the sunshine. Additionally, there are facilities for water sports, a kids' club, mini-golf, and a 24-hour fitness center for those wanting to stay active. The hotel's beachfront location and private beach area provide opportunities for beach activities. For relaxation, guests can also avail the hotel's steam room, spa, sauna, and hot tub. Furthermore, the live music and performances provide entertainment in the evenings, offering a complete package of leisure activities for the guests.
Can guests use a pool at Moon Palace Cancun - All Inclusive?
The Moon Palace Cancun - All Inclusive offers several pools, including one for kids and six for adults. All pools are outdoor and available throughout the year. Some pools have age restrictions, with one specifically for kids and the rest for adults only.
Does Moon Palace Cancun - All Inclusive have on-site restaurants?
Yes, the hotel offers a variety of on-site restaurants including Gondola offering Italian and International cuisines, Momo serving sushi and Asian dishes, and Bugambilias featuring Mexican and International cuisine. Additionally, there are several other dining options such as Palapa Pier 8 for seafood, Palapa Asadero for international grill/BBQ, and El Manglar offering international cuisine.
Can I use my credit card at Moon Palace Cancun - All Inclusive?
Yes, you can use your credit card at Moon Palace Cancun - All Inclusive. They accept Visa, Mastercard, and American Express. Additionally, you can also pay with cash.
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