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7.9

780 reviews

Moon Palace Cancun - All Inclusive

Moon Palace Cancun - All Inclusive

Carretera Cancun-Chetumal Km 340, Cancun, 77500, QR, Mexico

Choose dates to view prices

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Moon Palace Cancun - All Inclusive

Welcome to the enchanting Moon Palace Cancun - All Inclusive, where luxury meets fun in the sun! Nestled on the stunning shores of Cancún at Carretera Cancun-Chetumal Km 340, this 5-star resort offers an irresistible getaway for travelers seeking relaxation and adventure. With prices starting from just $262, you can indulge in everything from sumptuous beachfront views to mouthwatering cuisines at our on-site restaurant. With 780 reviews highlighting the unforgettable experiences, you'll quickly see why people rave about this tropical paradise!

Adventure seekers and families alike will rejoice at the endless activities available. Dive into vibrant coral reefs while snorkeling (additional charges apply), or bask in the sun at our private beach area—perfect for the whole family, thanks to our free kids' club and playful playground! If you prefer to unwind, take a dip in one of our outdoor swimming pools, chill out in the sauna, or luxuriate at our spa (for an extra charge). Plus, with convenient amenities like free Wi-Fi, room service, and a business center, working or sharing your vacation with friends back home is a breeze!

With a wide range of thrilling features including water sports, tennis courts, and even live music performances, there's never a dull moment at Moon Palace Cancun! Enjoy the fresh air on our sun deck, treat your taste buds to our kid-friendly buffet, or simply relax in your soundproof room with a view of the gorgeous gardens. Whether you're a couple looking for romance or a family on an adventure, this resort is your ticket to a memorable experience in beautiful Quintana Roo!

At Moon Palace Cancun, your vacation is all about variety and delight! Dive into our heating pools that beckon to you year-round—whether you want to soak and socialize at one of our adults-only pools or let the kids make a splash at the designated children's pool, the choice is yours! With plenty of sun-soaked lounges around, don’t forget your favorite drink for a perfect day under the sun! What’s better than relaxing with a cocktail in hand while the gentle waves of the Caribbean serenade your senses?

Hungry? Indulge your palate at one of our remarkable on-site restaurants, each offering a delicious array of cuisines. Feeling fancy? Dine at Gondola for classic Italian dishes, or tantalize your taste buds with the freshest sushi at Momo. With numerous dining options that cater to every craving—whether it’s Mexican delights at Bugambilias, vibrant seafood at Palapa Pier 8, or a cozy pizza feast at Palapa Pelicanos—you can eat your way around the globe without leaving the resort! If you’re looking for something more casual, swing by the La Burgueria for an American-style family-friendly ambiance; after all, nothing hits the spot like a juicy burger!

As the sun sets, the Moon Palace Cancun transforms into a vibrant hub of entertainment! Enjoy live music performances that lift your spirits and bring joy to your evening. With an assortment of bars, like the 19th Hole and La Palapa, you’re never far from your favorite cocktail or a refreshing drink to keep the good times rolling. Whether you’re igniting the romance with a sunset toast or enjoying a lively evening with family, this is the place to make unforgettable memories! Get ready to embrace the thrill, flavor, and excitement of your ultimate Quintana Roo holiday at Moon Palace Cancun!

Closest airports

Cancún International Airport

4.6mi

Cozumel International Airport

33.3mi

Most popular amenities

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Free wifi

Room service

Fitness center

Water sports facilities on site

Steam room

Spa tub

Beach

Sauna

Air conditioning

Hot tub

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Mini golf

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Playground

Kids' meals

Picnic area

Garden

Free toiletries

Balcony

Soundproof

Bathtub

Rooms

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Superior Presidential Suite, 2 Bedroom

1 Sofa Bed

1 King Size Bed

2 Double Beds

2280 sqft

Hot tub

Private Bathroom

Balcony

Bathtub

+

More details

Discover our luxurious Superior Two Bedroom Presidential Suite with breathtaking ocean views, offering 2282 sqft of space and accommodating up to 6 adults and 5 children. Enjoy a relaxing soak in the hot tub, then unwind on the balcony overlooking the sea – the ultimate family getaway.

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Superior Presidential Suite, 2 Bedroom, Golf Course View

2 Double Beds

1 Sofa Bed

1 King Size Bed

925 sqft

Hot tub

Garden view

Private Bathroom

Bathtub

+

x5

More details

Indulge in luxury with our 926 sqft Superior Two Bedroom Presidential Suite overlooking the golf course. With space for 6 adults, 5 children, and a private hot tub, this suite offers the perfect family getaway.

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Superior Governor Suite

1 King Size Bed

1 Double Bed

1 Twin Bed

485 sqft

Balcony

x8

+

x5

More details

Superior Governor Suite is 484 square feet and includes either a king-size bed 150-183 width or a double bed 131-150 width plus balcony, satellite tv , bathrobes, and slippers.

Show 5 photos

Swim Up Suite, Garden View

1 Twin Bed

Balcony

Free wifi

Minibar

Flat-screen TV

More details

  • Garden view and pool view
  • Private bath with shower
  • Double whirlpool tub
  • Hammock in terrace, chairs and table
  • Direct access from terrace to semi-private pool
  • Direct access from room terrace to private pool, swimming pool only for people who book Swim

up Suite

  • Breakfast table and two chairs
  • Welcome bottle of Robert Mondavi Twin Oaks Cabernet Sauvignon
  • Liquor dispenser
  • Minibar with sodas, bottled water, juices, domestic and imported beers (refreshed daily)
  • Coffee maker
  • Smart TV with personalized streaming via Google Chromecast®
  • Aromatherapy menu
  • Pillow menu
  • Exclusive beach bag (1 per room/per stay)
  • Bathrobes and slippers
  • CHI® hairdryer and straightener
  • Iron and ironing board
  • 2 in-room pool towels
  • 24-hour room service and turndown service
  • Digital safe (laptop size)
  • Wireless Internet
  • Individually controlled A/C
  • Direct-dial telephone
  • Alarm Clock, Radio & iHome Dock
  • CHI ® bath amenities
  • Smoke free room

*4 guests, including children ages 4 -17

*1 infant (ages 0-3) allowed to stay in the same room + 4 guests

Show 5 photos

Superior Governor Suite, 1 Bedroom, Ocean View

1 Sofa Bed

1 King Size Bed

90 sqft

Hot tub

Private Bathroom

Balcony

Bathtub

+

More details

Indulge in luxury with our Superior Governor suite featuring a king size bed, a hot tub, and ocean view from the balcony. With 969 sqft of space, this suite offers comfort, privacy, and relaxation for 2 adults.

Show 4 photos

Superior Honeymoon Suite

1 King Size Bed

45 sqft

Hot tub

Private Bathroom

Balcony

Bathtub

+

More details

Indulge in our Superior Honeymoon Suite with a king-size bed, hot tub, and a private balcony. This spacious 484 sqft room is perfect for a romantic getaway for two adults.

Show 3 photos

Deluxe, 2 Double/King, Ocean View

2 Double Beds

1 King Size Bed

Balcony

Free wifi

Minibar

Flat-screen TV

x8

More details

Take advantage of the 2 x 1 promotions. Get one free room for each room reserved. Standard occupancy for this room is up to 4 guests, meaning that up to 8 guests can travel, enjoying 2 rooms for the price of 1. Applies for minimum stays of 3 nights on the same travel dates. No exceptions. All bookings are non refundable and non-transferable. Resort Credit is NOT applicable for this 2x1 promotion.

Wake each morning to an ocean sunrise from your Deluxe Ocean View guestroom. Designed for up to 4 guests, including children and infants, your room provides an awe-inspiring view of the Caribbean from your private balcony. This guestroom also features a double whirlpool tub®, Smart TV with YouTube, vTuner and Weather Channel, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail.

In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites.

Room also features:

  • In Room Wine

  • Private bath w/ shower only

  • Liquor Dispenser, Mini Bar contains sodas, bottled water, juices & beer

  • Farouk CHI Bath Amenities

  • Bathrobes & Slippers

  • Individually-controlled A/C

  • Direct Dial telephone

  • Iron/ironing board

  • 24-Hour room service & Turndown service

  • All rooms are non-smoking

Show 3 photos

Superior Deluxe, King/2 Double, Garden View

1 King Size Bed

2 Double Beds

485 sqft

Hot tub

Spa tub

Garden view

Private Bathroom

x4

+

x3

More details

Indulge in the spacious Superior Deluxe Garden View room, where a king-size bed and 2 double beds offer comfort for 4 adults and 3 children. Relax in the spa tub or hot tub, and enjoy the garden view from your private balcony.

Show 2 photos

Deluxe, 2 Double/King

2 Double Beds

1 King Size Bed

Balcony

Free wifi

Minibar

Flat-screen TV

x4

More details

Designed for up to 4 guests, including children and infants, the Deluxe Resort View provides a panoramic view of the lushly landscaped Moon Palace resort from your private balcony. You can relax in the luxurious double whirlpool tub while enjoying a cocktail from the mini bar. Choose from 1 king or 2 double beds complete with Smart TV with YouTube, vTuner, Weather Channel and luxurious in-room amenities featured in all Moon Palace guestrooms and suites.

Other amenities include:

  • In Room Wine

  • Private bath w/ shower only

  • Liquor Dispenser

  • Farouk CHI Bath Amenities

  • Bathrobes & Slippers

  • Individually-controlled A/C

  • Iron/ironing board

  • 24-Hour room service & Turndown service

  • Non-smoking rooms available

Please Note the views are limited and could be partially obstructed. This category does not include any type of ocean view rooms.

This is a non-refundable room; reservations cannot be modified or cancelled once booked.

Superior Deluxe, 2 Double/King, Ocean View

2 Double Beds

1 King Size Bed

Balcony

Free wifi

Minibar

Flat-screen TV

More details

Wake each morning to an ocean sunrise from your Deluxe Ocean View guestroom. Designed for up to 4 guests, including children and infants, your room provides an awe-inspiring view of the Caribbean from your private balcony. This guestroom also features a double whirlpool tub®, Smart TV with YouTube, vTuner and Weather Channel, and a fully-stocked mini bar is also available in the room in case you want to relax with a cocktail.

In the Sunrise section of the resort, the balconies also include a comfortable hammock for enjoying the ocean view. Choose from 1 king or 2 double beds complete with luxurious in-room amenities featured in all Moon Palace guestrooms and suites.

Room also features:

  • In Room Wine

  • Private bath w/ shower only

  • Liquor Dispenser, Mini Bar contains sodas, bottled water, juices & beer

  • Farouk CHI Bath Amenities

  • Bathrobes & Slippers

  • Individually-controlled A/C

  • Direct Dial telephone

  • Iron/ironing board

  • 24-Hour room service & Turndown service

  • All rooms are non-smoking

Superior Deluxe, King/2 Double, Ocean View

1 King Size Bed

2 Double Beds

485 sqft

Hot tub

Private Bathroom

Balcony

Bathtub

x4

+

x3

More details

Experience the stunning ocean view from the Superior Deluxe room, ideal for families with kids and teens staying for free. Enjoy spacious comfort with a king size bed and two double beds, along with a hot tub and a private balcony.

Show 6 photos

Suite Superior, 2 Bedroom, Golf Course View

1 Double Bed

Balcony

Free wifi

Minibar

Flat-screen TV

+

More details

Guest reviews

7.9

780 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇺🇸

Tamica

8.2

May 2024

The food, size of the pool and helpfulness and friendliness of the staff.

Stayed in Sunrise which appeared to be the 1st of the 3 resorts built on the property. The countertops and areas if the floors were stained, chipped, etc.

🇬🇧

Rohit

9.1

April 2023

Plenty of options for everyone.

Shame about the sea water, also I think transfers to the other palace resorts should be free to all residents and not just elite club members.

🇺🇸

Humberto

8.2

April 2024

Bed and pillows were superb! Facilities were good, and staff were polite and friendly

The food was too salty. I went to a steak house, and I left all the pieces of meat, and my kids did the same because of pieces of salt in all meats.

🇦🇺

Alena

9.1

October 2023

everything except for the beach

photos are deceiving. beach is not possible to use for swimming - should be stated when making a choice of the hotel. upon checkout, a donation of $10 usd was added to my account without asking permission - always check your account before leaving the property

🇳🇱

Elvira

10

January 2025

The hotel and pool are beautiful. Nice amenities and activities, especially for kids - my main focus, staff was very friendly and the (mainly Mexican) food was amazing - although very similar everyday. The options at the coffee corner are amazing, don’t miss it and great food options at the pool too!!

The closest lift to our room was not working half of our stay. We had a stroller and made it harder for us. Missing some outdoor playground area for kids - the indoor playroom is too noisy, but very well equipped. There’s a big space behind the kids’ pool that you can use for outdoor play ;)

🇨🇦

Allan

10

December 2024

We loved the pool, the restaurants and the nightly entertainment. Our kids enjoyed every moment of our stay. A true all inclusive experience! Everything that you need in one place! OUTSTANDING STAFF! - Pier 8- November 27- Ramon took good care of us during lunch that we we went back for dinner and he was exceptional! - Gondola - November 28 and 30, December 2 - Eduardo Carillo and Alexis Tun - The best duo! We celebrated my wife's birthday on the 30th and they made it extra special! Our last evening was above and beyond our expectations! - Pool side- Santiago - he made sure we were taken cared of and well hydrated!

They need more omelet stations.

🇺🇸

Adrienne

10

April 2024

We enjoyed the facility the service the staff and all the amenities that we received. Couldn’t have asked for a better experience

When booking our trip we thought we were staying at Sunrise. That’s what our booking stated but when we arrived at the resort we were told that we were staying at Nizurc. So the transportation took us to Sunrise annd we had to wait in line for an hour to be told we were at the wrong place and then wait to be taken to Nizurc, and we had to be picked up at the same location to return home which caused a lot of issues the day we were leaving.

🇺🇸

Nikkie

8.2

January 2024

Moon Palace is an incredible place to go for a little get away. The staff is amazing and willing to help you with anything. Extra activities such as massages were very relaxing/ exiting. I would definitely recommend Moon Palace to a friend.

The checking out process was very slow. I waited for approximately 45 minutes to checkout. I was asked to go the back of the line although I had been waiting in line, so I did. During this time the man who directed me to the back of the line began to checkout 2 families who had cut in front of the entire line. This delay in checkout almost causes me to miss my scheduled transportation to the airport.

🇺🇸

Ruben

8.2

November 2024

Moon Palace is huge, with lots of pool area and places to chill by the pool. Looks like lots of things to do and places to eat. Room was nice, and had comfy beds.

We stayed here only 1 night to be close to airport and to take advantage of the cool pools for our daughter. We don't normally stay at giant places like this. I'm sure its great for some people, but was not really our type of place. Its like Vegas, the people come here and don't leave. And make sure to pack something nice to wear, because the restaurants all have dress codes at night, otherwise its all buffet for you. Also pool closes at 5 which is kind of bummer. And beaches and water were super dirty at the time we visited.

🇺🇸

Noga

9.1

January 2025

Great all inclusive experience, lots of activities and good food and restaurant choices. Wonderful playroom, good drinks too!

1. Check in and check out take forever, not sure why it’s not streamline through there app and bracelets deactivated, definitely a sore spot. 2. Restaurants require dinner reservations but it’s super hard to obtain them same of next day, so if you’re not staying >3-4 nights it’s an issue. That being said we were able to eat late (after 22:00), it was just inconvenient with two babies…

Points of Interest Around Moon Palace Cancun - All Inclusive

Attractions

Xoximilco Cancun

2.1mi

Ventura Park

2.7mi

Cancun Hotel Zone (Avenida Kukulkan)

8.9mi

La Isla Shopping Village

9.5mi

Puerto Morelos Reef National Park (Parque Nacional Arrecife de Puerto Morelos)

10.3mi

Cancun Scenic Tower (Torre Escénica)

11mi

Cenote Nohoch Nah Chich

11mi

Jolly Roger Pirate Ship

11.1mi

Palapas Park (Parque Las Palapas)

12.2mi

Kin Ha Water Park (Balneario Kin Ha)

16.9mi

Selvatica

17.7mi

3D Museum of Wonders

28.6mi

Cenote Chaak Tun

29.3mi

Fundadores Park (El Zócalo)

29.4mi

CoCo Bongo Playa del Carmen

29.4mi

Restaurants

Gondola

Cuisines

  • Italian
  • International

Momo

Cuisines

  • Sushi
  • Asian

Bugambilias

Cuisines

  • Mexican
  • International

Palapa Pier 8

Cuisines

  • Seafood
  • International

Palapa Asadero

Cuisines

  • International
  • GrillBbq

El Manglar

Cuisines

  • International

Carvao

Cuisines

  • Brazilian

Los Caporales

Cuisines

  • Mexican

Palapa Delfines

Cuisines

  • GrillBbq

Palapa Pelicanos

Cuisines

  • Pizza
  • International

Agra

Cuisines

  • Indian

Bistro - 24 hours. Coffee

Cuisines

  • International

Pepe´s Pizza - Brick oven pizza

Cuisines

  • Pizza

Riviera Maya

Cuisines

  • Mexican

Trattoria

Cuisines

  • Italian

La Burgueria

Cuisines

  • American

Ambiances

  • Family Friendly

Smoked

Cuisines

  • American

Pools

Location

  • Outdoor

Age restrictions

  • Adults only

Availability

  • All season

Location

  • Outdoor

Age restrictions

  • Kids only

Availability

  • All season

Amenities of Moon Palace Cancun - All Inclusive

Kids' club

Restaurant

Beachfront

Private beach area

Outdoor swimming pool

Kids' pool

Business center

Free Private Parking

Free wifi

Room service

Fitness center

Water sports facilities on site

Steam room

Spa tub

Beach

Sauna

Air conditioning

Hot tub

Tennis court

Kid-friendly buffet

Bar

Sun deck

Tour desk

Mini golf

Terrace

Soundproof rooms

Personal trainer

24-hour front desk

Non-smoking rooms

Live music/Performance

Beach umbrellas

Beach chairs/Loungers

Garden view

Elevator

Playground

Kids' meals

Picnic area

Garden

Free toiletries

Balcony

Soundproof

Bathtub

Stay rules - Moon Palace Cancun - All Inclusive

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Parking

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - Moon Palace Cancun - All Inclusive

What's the check-in and check-out schedule at Moon Palace Cancun - All Inclusive?

The check-in time at Moon Palace Cancun - All Inclusive is 03:00 PM and check-out is at 12:00 PM.

Can guests park for free at Moon Palace Cancun - All Inclusive?

Yes, there is parking available at the hotel, and it's free. The parking is private, located at a nearby location, and no reservation is required.

How much does a stay at Moon Palace Cancun - All Inclusive cost?

Starting prices for Moon Palace Cancun - All Inclusive are around $262. This may vary based on room categories and travel dates. To confirm rates, please provide your stay dates.

What are the room types available at Moon Palace Cancun - All Inclusive?

The hotel offers a variety of room types including Family Standard, Deluxe Grand, Junior Superior Suite, and 2 Bedroom Suite. Room sizes range from 484 sqft to 2282 sqft. Some rooms are designed for families, accommodating up to 6 adults and 5 children, while others are more suited for couples with a mix of bed sizes. Smoking is not allowed in any of the rooms.

What is there to do in Moon Palace Cancun - All Inclusive?

Guests at Moon Palace Cancun - All Inclusive can make the most of their time by enjoying a variety of leisure amenities. They can indulge in a diverse culinary experience at the numerous on-site restaurants offering international cuisines like Italian, sushi, Mexican, Brazilian, and more. The hotel features multiple outdoor swimming pools catering to both adults and kids, allowing guests to relax and enjoy the sunshine. Additionally, there are facilities for water sports, a kids' club, mini-golf, and a 24-hour fitness center for those wanting to stay active. The hotel's beachfront location and private beach area provide opportunities for beach activities. For relaxation, guests can also avail the hotel's steam room, spa, sauna, and hot tub. Furthermore, the live music and performances provide entertainment in the evenings, offering a complete package of leisure activities for the guests.

Can guests use a pool at Moon Palace Cancun - All Inclusive?

The Moon Palace Cancun - All Inclusive offers several pools, including one for kids and six for adults. All pools are outdoor and available throughout the year. Some pools have age restrictions, with one specifically for kids and the rest for adults only.

Does Moon Palace Cancun - All Inclusive have on-site restaurants?

Yes, the hotel offers a variety of on-site restaurants including Gondola offering Italian and International cuisines, Momo serving sushi and Asian dishes, and Bugambilias featuring Mexican and International cuisine. Additionally, there are several other dining options such as Palapa Pier 8 for seafood, Palapa Asadero for international grill/BBQ, and El Manglar offering international cuisine.

Can I use my credit card at Moon Palace Cancun - All Inclusive?

Yes, you can use your credit card at Moon Palace Cancun - All Inclusive. They accept Visa, Mastercard, and American Express. Additionally, you can also pay with cash.