The property has a vibrant and friendly feel to it. It is v modern and my mum had an accessible room which was v well set out and spacious. The most incredible part of the stay was the staff. They are so unbelievably helpful and warm and go the additional hundred miles to make the guests welcome and deal with all concerns/requests. In particular Gemma, Poppy and Paul were amazing and responsive to all our challenging requirements due to accessibility issues. Laney and Shannon in the restaurant were also v responsive and super helpful. Thank you to the incredible staff truly an exceptional team!

It does not have a phone in the room or some of the usual things you would expect in a hotel stay (like robes, slippers, toiletries etc.)

Cosy atmosphere and rooms, friendly and attentive service, good parking, a Starbucks, and a friendly, well equipped and accessible gym. The bar service was good, we met friends with lots of kids there - all ordering food and everything came on time and tasty and staff were friendly. There’s lots of space in the bar, enough space for people to eat, kids to play, and groups to watch sports. Thank you for a good stay.

Minor things in rooms e.g., wooden slats missing and remote not working properly. Didn’t open blind as it meant all in car park could see in - so some net curtains or part frosting would have been good. All disabled parking spaces were used by able bodied people (with no blue badge) using the gym - avoiding a few extra metres walk before they get on a treadmill and lift weights! The hotel could perhaps put things in place to show they don’t endorse this mindset and value their disabled provision. With extra signage or issuing tickets perhaps.

Rooms and bathrooms were well designed with all necessary facilities.

The pub restaurant was very noisy due to live football so it felt like a sports bar. The occasion was a pre-Christmas family of 14 get together (ourselves travelling from Yorkshire). Unfortunately the serving of everyone’s food was disjointed and resulted in some getting their course when other guests had finished. Unfortunately one guest who had to wait for a long period is in fact a diabetic which was concerning at the time. The serving staff were doing their best but the kitchen staff was clearly the problem in the preparation/cooking of the food selections.

The greeting on arrival from Piyal amd Jake, the staff were phenomenal, Belle and John at the bar were awesome, they put in real effort to make my stay soo special. I love how engaging everyone was, yes, I am a very inquisitive person so did have a desire to get to know the staff and share with them a little about myself (that it was my Birthday) and I was made to feel like a Queen. I can't wait to stay again.

The condiments holders at breakfast were tired and dirty, a bit of occasional maintenance would prevent them having to be replaced. I spoke to David on Sunday morning about this and advised he could use aluminium foil scrunched and dipped in water to polish the metal. There were quite a few scuffs in the room on the corners of the woodwork and walls, that being said, it didn't take away from my hotel experience.

Hotel was very good for what we required. The bar and sports centre area was exceptional, made for good evenings while away with work. Parking was ample and the rooms were of good size/quality. Food was reasonably good; we had breakfast one morning which may have been a tad pricey, but enjoyable. Only had dinner once which was pretty good.

Unfortunately, the lift was out of service and being on the third floor made for many stairs during our stay. Perhaps i'm just lazy though. We did get to use the service lift on arrival. Pretty sure the direct rate for a last minute room addition was cheaper than that of booking.com, despite having a genius discount.

Excellent performance from duty manager (Paddy? Danny?) after he was informed of a problem (see below).

Had problems with badly blocked washbasin in the room. Reported it ASAP first morning. Was told there was no maintenance staff over weekend but housekeeping would have a look. On return was told that housekeeping said there was no problem. Not true. Person we spoke to then said she would get duty manager to look at it within 30 mins. 90 mins later no-one had been. Found he not been told at all. He then came and resolved the problem very professionally.

location, spa facilities, friendly and accommodating staff throughout. breakfast was beautiful help yourself with plenty of choice. plenty of different seating areas in the bar and reception area.with large screen tvs everywhere. overall a pleasant stay

we booked 3 rooms (4 adults, 3 children) and one felt like it was in the middle of being refurbished whilst the other 2 was fine. (as we only stayed 1 night we didnt bother to ask to change room). a view would have been very nice but unfortuntely all rooms looked onto a blank wall and lovely large windows which could have had a clean.

Great location, only a short drive from the NEC and free weekend parking Breakfast is also great with enough choices and great coffee Room was very clean and comfortable

Nowhere to get water other than to go through a very busy bar in the middle of the night Our room was above the bar so got a bit loud when people left There were quite a few chips on the bath tub to these should be sorted Doors do not close properly and you need to make sure you pull it

The facilities and amenities were fantastic, and the rooms themselves were pretty stylish and decent. The bed was super comfy, we really didn't want to get out of bed each morning! Parking free on the weekends and Bank Holidays is fantastic. Location wise was awesome, ideal location with many shops and petrol stations around. Overall, I'm very happy with my stay and will 100% be returning.

The price of room service and good was high, but not a major deal. Paying for parking during the week is not ideal, so I had to tactically book for the weekend. The biggest issue I had was that the housekeeping that service the rooms (i.e. cleaning) was really poor. Some days it wasn't done, and when it was, it wasn't done well or cleaned properly at all. Even the tea/coffee wasn't replaced. My wife and I just ended up cleaning ourselves each night.

The tea and coffee facilities in the room were great especially the large mugs. The room was spacious and very comfortable. Staff at breakfast were friendly and efficient and very helpful.

I found the shower facilities awkward to use as the shower was at one end of the bath and the controls were on the opposite wall. I have not seen this before. Although it was clear that two people were checked into the room I had to ask for a second set of towels each day. The quality of the toiletries was poor for a four star hotel.