The room was small as expected, but well laid out with a small foyer which contained minibar, counter, coffee pot and snacks etc. The bathroom was large and beautiful. The TV and wifi were nice. We had a lovely view of the river. The lobby had a cozy sitting area where you could order wine, cappuccinos, etc. The location was excellent with many restaurants and close proximity to the remarkable 11 th century cathedral of Notre Dame. Oh, the staff at this hotel were very friendly and helpful.

The storage spaces flanking the bed were a bit small. The light switches were connected so that we couldn’t always turn off just one light etc. No major issues.

The Hotel is a fantastic place to stay, with an excellent location.it's near charming cafes and restaurants, and there's is a Carrefour just a few steps away. The staff were friendly and welcoming. The room was comfortable, featuring cozy beds and stunning view of the church in front and other beautiful buildings in the area.The bathroom was well-lit and spacious, adding to overall comfort. While the breakfast area is relatively small and requires reservations in advance, it's filled with natural light and has a delightful atmosphere.

The only thing missing is an in-house restaurant, which would make the hotel even more convenient.

The hotel is very nice, albeit a bit old-timey on the inside. Then again, I think that is charming. The bed was OK although the pillows were so-so, the showers were very nice, and the location of the place is absolutely gorgeous. They had a little terrace outside where you could have a coffee, and around the corner you find Café Michel for a breakfast. This was exactly what I want from a hotel stay.

On the first night, there was a bloke with a truck who came to unload stuff at the hotel at five o'clock in the morning. That was quite noisy. Furthermore the pillows were so-so to my taste, but that is personal. I really have very little bad to say about this hotel.

Location was fantastic! Room was spacious. Valet staff was great (eventhough one day the receptionist acted like we didn’t have car, but we got it resolved). A/C seemed old but worked just fine.

Room could use some updates. One easy update would be to get an extension cord on each side of the bed with USB plug ins (3 USB ports on each side) or replace lamps with updsted USB included lamps. Also recommend to update the hair dryer. The not so easy fix is to update the handheld shower. Water pressure is soo high that water squirts everwhere. Either change to a different handheld shower head or figure out a way to enclose bath tub all the way to avoid flooding in bathroom. I would also suggest to update the bathtub drain. Just suggestions. Not trying to be mean. You may still get business due to location, but for us it was just not up to modern standards.

Staff was extremely helpful and friendly. Location was good to historical sites

Breakfast was very expensive 24euro It was not a good value for the very simple offerings. The breakfast room was pretty. The property had no AC as a rule because it was early October. Our room was very hot and stuffy with only one small window to crack open. The bathroom was on a raised platfirm very hard to see at night. I stumbled in the dark and was lucky not to fall. They need a light strip

The hotel is well located , steps away from the main attractions in the city. A beautiful, elegant hotel in the heart of the city. Well appointed rooms with city views, very quiet and safe. Its staff ready to help at all times, they keep the property flawless. Letizia helped us a couple of times and she was very nice to us. If I ever went back I'd definitely stay at this beautiful hotel.

everything was awesome. No complaints

The hotel is really very nice and well located. It's a 10 minute walk to the main cathedral square. We requested early check-in and we got our rooms almost 1.5 hours earlier than a standard check-in time free of charge. The rooms were clean and cozy. Beds are good and comfortable.

I didn't have at least one bottle of complimentary water in my room, everything is only in the mini bar. However, there is a carefour-express 5 minutes away from the hotel with. Also the bathroom has the feeling that the renovation of the hotel was quite a long time ago, it is a bit old-fashioned. But these are minor nuances.

The Room was large, clean and nicely appointed. Bed was very comfortable. The luggage load in is basically dragging your bags down a flight of steps, then up the elevator and over a few more short flights of steps as the floor levels are split in the older building. No assistance from the staff and yet this is a 4 star hotel. The view of the Church of the Redeemer is spectacular. Great location to walk the canal and the breakfast was very nice.

Lack of interest of the staff was very apparent. No one interested in the lounge, was empty all the time. Was still a great visit to this hotel.

We had a lovely room with a view to the river. The room itself was very comfortable and of a nice size. We had an issue with the water temperature but it was resolved two days later. They allowed us to shower in another room while they took care of the issue. We never had breakfast at the hotel so I cannot comment on it. Parking was very near, but you need to be very careful as you will get a ticket like we did. There is a supermarket nearby and it is within walking distance to Strasbourg city center.

Nothing

Location, rooms, staff. I really like the location -- some may not as it is North of the cathedral and away from the train station, but I preferred it as it gave you a sense of being in a neighborhood out of the touristy areas. Great food options nearby.

The bed. Our mattress was akin to sleeping in a ditch -- we both kept rolling toward the center. Note to hotel: Check which room we were in and replace the mattress. My daughter who slept on the pullout couch also complained about her experience, but you kind of expect those to be hit or miss.