Beautiful hotel, with a very central location, looking right on the Guggenheim. The staff is super friendly, and the pillows were super nice!

The rooftop bar is very nice, what we found unfortunate is that they don’t serve cocktails upstairs, only in the bar downstairs. The only note is that when you have a room overlooking the reception/courtyard you have to keep your curtains closed otherwise people who are standing in the lift can look into your room.

Amazing location which could t be any better if you want to go the Guggenheim. The hotel also had a modern art twist with a distinct theme running through it. The staff were really pleasant and the downstairs + roof top bar were a nice addition.

This is not a 5 star hotel and is not the worth the money especially for the the more premium rooms. Specifically the premium rooms are not that big ( had mid sized suites at other 5 star hotels which are much bigger) and there were annoying points like there being over 10 different light switches in a room ( some for just 1 light). The ambience of the hotel as you arrive is also not 5 star standard and more akin to a 4 star.

Excellent location. The bed was about the best I have ever had. Very quiet rooms. Excellent breakfast offered a wide range of foods catering for all tastes. Terrace bar with sensational views especially around sunset. Valet parking very convenient and timely (worth the money).

The ground level cocktail bar seemed a bit too cloistered and overlooked, hence not as inviting as it might otherwise be. We went elsewhere for our early evening martinis. The information desk was friendly but unable to advise or assist in booking excursions. I could not work out what the desk's function was. Lunch and dining menu a bit limited. The food was good.

I wasn’t particularly thrilled with our stay. We arrived, were greeted with faultless service, and were in our room resting within minutes. A little chaos or a delayed check-in would have added some much-needed excitement. The room was spotless and disturbingly quiet. I prefer a bit of noise - doors slamming, muffled conversations, maybe even the occasional argument next door. It helps me relax. Instead, I was trapped in a bubble of oppressive calm. Breakfast was served with a stunning view of the Guggenheim Museum, which was entirely too distracting. Naturally, this made it impossible to fully focus on the excellent food. The location was also far too convenient, with everything just a short walk away. I usually enjoy the challenge of navigating public transport, but here, even that simple pleasure was denied. And, to make it worse, my wife loved it. Now I have to live up to this standard every time we travel.

The location next to the Guggenheim is unbeatable, and we got good recommendations from the courteous reception team for dining options in the city, within a short walk. The concierge was v helpful with booking taxis, buses etc. Our room was large, spotless and comfortable with a good sized bathroom. The small sauna and steam room were very welcome after a day of sightseeing, and the rooftop bar is also very nice with a fabulous view. Can't comment on the food as we didn't eat in the hotel at all.

Breakfast is expensive to add on (it wasn't included in our Booking.com rate) and we opted not to bother as there were lots of good nearby options. The room we had booked was a courtyard view and I hadn't fully appreciated how enclosed it would feel - the window was in a curtained-off corner of the room so it felt like there was no outlook really. With hindsight I wish we had upgraded but we figured we wouldn't be spending much time in the room. We notified the team we were staying for our Silver wedding anniversary and I guess a welcome drink or similar gesture would have been nice.

Perfect location beside the Guggenheim Museum, with an easy and very pleasant stroll into the city. The Hotel is beautifully designed with attractive artworks. Very good pintxos bars nearby, also the Museum of Fine Arts. The staff at the hotel were exemplary, very friendly, knowledgeable and helpful. The room was very well appointed, the bathroom was large and luxurious. The breakfast was very good, with eggs to order and very attentive service. Olio restaurant was excellent, and the cocktails served in the Bar were wonderful. Altogether a superb stay.

We thought the lighting in the rooftop bar at night should be dimmed to make it more cosy.

all my stars are going to the personnel of this hotel -front desk team (I remember Cassandra name) made special efforts to book the best fish restaurant for our dinner, they were always ready to help. One may say that's their job, but the way it felt very sincere and friendly. My husband enjoyed sauna and steam facilities. Everything was clean and working well. Breakfast on the roof has some good features- food and view, but mostly the best service of dedicated managers and assistants.

The room furniture did not look for the 5 stars hotel. The shower had some issues with metal parts and not adequate drain.

Location cannot be beat if you plan to visit the Guggenheim. Also the pleasant waterfront walks which you can take all the way into the downtown area, many restaurants, coffee, shops, and bars. Good design elements inside and in the bedrooms well worth getting a room with a view of the Guggenheim. Staff extremely pleasant and helpful. The tasting menu in the main restaurant was delicious and a lot of fun. Certainly hope to be back here again.

The beautiful wooden shower wetfloor is super slippery when wet. Maybe a non slip mat would be helpful although it would not be that great with the decor. A grab bar would help.

It was an amazing experience. The hotel’s location, right next to the Guggenheim Museum, is perfect. The ambiance is delightful, with beautiful decor and a lot of Mariscal’s works - I especially loved all the art. The breakfast overlooking the Guggenheim is truly unforgettable. The reception staff was fantastic, offering great tips for exploring Bilbao and San Sebastián. When I asked for help reserving tickets for the museum the next day, they went above and beyond by simply providing me with one. I absolutely loved my stay!

Loud people talking for a long period of time on early Sunday morning.

This is a lovely hotel - modern, stylish and comfortable. The location is absolutely perfect, just across the road from the Guggenheim and a short walk along the river to Casca Viejo, a few streets from the main shopping area, and 5 minutes from the funicular. A big, bright room, ideal to relax in after wandering around the city. This was our first time to visit Bilbao, we weren’t sure what to expect, but what a fantastic city. There are so many bars and restaurants within walking distance of the hotel, we asked the concierge for some recommendations (Calle Ledesma on Saturday afternoon was a great experience) but really we just decided to stop wherever looked good for a drink and some pintxos and on to the next place. Without doubt we would recommend Bilbao as a place to visit, and without doubt we would recommend this hotel. The staff were so helpful, but a special thank you to Berta, for her charming service and assistance during our stay. We appreciated it so much.