The building overall is beautiful. The breakfast was good with a fair number of options, but definitely not worth the price in my opinion, so save your money there. Room service was amazing, a little pricey but that was expected considering the quality of the food was excellent. The staff definitely made our trip more enjoyable. They were quick to go above and beyond to help. Every single staff member we encountered was very friendly and helpful with a special thanks to Jovan at the front desk, he was absolutely amazing. He was like having a dear friend as your personal concierge as he truly took an interest in us and made us feel like royalty. Thank you to all for making our trip very pleasant.

The only minor complaint we have were a few things with the room condition. The carpet had some burn holes about the size of a quarter which for this price point we did not expect. The curtains were also in bad shape and need to be replaced as the lining has a large number of holes in it which allow a lot of light through when they are closed which was definitely not expected at the Sheraton and is not a good look for the hotel brand. Aside from that, the bed was comfortable, and the bathroom facilities were very nice.

We stayed there for 2 nights and really enjoyed our stay. Great facilities and very friendly staff. The gym is well equipped and the SPA center is really great. There are two types of Sauna, one steam bath, a salt relaxation room and a nice jacuzzi. We also booked some massage (which was not included of course) and liked it. Breakfast is really great and the food is tasty. The hotel is pet-friendly for smaller animals and there is no additional fee to pay. Our room was on the third floor and there was enough space, it was also well equipped. Very comfortable bed. We will definitely come again when visiting Novi Sad, it was great!

Underground parking costs 10€/day, could be free for hotel guests. Restaurant is not pet-friendly - apart from that everything was nice!

Great hotel. Staff is polite. Rooms are spacious. Bed was very comfortable.

We were there only for a short visit but check-in was slow, the elevators are confusing, parking garage was narrow and the parking spaces are weird, you get charged extra for parking. After our check-out we had to take the stairs down to the parking garage with all of our stuff and luggage (elevator was not working- at least the one that can take you down to the garage) it was honestly very annoying, don’t think this hotel was up to Sheraton standards. Location wise it takes at least 35min walking to get to downtown, but I would suggest taking taxi since getting out of the garage is a pain..

This is a great place. To be honest I'm giving an "Excellent" review mostly thanks to the efforts of the reception crew. First time that I've understood what UK tourists mean when they say "I didn't feel a warm welcome" when they give a bad review :). I've always ignored that, but now I saw firsthand how a great welcome looks like. I had a terrible week before and arrived with my family really tired. The crew on the reception desk on 30th of December evening really made my day. They were so friendly and kind that kids opened up immediately and we all started to enjoy the stay. Room/housekeeping is 10/10. No issues there.

Maybe there is room for improvement in the restaurant area. Crew there was slow on refill and maybe needs more practice. But honestly nothing big to complain about. Thank you very much for a great stay. Will be back for sure!

In terms of location it is a bit remote if someone wants to go a pied to the city centre or the fortress. Breakfast was perfect - had a very large selection of everything, nice coffee for a hotel. Room is big, lot of lights for each place - desk, bed, everything. Warm and cozy.

No better - but it would have been useful to have a shoe brush :) we have travelled for work and had some field visits - hence the suede shoes were dusted - I guess I could have asked though...

The location was very good. The breakfast was ok. Staff were friendly, helpful and professional.

There was no facial tissue in the room. I had club lounge access and was advised that there was variety of drinks, e.g., wine, beer, etc. The club lounge opened until 11 pm. However, I went there at 10 pm and there was no wine / beer, only water and soft drinks available. No staff were there.

While I was only here for a short time for part of Exit Festival, the hotel was clean and comfortable. The staff at the front desk were friendly and helpful. While I didn't stay long enough to check it out, the bar area looked nice too. While its out of the main city centre, there is a well-stocked supermarket nearby.

A bit far from the city centre.

Usually we travel with a dog so it was quite important for us to have an opportunity to stay with a pet. However when we came for check in, it turned out that it's allowed to stay with a dog not bigger than 8 kilo. This info is not pointed on Booking so you should know that somehow (?). Our dog is 22 kilo and receptionist asked his manager and got an approval for our stay. The room was cozy and tidy and bed was as soft as a cloud. We enjoyed it! Also there's pretty nice gym and spa on the top floor with a great view. Totally recommended for a chill-time :)

There was smell from the pipes in our bathroom. We thought it's temporary but it stayed till the end of our stay. I guess it was unlucky choice of the room. Also cleaning wasn't well enough, there was no new hand towels and washing gels. One bathrobe only for two people in the wardrobe :( My husband was quite upset with such cleaning service.

Most comfortable beds in comparison to other hotels. Fast and friendly check-in and check-out, nice room, and amazing breakfast. The room was perfectly clean. Equipment in the room. Windows that you can open for fresh air.

nothing

The name “Sheraton” speaks for itself-I didn’t expect less) Proper high quality standards, well trained, polite and helpful staff, rooms are clean and well-equipped, breakfast is a big variety of choices. I ve traveled a lot for business and choosing Sheraton proves we made a right decision to stay there))

The only small comment: when booking on booking.com it offers you to choose smoking or non-smoking rooms, but it turns out all the rooms are non-smoking and even smoking in the balcony is not allowed. Pls update the info, so it’s not misleading))