location excellent and having outside space brilliant. hairdryer in bathroom great robes and slippers very nice touch.sofa and tv extra bonus.

booked a table for the arrival night forb7.30pm when we got there they said that it wasn't booked and that they were fully booked.then manager spoke and said they could squeeze us in for 7.30pm shen we were having dinner the resturant was half empty.food very expensive for what it was.starter a loaf of bread, mains chewy lamb 1x stick of asparagus which was hard.my daughter had chicken which was dry. we had one coke and wine.was £115 charged £6.50 for a bottle of water omg. bed uncomfortable, breakfast ok scrambled egg terrible mushrooms ok but needed more cooking.

The staff were lovely, really cheerful and kind. The room was massive, the bed huge and very comfortable. We got upgraded to a kingsize, river view for free, which was really appreciated. As was the 11am checkout, biscuits, water and mini fridge. The shower was the best I have used in a hotel in a long time. We checked in after 11pm and it was no problem. The breakfast was buffet style and contained a hot breakfast as well. I loved the location, such a relaxed and unhurried atmosphere. Really wide corridors and lifts everywhere, which I feel would be great for people who are assisted with their walking, those who use wheelchairs, or for those of us who like a bit of space. It is first on my list of the place to stay in South and Central London next time. 5-10 minutes from the DLR underground stop Customs House. We parked at the ExCel arena which is 5 minutes' walk away and is £25 for 24 hours (no hourly rate, I think), which is steep but secure. You pay on the way out with a card at the barrier, so nice and easy. For disabled drivers with blue badges there are spaces within seconds of the hotel (see the pic with the trees in).

Not what we didn't like, but a note to anyone who is staying in a yacht / ship hotel. The window in the room does not open, (which makes sense on a sailing vessel but I didn't realise). There is air conditioning though, but for an outdoor breeze you need to go on deck :) It would be nice to have teapots and a milk jug option, so you don't need to keep going back for a cup of tea at breakfast.

Great location, staff amazingly helpful and polite, clean and spacious rooms. Honestly one of the best hotels I have stayed in London.

Only fault I can raise about my stay was the food we had. The burgers we ordered were very dry and bland. But that’s the only thing I can say bad about my stay and that’s a very minor thing.

We liked the serenity, ambience and calmness of the place. I felt very relaxed and comfortable here. We’d also had a faulty air conditioner which we reported and it was dealt with immediately by switching our rooms. Thank you Sunborn staff, you’re super amazing and you made our stay forever memorable

I was rather disappointed that they didn’t have a varied range of vegetarian/vegan food options, as I am one, and would suggest their menu is improved on this, otherwise the restaurant and staff were top Class 1.

The hotel was such a lovely experience, we wanted to stay in London, but something a little different to a ‘normal’ hotel. This yacht was just the perfect answer, we loved it! Breakfast was really good, I am Gluten intolerant and they made me fresh toast every morning and there were also gluten free cereals available too. The buffet was a full cooked breakfast and also each day there was a selection of cereals, fresh fruit, yoghurt, cheeses, meats, smoked salmon, bread/ toast, various pastries and also preserves including Nutella and marmite. Drinks were available freely, a choice of infused water, orange juice, apple juice and a machine for tea/ coffees and hot chocolate. All staff were really friendly, courteous, helpful and polite. Our cabin was really spacious, the bed was one of the most comfortable I have ever stayed in whilst away from home! The location was perfect for staying in London, with access to the DLR and the Elizabeth Line within a short walking distance. We would definitely like to stay here again!

The wi-fi for the cabin we were in was very temperamental. On our last night, the people above were quite noisy for a long period of time, but it didn’t keep my daughter awake.

The location and concept of the hotel is very good. Very close to the underground stations, places to visit, restaurants, malls and loads to do in the area. The executive rooms with river views very spacious with a good balcony. Breakfast service was always good. Staff at the restaurant, reception and bar were great. Precious from the bar, the housekeeping staff and Nicholas from the reception were outstanding. Looking forward to coming back

The bathrooms are a bit small but was very nicely warm during our winter stay. The yatch is abit outdated but the luxurious feel is still experienced. We had a second room with dockside view and the water on that side of the yatch is quite dirty a sharp contrast to the beautiful view we had on the river view side

The breakfast bar was really well stocked, with much more than you could ever want! The food was also yummy!! We also appreciated the fridge in the room, in which you could put your own items, as well as bottled water being made available for our use free of charge on a daily basis. All staff were very polite, friendly and attentive, and good at what they did. Especial thanks go to the room operatives, and also to a young man who had only started work the week we went - Kristian, I think - who was happy to deal with any queries, as well as having to learn his new role: we wish him luck in his future endeavours!

When we got there, none of the lifts were working, and there was no indication as to how to contact Reception. Eventually my husband managed to get onto the ship and go to Reception, and a member of staff came to take me up via the service lift (I have mobility issues).

Good location

The duvet is somewhat thick for summer. Humble breakfast.

Beautiful big comfortable room. The main staircase to the restaurant is so pretty. All the facilities were very clean. Good amount of tea/coffee supplies in room. I really appreciate that the staff left me extra water when they cleaned my room. Breakfast is all normal buffet fare. Standard but sufficient. I didn't eat in the restaurant, but I had room service. It was very tasty and prompt in arrival.

I'm not sure why but even though the bathroom was super clean, it was smelly at times. Smelled like stagnant water, I assume something to do with it being a boat. It didn't cause any smell in the rest of the room.

Location

Bar staff. Too slow