The hotel was lovely, modern and clean. Beautifully presented. The breakfast was very good, lots of choice, and really nice quality, the view out of the window at breakfast over the water was lovely.

Not everything was clear, the coffee pods I was unsure if they were complimentary. One of the ladies on reception (know her name but don’t wish to name and shame publicly) was quite rude. On arrival at the hotel, there were 2 queues, it wasn’t immediately clear which queue was to check in, but I realised as I got closer to the desk that I was in the wrong queue, the couple that had come after me let me go in front because they could see I had arrived first. The lady on reception when she called me forward asked if I was before the couple (which is a fair enough question) but when I said yes she then went on to ask again if I was sure I was in front of them. She barely spoke to me after this and was quite unfriendly, which is a shame for my first impression.

Really big rooms, very spacious especially if you have a lot of luggage. Built in ironing space that made it easy to iron and store it quickly. Bed was very comfortable. The bathroom had both shower and bathtub which was very comfortable and a nice touch. Lovely shower gel provided at the sink, bath tub and the shower. A walk-in closest in the bathroom which made getting dressed easier in the morning. Staff were helpful every step of the way and made it very comfortable for us from booking to checkout. As requested they made sure we had rooms next door to family and a connecting door made it easier for us. Nespresso machine was a great feature. The hotel is by the Thames which was very peaceful and security at the hotel was great especially at night so you feel very safe.

Rooms are a little dark and could use more light especially for getting ready around the mirror. Not so much on the hotel but location wise getting to the tube isn’t great. The DLR is nearest which isn’t connected to central so you need to get to canary wharf and change. We took the Uber from canary wharf which costed around £6++ which we didn’t mind as there was 4 of us. But the location by the Thames was very nice and peaceful. ice machine on our floor never worked the entire time and we reported it to staff

Beautify hotel with lovely views of the river and the O2. Breakfast was amazing. We had the suite which was perfect for me and my teenage son. He slept on the sofa bed in the lounge area so we effectively had a room each but were also still together.

There was no bedding for the sofa bed. Luckily we noticed this early so asked them to make the bed up by the time we came back from a concert in the O2. Also it’s classed as being within 800m of the O2 but there is a river in between. It was ok as we could catch a tube but not sure if they should advertise the distance differently. As if on foot or on a taxi it’s a couple of miles away.

I recently had an excellent stay at the Radisson Blu New Providence Wharf in London. From the moment I arrived, the staff at the reception were incredibly helpful, ensuring a smooth check-in process. The management went above and beyond by organizing a special surprise in my room to celebrate my birthday, which was a lovely and thoughtful touch. The room itself was very comfortable and impeccably clean, providing a perfect retreat after a day of exploring the city. The food at the hotel was great and reasonably priced, offering a pleasant dining experience. The breakfast, although delicious, featured the same spread every day; a bit more variety would have been appreciated. Commuting was relatively convenient, with a 15-minute walk to the nearest Tube station and a bus stop located much closer to the hotel. While the majority of the staff were polite and helpful, I did encounter a few staff members at the breakfast restaurant, including the manager at the front desk, who were a bit rude. Despite this, most of the team made our stay enjoyable. Overall, I had a wonderful experience and would like to extend my thanks to the team at Radisson Blu New Providence Wharf for a great stay.

Please see above

The property was exceptionally clean. Exceeded my expectations. It was a great value for money. From when I first arrived at the reception - I was welcomed professionally and kindly . The staff did a good job at informing me about all the facilities I had inclusive of my booking and excluding my booking. Amazing location- with stunning views of the o2. The hospitality team were on point . The manager of breakfast - was kind and pleasant . He ensured that we had a good place to sit and catered to all our needs . I would definitely come back ! Amazing experience .

Nothing.

The facilities are nice, clean and comfortable. The room we were in is the river room which had a beautiful view of the river and the O2 arena and a very spacious and nice bathroom fitted with a stylish and nice tub, a shower, bidet etc. Very beautiful hotel, excellent SPA which I totally enjoyed the treatments and service. Facilities are good including gym, sauna, and steam room which we have access to as guests. The restaurants and bar are really nice too, especially with the river view. Enjoyed the food aswell and the staff are nice.Loved it!

Would have preferred maybe a room not right in the corner so I can have a better view of the river and O2 and not see the apartments across especially when using the bathroom facilities! But there was still privacy with the blinds so not too bad. Also would have been happy to be informed about the £50 deposit before hand and not on my arrivals. Apart from that it was a good stay, we enjoyed ourselves.

Check-in, perhaps a reminder to tell people if they have not booked breakfast to let them know if they book the day before they get the breakfast at a cheaper rate. The receptionist kindly let me have it at the cheaper rate, the normal £25 each is expensive. The hotel provide a cab service and we took their offer up it is pricer than say a Uber but I could book a return taxi and when travelling with a teenager to and from 02 concert this really helped!! I recommend the taxi company quality travel and polite service. Location once you find it in Canary Wharf has great views from the restaurant. All staff i met were polite and friendly, Breakfast staff not so much.

Room was freezing, but at 2am in the morning when you are tired i didnt want to bother staff. We just had hot shower and slept in robes ;) View ! if you can afford it ask to have a room looking over the Thames. Other wise it is non descript, Breakfast for 4 star hotel needs some improvement and offering of coffee when your sit down would be a nice touch. I would not stay for breakfast next time, there is a cafe near by under the flats. Lunch / Dinner menu needs to have more choice. It is further than you think by cab to the 02 leave earlier if attending the arena.

We had an amazing time and the rooms were spacious and spotless. The staff were attentive and very helpful. A big shout out to Maria, she was an angel sent from above. She was extremely calm and helpful with a big smile on her face, such an amazing person. The location and view was giving LIFE in its finest.

Breakfast options should include turkey or chicken sausages, not everyone eats pork. It’s not nice for some to have sausages and bacon while some settled for eggs just because there were no other options.

Great room on the top floor with an excellent view of the river Thames and the O2 (excellent if you're going enjoying an expensive beverage;) ). The room was excellent in regards to everything that we required and more. Bed was very comfortable and the sofas were not far off. We felt very chilled and relax whilst on our stay like we were home so this room did all the things right in our short stay for relaxed time away in London.

The only negative the room had was the light switch. Small controll switch with a few buttons that can be difficult to read the use and/or can be confussing to turn off the a certain light.

Beautiful new hotel....smelled lovely all through the hotel, room was a very good size and bathroom had separate shower and tub very modern design.

I would have given a 10 except for finding out on my invoice they had charged for 3 days of parking £30 each day, which I did not use a car during my stay caught trains the whole time. When I checked in, they asked if I had a car, and the answer was no. They asked a few times by they way about parking at checkout which I kept saying I did not drive a car...still don't know how they can mess that up being there are cameras everywhere but in the end they sorted it out and apologised.