We had a wonderful time while staying at this hotel. The staff was exceptional. Upon our arrival at the train station Elmer the front desk attendant was waiting for us. He helped us with our bags and guided us to the hotel. On our last day there we were checking out and catching the bus to Wanya Picchu. Elmer offered to hold our bags while we were gone. When we returned later that day, he told us we could clean up in a hotel bathroom before we left on the evening train. This is a very quirky hotel, exactly what we were looking for. It's largely open air which we enjoyed immensely. Our room was huge and since it was at the top of the hotel, we had two walls of enormous glass windows with double glass doors leading to a private terrace. The free breakfast was great with eggs to order and excellent service. The hotel is built into the hill side right near the main square which is a very convenient location. We really enjoyed this place and would highly recommend it to anyone who likes something out of the ordinary.

Nothing, Everything was unusual but fantastic. Bear in mind in Peru even at the best 5-star hotels the bathrooms are not what you see even at an average American hotel.

Location, nice staff, strong hot water pressure

Toilet in the room has upper side of the door opened, kinda half opened toilet.. i felt uncomfortable.

The location was nice and tucked away, my Dad and I just finished the Salkantay trek so having a hot shower with curtain, enough soap for us each to have our own, and a clean bed was amazing!! Hahah. The staff was friendly and we left our bags in the storage area while we went to machu picchu. We used the jacuzzi which was nice after a long hike and the elevator was working when we were there, granted, we stayed during a. shoulder season not a busy season

There was obnoxious music coming for the central town area in the late evening. Luckily it was over by the time we were headed to bed. Would have been a different severing the music was actually good but it sounded like open mic karaoke 😂 We at least got a good laugh

The location is perfect! Right off the main square but tucked back so it was surprisingly quiet. And not too many steep hills to get to it if you’re traveling with people that may have trouble with that. Several of the hotels in the area require an uphill hike to get to them. The hotel was cute, clean, and comfortable.

There is a cute little pool and hot tub in the center. The hot tub wasn’t functioning and the pool was freezing. Not a bit deal, but it would be really great if those were usable like I assume they have been in the past.

This boutique hotel had unique theme/style compared to other regular hotels. It was something we looked for and was true as depicted online. Things that I liked include their comfy king bed, balcony with great view facing Plaza Pueblo, free breakfast, and much needed service for storing luggage after the stay. Stuff we interacted with was friendly and could speak English. It is conveniently located at Plaza Pueblo, which could get loud at times when there is festival or celebration, but honestly we got so used to it in Cusco already. Hot shower with high water pressure felt soooooo good after 4 days of Salkantay trek.

We didn't see microwave in our room or the breakfast room, but we didn't ask either. They may have it.

Location is great, very central but quiet as the building is set in the alcove like little path from the main square. The hotel is very unique and cute setting. Rooms were very clean and comfortable bed. Surprisingly, very powerful hot shower! Amenities and clean towels are supplied every day. Basic but good selection of breakfast. No problem with eating their food or drinking their juice/coffee etc. Friendly and good multilingual receptionists are welcoming and looking after guests.

Nothing to complain, but only one thing was that there were glass bricks on top row of the wall between the rooms, so that when the room next door turned the light on, it brightened my room too. So, we used eye masks when we went to bed.

This hotel is a bit on the spendy side but for us it was worth it after roughing it for several days. We definitely got the value for the money. It is very eclectic with lots of character, in an excellent location, and staff were great too. Amazing views and courtyards, balconies, and other outdoor spaces for guests to enjoy. Would absolutely stay there again if we find ourselves back in Machu Picchu Pueblo.

I loved everything about this property, but if the hot tub worked it would have been even better.

The location of the hotel was excellent. Right around the corner from the main square/plaza, and walking distance to everything.

The elevator was broken and had appeared to be broken for about a year. We were on the top floor, so it was a lot of stairs to travel up with 4 large suitcases and bags. Also, the jacuzzi and some of the other amenities were not working or broken. I walked around the property and noticed that there was so much unused space for restaurants, gift shops, bars, etc. I think in the past this hotel was probably much better when everything was in use and up and running.

It was a great location just off the main square. The room was huge!! The beds and pillows were comfy. The staff did a great job cleaning each day. The dining area was nice, and kitchen staff was very accommodating and friendly.

I read in the reviews that I looked at before booking that the elevator didn't work. I figured it would be fixed by the time we went but was not. I walk stairs for exercise all the time so it wasn't an issue for me... Except right after returning from hiking MachuPicchu mountain. Lol. But if you have trouble with stairs, it could be an issue. Other than that I really liked this property.

Absolutely great place to stay if visiting Machu Picchu. The location was great. Accommodation comfortable and clean. The staff always ready to help and super nice. Breakfast was at a very convenient time and there was something for everyone. If you get a view to the mountain room you get an incredible view. On the top of the property you can sit and see the stars and mountains and was open for all.