Great central location within walking distance to all main attractions, friendly staff and great breakfast.

The headboard on the double bed whilst very ornate and keeping to the tree theme, was quite protruding with its vine design and had to be 'navigated' carefully!

Good location excellent staff.

We had second floor to the street side very early noise and 3rd floor is not part of hotel so there was a lot of floor noise during the the day. Would stay again but 1sr floor non street side

The location was central, easy to get around to any place, museums and the palaces can be easily visited using Frienzecard, it also has a phone app (as a side tip), the comfort and the room cleanliness was impeccable, it was recently renovated as I could tell, the breakfast buffet was flavourful, especially the bacon and all the meat products, also the watermelon was surprisingly sweet and tasty, and lastly the personnel was quick to respond to any requests and questions that I had, also they stored our luggage 3 hours after the check out, that spared me around 15 bucks, really enjoyed the stay, and I recommend it to anyone who is looking for the properties around the same price per night. The room had working A/C, self locking door with card unlock in system, mini fridge, around 65” TV with some italien tv programs, the bathroom was adaptable for special needs people, clean, with bidet, very spacious just as the room. The bathroom ventilation system was extremely silent, made me think it wasn’t working at first. And did I mention the really great 2 espressos that I had every morning? Amazing.

The breakfast was pretty identical each morning, with some small exceptions to the sweet course, tasty nevertheless. The terrace was pretty much dissatisfying, in contrast to the room, it had 2 rattan chairs and a table, some plants, kind of dusty because the construction in the backyard, and the view, the vibe non existent. Did not use it at all. Not needed to search for a room with terrace, there are plenty in the town anyways. You had to request each morning the iron and the ironing table for some reason, then they took it away when the room cleaning was done, not that feasible but they were quick to bring them your room.

We had 13 wonderful days and nights at Arts hotel. The staff at front desk, in breakfast room and housekeeping were warm, generous and professional. They treated us as guests in their own homes. Rooms were beautiful, and housekeeping was exceptional. Sheets were top quality. I wish I could make such tight beds at home. Breakfast had many choices. Wonderful muselai, lots of salmon and meat choices, Even had Louisiana Tabasco sauce to add to scrambled eggs. When my husband left a garment when we had to rush because of a train strike. They had DHL deliver it our Rome hotel the NEXT DAY. The location near Medici Chapel , seven-minute walk on back streets from the Duomo, and near train station is excellant. We can.t wait to return.

Everything was wonderful ‘

The hotel is in an excellent location, with the train station just a short walk away, and only a 5-minute walk through the historic center of Florence to reach the Cathedral. The room was spacious and clean, providing a comfortable stay. Although the breakfast selection may seem modest at first glance, there is a good variety of options for both sweet and savory choices. The staff is incredibly friendly and helpful, always ready to assist with any requests. Overall, it was a great experience, and I would highly recommend this hotel for anyone visiting Florence.

During my stay, there were a couple of minor issues. The heating in the room seemed to have a mind of its own, but fortunately, it wasn't cold in the room, so it wasn't a big problem. The bathroom was a bit chilly at first as the heater is small, but the warm water from the shower quickly made it more comfortable. Additionally, the third bed in the room was uneven and not the most comfortable for sleeping. However, since we were only there for two nights, it wasn’t a major issue. Despite these small inconveniences, the overall stay was pleasant, and I would still recommend the hotel for its great location and helpful staff.

The location of the hotel was second to none. It was within easy walking distance to all the museums,the railway station, the Ponte Vecchio and the Arno river, multiple restaurants, the covered market and outdoor market and of course quality shopping at your finger tips. Breakfast was more than adequate with fresh coffee, fresh fruit, toast and many an assortment of yoghurt,scrambled egg, etc etc. There was something for everyone. The room was spacious and comfortable and quiet, the bathroom was more than adequate. ALL staff were fantastic. From the reception desk -Paolo and others to the breakfast ladies and cleaners. All welcoming and super helpful and friendly. Grazie a tutti !

The location is exceptional. Very close and easy to find from the train station (with luggage!) and the other end of the street leads to all the big monuments. The room was very clean and spacious and had a traditional chic Italian feel. Breakfast was also good, with alot of choices and a decent coffee machine. Bed was big and comfy. Staff friendly and helpful.

the TV didn't seem to have any channels in English language and we didn't find any news channels in English but this was very minor! The hairdryer was the typical press button one in the wall but I have long thick dark hair so I use my own as I need more power. but for a quick blow dry for light hair it would be okay. If you are like me bring your own hair dryer.

You can easily visit the historical region of Florence by walking. The hotel is located in a perfect location. It is clean and in very good physical condition. The breakfast was more than enough for us. They will help you if you request when planning a tour, dinner, etc. We would especially like to thank James at the reception, with whom we talked frequently, for his friendly approach and help.

In my opinion, the only shortcoming of the hotel (even though it was not specific to the hotel, this problem was everywhere I stayed) is that it charges for water, which is a basic need of humanity.

The location of the hotel is amazing, walking distance to the trein station Santa Maria Novella. It is also close to several shops, restaurants and mercato centrale. The bedroom is very confortable, cozy and clean, with a nice bed. Breakfast is good and staff is very helpful. I forgot my charger and came back one day after check-out (I was in Lucca for one night) to pick it up - it was at the reception in a small package with my name and room number. James also accepted to storage our luggage for a few more hours without any problem and with a big smile. I will certainly come back again.

The hotel was a haven of peace, civility and comfort in central Florence. As soon as we walked in from the street we felt we could breathe out and relax in the tasteful surroundings. We arrived in the early morning on the overnight train from Sicily and the hotel receptionist welcomed us, gave us coffee and stored our bags for us until check-in time. The room was quiet and comfortable and the breakfast was delicious. The hotel was within easy walking distance of the Duomo, the Uffizi Gallery and the Ponte Vecchio.

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