This place is simply perfect… location, staff, property, and decor they don’t miss a beat, we will not stay anywhere else when in Florence.

If I had to complain - 1. Prices for drinks and food were higher than most of the establishments around the area. 2. The diffusers/aroma were a bit overwhelming. If a person has a sensitivity to smells the Tivoli can be a bit of a sensory challenge at first. After three days we didn’t notice it. These are minor issues though this place is a 9+++ even with this.

Everything was perfect, from checking in until checking out. The staff were very friendly and helpful, rooms of good size, will maintained furniture and great location.

None

The hotel is in a fabulous location close to all the famous landmarks and the train station. The staff at the reception desk were outstanding .

The breakfast Buffett was great but if you ordered anything different it took a long time.

Location is amazing located in an historical Renaissance palace, just 6 minutes walking from Santa Maria Novella railway station, all of the city’s key landmarks can be reached easily on foot. The hotel is quiet, class, and the staff was very friendly (all of them). We had a suite which was spacious but i could say it's spacious to fit 2 people comfortably During check in, one of the staff will inform you about hotel history which was built in 1596, Originally made up of two historical buildings belonging to two aristocratic Florentine families - the Gaddis and the Arrighettis, The hotel is a living testimony to a noble past with unique historical and artistic treasures, such as artist’s paintings and art objects, many dating back to the 16th century.

They didn't replace the amenities in the bathroom in a daily basis (we had sanitary pack only once during our stay for 3 nights, despite using it such as shower cap and earbud) and we didn't ask them for replacement (we assumed it was replaced till we discovered). But it was not something that ruined our stay. The pillows was not comfortable at all (both of the pillows), I was getting up with shoulder pain (as I have cervical disc)

Excellent location. Very friendly and helpful staff. All appliances (aircon, shower, light switches, safe box, etc) worked well (regrettably it is not always the case with some 5* hotels). Comfortable beds, excellent lobby and very clean. An extra bonus was the entry to the roof even when the bar wasn't open because of weather. A cup of morning coffee (made with a working machine in the room) with the amazing view of the city and Duomo was a cherry on the top. Very quiet, close to the airport and lots of good restaurants around. Magnificent!

Nothing really. Room could've been a bit bigger, although some other hotels in the area provided rooms which were smaller

From the moment we arrived at Tivoli Palazzo Gaddi, we were welcomed with exceptional Italian hospitality. The staff truly went above and beyond to ensure our stay was as comfortable and memorable as possible. I had been messaging with the hotel prior to our arrival regarding our booking, and their responses were always prompt and incredibly helpful. Despite it being a busy holiday season, they managed to make us feel like we were their top priority. A special highlight was how they made my daughter’s birthday, which falls on Christmas Day, so unforgettable. They thoughtfully left her beautiful gifts, which was a gesture that touched our hearts and made her feel so special. The hotel itself is a masterpiece, with extraordinary décor that blends historical charm with modern elegance. The breakfast buffet was a delightful experience, offering a variety of delicious options and beautifully decorated food stations—just another example of the attention to detail that defines this hotel. Although the rooftop was closed during our stay, we were graciously invited to visit the hotel’s terrace, where we had the privilege of taking in spectacular views of Brunelleschi’s Duomo. The location of the hotel is unbeatable—right in the heart of Florence, so all the major attractions were within easy walking distance. Additionally, the hotel partners with a fantastic vendor for parking services. They smoothly arranged for our car to be picked up directly from the front of the hotel, and the parking rates were very reasonable for such a prime location. All in all, our experience at Tivoli Palazzo Gaddi was nothing short of amazing. Every aspect of our stay exceeded our expectations, and we will undoubtedly choose this hotel again the next time we visit Florence.

The Hotel concept and location is amazing- Smell of All the areas amazing aroma And it is very clean Hotel - The Hotel location is another story nearby All of All attractions of Florence - staff are very Very professional and accurate - Imagine in Europe they allocated for me Connected Rooms which was amazing - breakfast is amazing and different

I wish if there is amazing Pool or Gym Also more concierge services - Little change in Rooms decorating into more modern and Electrical Sockets

What a wonderful experience. The Tivoli Palazzo is an opulent hotel which makes you feel back in time. The staff are accomodating and wonderfully nice. They remember your name and take the time to ensure that you have the best stay you can. The rooms are spectacular, and are as luxurious as they are comfortable. The bed was one of the best hotel beds I have slept on and allowed me to have 9 hours sleep. The bathroom is clean and beautiful. It’s the small touches that I appreciated. The handwritten note and fruit on arrival as well as a personal escort to the room. I wouldn’t hesitate to rebook a stay within this hotel. I also used the laundry service of which my clothes were returned within 4 hours even though I had not selected it to be expedited.

There is little that I would not recommend. Perhaps only the breakfast service, when I was there at 9am there the coffee cups had not been replaced and some of the food was finished and it took some time to replace. This is rather grasping at straws and legitimately enjoyed my stay.

I loved the location and the building itself. The main thing I loved was the staff, in particular, Michele. He was so incredibly friendly and helpful each time we spoke to him and was always so warm with such great hospitality. My wife and I had visited 6 cities in Europe and stayed at 6 different hotels but we both agreed that no staff in any of those hotels did a better job than Michele. Can’t emphasize that enough!

Rooms were a little small but I understand for the location. I was hoping for a gym and a better breakfast

Fabulous Rooftop bar! Could see everything at night all lit up! Wonderful buffet breakfast!