breakfast was exceptional, friendly staff, very nice spa and hot tub, location (easy walk to the main stretch of restaurants, less than a 10 min walk to the Matterhorn Express), shuttle service to lifts in the morning

very minor - no free shuttle to train upon departure although it is an easy walk

The facilities. Fantastic spa, swimming pool, outside jacuzzi beside a frozen waterfall, ski boot room, cozy bar with cigar room and regular shuttle taxis to the slopes every morning. The staff. A fantastic team who always have a genuine smile for you, couldn’t have been more helpful and went out their way to accommodate any request. Location. A five min walk to the village centre and it’s tons of restaurants, bars and shops.

Pool could have been a wee bit warmer.

1. Excellent customer service. Marzia and Paola at the reception, in particular, were always super helpful, polite and enjoyable to interact with. They went the extra mile to ensure my stay was extra comfortable. 2. I greatly appreciated the electric cars taking you to ski stations and the renting service delivering equipment directly at the hotel

Showers in the room were difficult to use.

the staff were so friendly and helpful. the amenities were amazing. best part was the outdoor jacuzzi with the view of waterfall. Definitely coming back

The staff, without exception, were helpful, welcoming, friendly. The room was lovely and the views superb. The breakfasts were excellent in terms of choice and taste. We had one evening meal, which was a set meal but of a very good standard. would go again without hesitation.

Zermatt, being Switzerland, is an expensive option but the hotel was pretty good value for money considering the location, and what it provided.

A great, calm, cozy hotel located next to the city church. The hotel has a large swimming pool by Zermatt standards and several saunas in the hammam. There is a small waterfall on the street near the jacuzzi. Thank you very much to the staff for their help in everything necessary.

The breakfast offered every morning and went until 10:30 A.M. every day was very tasty and had a pleather of selections.

There was absolutely nothing we did not like about the hotel, location, staff (many were the family that owned the property), the beds were very comfortable.

Great shower/ changing room facility in case of late check-out, since it wasn’t possible to stay in the room. Friendly staff.

Saunas weren’t heated up enough, especially steam baths ( they were turned on when we said we wanted to use them, but couldn’t heat up properly).

Excellent service. Reception staff are very helpful. Fabian ( manager) is superb.Our room every day is clean and tidy .There are new towels every day..Location is great .Walking distance to town centre..

None

Great rooms (attention to details made it a very comfortable stay), excellent breakfast and restaurant, very warm cozy lounge, super kind, friendly and cooperative staff.. we will return to this hotel... Bravo Hotel Sonne and very warm regards to the lovely young ladies on the reception who helped us a lot. The Masris (Dina & Basel).