We had a fantastic time at this hotel. The staff were definitely the highlight—most of them were amazing, incredibly caring, and always ready to assist. The waitstaff at the pools and beach, the bodyguard, and the team at the restaurant all contributed to making our experience even more enjoyable. A special thanks to Hector Garcia and Paul at Restaurant La Palma, as well as the wonderful bodyguard who took great care of the kids and ensured everything ran smoothly.

The hotel needs a refresh in some facilities but all okay in general. Check in is very slow, Reception still do all in paper, no Technology at all.

Compact in size with effective designs to include everything beautifully. No long walks to anywhere within the resort. We loved the open air design of the two main buffet restaurants plus Fiesta, a Mexican restaurant upstairs. Pool/beach beds with cover were abundant around the pool and near the beach. More lounge chairs with umbrellas long the beach. We loved coconut trees that gave relaxation and tropical feels! The pool had completed shade in the morning and late afternoon which was perfect for us! The facility was kept clean at all time, a huge plus! My husband and I enjoyed the food served at all restaurants and buffets. Everything was delicious to our taste. We had to send our rave compliments to the Chef via the server named Nabor (one of the best servers there!) Staff members were friendly, attentive and helpful! We enjoyed interacting with them. Some spoke English more fluent than the others but communication never a problem. A big shoutout to Paola who was such a sweetheart! She remembered our names and kept an eye on us. Great location where we could walk across the street to a shopping plaza. It wasn’t a touristy shopping area, local people shopped there too so when we bought a few things for our excursion trip we payed what the locals would.

Decors in the room were barely anything! Our room was functional but nothing pretty. Beddings were adequate again just enough to meet the needs! Pillows were too hard! Music played until 11:00 pm made it difficult for light sleepers. Noise of the AC a bit too loud as well.

First the activities staff was so fun and friendly, Issac’s aquasize class was hilarious! -every single day! The food was delicious and it was everywhere! Banana bread with lattes at the coffee bar, ice cream cones and fresh fruit at the ice cream bar and hot pizzas, mini burgers or fish tacos if you felt like a snack between meals! The desserts were amazing! The music was wonderful but not overpowering, a single musician playing a string instrument beautifully to accompany yoga or morning coffee, subdued classical or jazz in afternoons and music that could be danced to in the evening! So fun! There were a lot of full beds and chairs on the beach and by the pools, and yes many were reserved for the day but you could always find something!

The two a la cart restaurants filled up very quickly and the booking process was unclear at first.

Food very good. Did not bother with the one restaurant that you needed to book as buffets, taco place and pizza place etc were very good. Staff very nice. Nothing was too much trouble. Loved the coffee bar with speciality coffees etc. Beds very comfy. An adult only pool which was very nice.

Air Conditioning in the room. It was ok but not pushing out enough for May temperatures outside. Also people were coming down to the loungers and putting their towels on them at 5am and then not going on them until noon. Hated that. Staff should stop the "saving" of the shade loungers.

Staff was very friendly. The pools were good. Cleanliness was good and informing Covid mandates was very good. Food at the buffet and other venues was very good even though a bit repetitive.

Although we noticed that there were signs posted and very viewable, people still reserved lounge chairs very early and restricted others from enjoying a lounge chair. A mini fridge in the room would have been nice to have although the list of amenities for our room did list a mini fridge at the time of booking. We booked far enough in advance that we thought we would have had better options. It would appear that Booking .com doesn’t get the best selection of rooms available for its members. We were offered rooms at the lowest level in the complex

My room was large and had a beautiful view to the ocean. The facilities were great, including three swimming pools and an area for adults only. It was very pleasant to enjoy real drinks (I've had water down liquor in other all-inclusive hotels). That was very important for me. Overall, it is a non pretentious place that delivers a nice experience. I enjoyed it and would come back.

I was unimpressed by the food. It's ok. My main concern is that they don't inform about potential allergy traces or "cross contamination." In concrete, they don't have separate pans or bowls for sea food (or any other type of food) in the "made to order" sections of the buffet, so be careful if you are allergic, like me.

It’s a small resort but the resources are great. The employees are always happy and helpful. The facilities are very clean!! We loved the fact that we arrived earlier and they allowed us to check in without extra fees. The food was ok. The beach is good. They have hot tubs in different parts of the resort. They have an adults only pool. We like the spa too with a Jacuzzi, a sauna and a steam room that was a plus. We had a great time there!!

The pillow was too high. They could have thinner pillows.

The service was excellent, and every single person on the staff we dealt with was friendly and attentive. The location is perfect: the beach and views are beautiful, and it is a short trip to the maritime terminal (where lots of day trips and excursions depart from) and downtown Puerto Vallarta. The food was solid for our family of four who have different tastes and willingness to try something new, and there were usually at least a few items that were exceptional (especially if they included the tortillas made fresh in front of you). The staff puts a lot of work into bringing new fun activities and experiences each day. I would highly recommend this place for someone looking for good value. It isn’t the fanciest or most luxurious place in Puerto Vallarta, but it is everything our family needed at a fair price.

Everything- the beach , yummy food at the buffet, coffee, comfortable chairs at the beach and lounges. The swing on the beach was perfect to take pictures- especially sunset ones. Really nice resort .Block away from the mall and grocery store. Two restaurants on the property . Each of them is open every other day

I would love it if they changed the pillows- for me personally they were not comfortable

Excellent in general terms, food was good, breakfast, dinner all, beach club is excelent , the pools, adults zone all was great for me I will be back for sure

I have a job call and last more and less an hour so I leave towel on beach club in a bed, and security team retired it with my stuff, they mentioned some rule than if is more than 20 min they have to do this, but in the rules of hotel never was mentioned that is a security short lady who did this is a shame to be honest.