Location and views were great. Though the cruise lines docking there would be a downside but actually was kind of neat seeing them come in and go and were always gone by sunset.

Housekeeping and Front desk and pool attendant service was great and positive experience but were some of Pool Bartenders were not that pleasant to deal with.

Our room overlooked the marina. We loved all of the crazy night life up town, but we are over 45 so when we are done....We are done. This location was walking distance to everything. We put 15K-20K steps in a day (BONUS). We liked how we could go enter the crazy loud and fun bars and restaurants, and escape it so quickly. Even though the action was only a block away, once we reached the resort, we were in such a quiet peaceful place. We loved it. We loved the complimentary water at each entrance. Such a small but meaningful thing. I loved that you allow dogs! I didn't bring mine, but hearing a few barks and seeing them around made me smile. I knew I would only get one shot at getting my boyfriend down to the Keys. I love it, but he never wanted to go. I looked up the best hotel for location and overall stay, and the Opal came up repeatedly. NOW....My boyfriend is already planning our next trip with his kids and told me, he can never stay anywhere else because this trip spoiled him. THANK YOU!

I did not love some of the distressed parts of the paint in some locations outside and inside. I imagine with the humidity, this is a hard thing to manage. But I had to dig deep to even mention this because I loved it so much.....I didnt think too much about it.

Location, friendly and helpful staff. Room amenities a plus. Very comfortable pool atmosphere. Availability of hydration at various locations on the premises was super helpful at staying hydrated.

Pool events insert at check in said non alcoholic beverage samples, never served. Popsicles, only on one of the days. Frozen towel, never got one. Never saw frozen grapes served either. We were poolside most days from 12-1 PM till 2-4 PM. . Two bad meals, one very chewy, inedible steak dinner. (Was not charged for it) and one breakfast pancake meal that was only cooked on one side, uncooked batter on the other side.

The room was awesome. Nice and big with a great deck. While we had our ocean view partially blocked by a large cruise ship 3 of the 4 days we were there, we expected it, and they were gone by 1:30 one day and 5:00 on the other days. We really weren't in our room during the day anyway, so no problem.

The one time we went to the bar, the bartender seemed annoyed that we were there and took a while to even acknowledge us. It was later in the evening, but there were still several people in the restaurant.

Location, pool.

The price was a lot it should have included a little more like complimentary breakfast.

We got an Accessible Room on the ground floor. It was nice and spacious with comfy beds and good amenities. Location of property is great and nearby paid parking also convenient - with direct access to the adjacent hotel building where the main reception is located. We checked in and proceeded to our building next door - the one surrounding the pool. Everything with regards to entertainment is walking distance and all around the area. >>> [The much talked-about resort fee was fine with us provided you make use of the things it encompasses - which we did. Perhaps it could be part of the rate (?)]

Perhaps the dining possibilities could be a bit more for those not so mobile, but not much of an issue because there's plenty of choices in the area and not many ppl stay in, anyway. I was also a bit disappointed by the stale smell of our room. Then again, it's quite humid everywhere down there in the Keys and perhaps that's about the standard one can get - especially on the ground level, though I must say that at another property in Key Largo (ground floor too, almost on the water), it was just fine.

Room was extremely nice with daily housekeeping if you wanted. Pool was really nice with plenty of lounge chairs and towels. Treats passed out daily to cool u off.

Bloody Mary ordered in the restaurant was horrible. My husband should have sent it back but didn’t so 14.00 for nothing😟 would prefer wall dispenser for shampoo, conditioner etc as the small bottles are hard to squeeze and take up too much room on the very small shower shelf. I am not a coffee drinker and no tea in the room for early morning

The room was great. The spa and pool were close to our room and a wonderful aspect of the hotel. Having restuarants at the hotel was very helpful after arriving from a long trip in. We did not have to travel around and make decisions about where to eat dinner. The location is the best part of this resort. Right on the water. Close to so many of the attractions. The staff was also excellent. Really smooth check in process. Free drinks upon arrival. Helped us store some bags upon check out.

Only one shower hook in the hotel room. We had to hang the second towel from a door knob, which is fine but a bit strange and inconvenient for such an expensive place. They advertised a lot of amenities that are funded by a "resort fee." But some of those things were never available to us, like the snacks at the pool at various hours.

The location is exceptional, perfectly situated for exploring all the nearby attractions in Key West! Everything is conveniently within walking distance, and the service provided by everyone is outstanding. The only aspect I wish could be improved is the guidance on restaurants – unfortunately, two of the resort's restaurants do not offer vegetarian options. It would be wonderful if they could assist in accommodating vegetarians. Nevertheless, the resort offers breathtaking sunset views, making it an ideal destination.

Both restaurants did not offer a good choice of entrees. Salads are not the only thing vegetarians do. Parking per day is pretty high. if we are staying at the resort, parking should be included.

We requested a certain room which was not available, so they hooked us up with a beautiful 2 bedroom suite.. for 2 people !! Felt a little guilty, but got over it real quick. Staff for the most part was friendly ( pool guy needs a little help or lessons in "friendliness") but everything was great.

Unfortunately they were going through "enhancement projects" happen during vacation.. but it didn't effect us too much in the negative way. Missed the sunset deck.. but it will be that much better when it is done.