Staff went above and beyond. They have been amazing accommodating everything we wanted. We have had a lovely stay and the room itself was so comfortable.

The breakfast over the road in The Bold was a shambles. We waited 40 minutes for coffee and I had half my food missing. They said they were bringing the missing food and some brown sauce and it never came to us. However, this was not our hotel directly. I would just say, go somewhere else for breakfast.

stayed at this hotel many times,always a fabulous stay.Luxury all the way.1st class service from all the team,Cila on resption and of course the wonderful Claudia.I must also mention the bar staff in Chloe bar,a lot of new colleagues this visit wonderful young ladies ,Katie being one and sorry forgot the name of one who wore black glasses.This was there 1st job and were only 16.I was very impressed of there excellent customer service they gave us two sisters in our 60s.Chatting and listening to our storys ,so very attentive and charming.A credit to themselves and The Lord Street .Restaurant staff amazing to.Love this hotel if you haven't been pay a visit tou will not be disappointed.

All excellent

Very poor continental breakfast . Only sugar coated cereals and sweet pastries. The only thing I could eat was melon as I am a diabetic. Thomas the waiter purchased a low sugar cereal for my other breakfasts. He was very attentive and helpful My use of other hotel has seen a greater selection. Plain cereals, Croissants, cold meats, cheese. Made B+B seem expensive! In these days of healthy eating and sugar tax I should not have to request a special diet due to my diabetes Very disappointing

I should have been made aware when I booked that a lift didn’t go to the 2nd floor. Very difficult when you have mobility problems Didn’t expect my window view to be of scaffolding. When this has occurred at previous hotels I was always made aware on booking.

The staff were friendly and very helpful. We asked for a quiet room where we would be away from the music and joviality of the Irish bar next door which they not only gave but they upgraded us to a superior room as well. The hotel was very well maintained and clean throughout. The room ( including the ensuite) was very comfortable, immaculate and the furnishings were stylish and everything worked. One of the best hotel rooms we have stayed in for a long while ( better than the Ritz in Piccadilly actually!!!!) The hotel location was excellent.

The fire alarm at midnight which can’t be marked against them and although a false alarm, it proved that the system worked. It would have been better to be able to have breakfast in the hotel rather than at their sister hotel The Bold, across the road. It was raining torrentially on the morning we were there so we did not bother to have breakfast. The Irish sports bar next door seems a bit out of place being next door to the stylish Lord Street Hotel and its glamorous, adjoining sister hotel The Grand. I say this only because a sports bar is meant to be a loud, jovial establishment and the Lord Street and The Grand guest experience is more about peace and tranquility which can’t be achieved if the bar is busy.

The hotel was very hsitoric with a lovely entrance area and welcoming staff. The hotel lokked clean and was very easy to park when we got there. Parking was expensive but this was discounted using the code provided.

The view was aweful, looking onto a a roof and to the back of the building. The blinds wouldn't work and there was very little milk available to make a drink. Never known a hotal not to provide a few biscuits in the room also. The bar staff upstairs at the awards night we attended were quite rude and when a Manager attended, we didn't receive an apology. We were told on arrival that we could charge drinks to our room and this appeared not to be the case when we ordered a bottle of Prosecco. This was quite embarrasing and an apology would have been appropriate. There was not a llift to the second floor adn we had to haul suitcases up the stairs. Apreciate the building was old but an offer of assistance would have ben greatley appreciated.

Very friendly receptionist explained everything we needed to know,the room was spotless, roomy and the bed was really comfortable. The bathroom with electric shower was a good size,and adequate. The location of the hotel was superb plenty of bars and restaurants, we visited the Crete greek restaurant and the Chinese Empires restaurant both were good value and great service at both. The funfair and park are only about 10min walk away. The car park at the rear of the hotel accessed from Lord St ,was payable by phone and easy to do. But a great stay and will come back next time in Southport.

The first morning ,we went for breakfast at 0900hrs, the staff was efficient and helpful however, having got my breakfast had to wait 10min.for toast and bacon. However the next morning, went at 0800hrs and a totally different experience food was fresh and well presented and was a much better start to the day.The front of house chap,Portuguese I think was friendly and helpful. Although we experienced a few minor problems with breakfast, it would stop me from booking here again.

2nd time we have stayed, we got a deluxe king-size room and bed was great. Room was spotless, reception staff on check in was lovely. We paid for breakfast at the bold for the next morning as an extra on check in, it was lovely. Location ideal. No noise issues as our stay was mon & Tues. Shower not very powerful but enough to get a shower. We had a lamp not working and house cleaning brought a bulb straight away, but found that it wasn't the bulb. On our return to the room it was fixed, all staff we met were friendly.

Pillows could be firmer

Staff were all friendly and helpful, punch tarmeys, location

Room wasn’t what I expected, a bit on the small side. Although room had been cleaned, the curtains were stained and blobs of chewed chewing gum under the bedside cabinet edges. No lift in building, we were at the top of the hotel, so bit of a nightmare lugging all your luggage up and down all the stairs. Parking is a daily fee of £8.50 per day that’s with a hotel discount. Breakfast is served at the sister hotel over the road. Breakfast was really nice, service was fantastic

I came here 2 years ago and decided to return for a short break! Love everything about the hotel wonderful staff very professional always at hand when you need something. Manger was very professional and always made sure your stay was perfect ,comfortable, and relaxing we had to go home one day earlier as I had a emergency call at home so cut our journey short

Our bathroom wash basin hot tap was not in working order so the manger sorted out the problem for me and my guest that was absolutely fantastic news

The room was fabulously modern and very clean. Had a little trouble getting shower working.

We had to go across the road to The Bold for breakfast. It was a disaster!!! We went at 8-50Hardley anyone in. Not much choice of cereals. My partner asked for hot water because coffee was too strong. He waited that long he had to go to bar and get his own. Ordered breakfast and it was an hour before we got it. Everyone In There was complaining. One couple got up and left. Very very poor.