Location is unmatched when visiting Universal Resorts as it is an easy (if sweaty) walk to the park entrances - closest of the premium hotels. Fast pass for all the family meant that for us, as a family of 4, it was great value. We ate in the pool bar and 'kitchen' and had great meals every time, so full marks to the team for that. Check in and out were simple and painless. Pool area is great and the kids (16 and 13) loved the overall atmosphere.

The hotel is in dire need of a refurb as the rooms and some public areas were a bit tatty. The men's toilets by the pool always had 1 broken urinal for instance. Food and drink in the hotel is very pricey, even in the shop, however if you have budgeted for this then it shouldn't be a problem. Concierge was not the most helpful to be honest, but Google is easy to find whatever you need these days!

We nearly always choose the hard rock hotel if it’s available. The location is unbeatable and we love the overall vibe of the hotel.At the last min we had to take our dogs, since our sitter became unavailable. The hotel was kind enough to allow our three small dogs instead of 2. We were very happy that they were so nice

The pet room was pretty worn out and smelly. They offered to try to get rid of the smell, but I think it’s just a byproduct of being a pet room. The carpet had some stains and the bed frame was coming apart from the bed. We also rented a cabana one day of our stay and the cushions in the cabana were very stained and dirty. The staff was apologetic but said they were all the same in every cabana. This was very upsetting, as we have never experienced this before. The hotel needs some refurbishment.

Good space, help me with a bed for my child

They didn’t refill the complementary coffee the 2nd night

We stayed on the Rock Royalty level and it did not disappoint. Major shout out to Nan in the Rock Royalty lounge who made the stay extra special. She really went above and beyond to make us and our kids feel special and well taken care of.

Wait times at beachclub were a bit long. We ate dinner there a few times when the kids were tired from a busy day and it seemed to be a bit understaffed. Food was great, so no complaints there. Lighting in the room was a bit low, especially in the area near the wardrobe/closet space.

We booked this hotel for one night mainly to take advantage of the the complementary express passes. When we calculated how much we would pay for our party of 4 express passes it made sense to go for the hotels complimentary express passes, which would save us only $60 but more importantly would give us a room to relax inbetween the rides and our breaks. Orlando’s August sun is terribly hot, anytime from 1pm-3.30pm, we dreaded those hours. So having a cool room to relax in for a few hours was the only way we could manage the long day. For that reason, I’d say it definitely was worth it. The common areas at the hotel and its grounds are of a high standard. We were all very impressed with checkin, the ladies at checkin were efficient and friendly. The themed hallways, hotel ambiance was cool. The islands of adventure should be on everyone’s bucket list. We spent 11 hours total at the park. We took 2 intermittent breaks in our room. Around 11pm, my family and I decided we didn’t want to spend the night at the hotel, we just didn’t feel comfortable. So we checked out and drove back as the airbnb we are staying at was much nicer than the hard rock room. So we checked out and drove back to champions gate.

Our excitement ended once we entered our bedroom. It was such an anti climax. Honestly i wouldn’t even rate it a 3 star. I can’t compare hard rock hotel to four seasons, Evermore, or Hyatt. Most of the room furniture is old, outdated, chipped off leather, rusted metals, soiled and tardy carpets, horrible. We paid $693 for one night, in August, peak period. For a twin room with double beds. I expected a proper 5 star accommodation but was disappointed.

The customer service was superb, really made us feel welcome. The general vibe is wicked, wish I was able to stay for longer. The passes to the parks made the stay a non-brainer. The room was lovely. It was a very nice experience all round and I will definitely try to return sometime.

I was a bit surprised that I have to pay 30 dollars for parking. The resort itself is not cheap. I think I almost would have preferred that loaded into the room price because I felt that committing to paying quite a lot for the room it was a bit short to ask for a parking fee.

Great location particularly if you are visiting the universal theme parks. The fact that they are within walking distance is so convenient. And the unlimited express pass is an awesome perk of staying here. The pool area was great with lots of atmosphere including DJ playing during the day and music always on. Showing kids movies in the evenings at the pool is a nice touch. The room was comfortable and had everything we needed. Would happily stay here again.

The pool was lively and friendly with a great restaurant, the gym was functional and had everything for a good workout, location was close to Universal theme parks, express pass was amazing and why we chose the Hardrock, water taxi was convenient, rock and roll throughout the hotel was appreciated.

Bathrooms are in need of a refurbishment. The bathrooms were not in the five star level and certainly not inline with the amount of money they are charging for the property.

The location of this hotel is amazing for the Universal theme parks. Only a 5 minute walk, or a 5 min complementary water taxi or shuttle bus. All were very good modes of getting to and from the parks. Also when you walk or get the water taxi, you have a much smaller security station to get through, to get into the theme parks, which is a lot nicer and quicker than the main one at the car park/transport hub. The hotel is also lovely. I was with my 10 year old son, so the very nice fancy restaurants were not to his taste, but the takeaway on the lower floor did excellent food that we could take away and eat in our rooms. Lovely starbucks coffee, refreshments and the pizza was really good. We only stayed 1 night, but would like to stay longer next time. And the express passes for the parks are a massive benefit.

This hotel was absoltely fantastic. We arrived super early as we were going to universal that day, they checked us in super fast and gave us our free universal fast passes (included as part of stay) which were so great to have, then as our room wasnt ready stored our luggage for us. They communicated with us through text all day while we were at universal as to when our room would be ready. Universal was just a short walk or boat ride away. The location meant we got to enjoy the whole day at universal and island of adventure and do all the rides within the day as we didnt have time the next day. We had room service that night as we were super tired and even the food was delicious and came super quick! Couldnt have asked for better service.