The staff at reception were very helpful, although I could not get the original twin bed that I requested. ( changed my booking dates ) There should be more twin bed rooms as even couples sometimes dont want to sleep in the same bed ! ha ha .

I also just could not understand why I did not have coffee available in my room. That according to the cleaning lady, I had to choose between coffee or tea and she did not replace these items daily. While non essentials like tissue pack, shower caps were replaced daily. I told reception about the coffee problem and they noted it down on the first day. It was never done by the cleaning lady. She cleaned the room very well though and accommodated my request for an extra blanket.

I didn’t like the fact that they only gifted us with 2 bottles of water on our first day. They should offer bottles daily.. I mean the price they pay versus the price they charge.. that is not nice of them

Excellent location, within 200 metres of the Xativa Metro. Very good bathroom facilities and excellent Aircon ( quiet and controllable ). Good sized and easy to use Safe for valuables, gadgets, Passports. All receptionist had good English.

Fridge wasn’t working and took until our last day to fix - reported it twice to the Reception desk. Likewise one of the bedside lights. I would advise that 4th floor and lower rooms opposite the Lefties department store be avoided, unless you like bright, moving, lights at all times of day and, at lest, most of the night. The net curtains are insufficient and had to close the curtains. Breakfast was good but expensive, 17.50€unless paid in advance at 15€.

The hotel was in a great location with easy access to the tourist area of the city by crossing the road and up to Plaza del Ayuntamiento. For those making excursions around and beyond the city it’s close to the main station and bus routes. The room was a typical, snug city room but was very clean and the bed was wide and comfortable. We had a courtyard view so had a good nights sleep. The breakfast offered something for everyone and the staff worked hard to keep items topped up and the restaurant was attractive with comfortable seating. The reception staff were all polite and helpful with our various enquiries and even chased our booked taxi without asking.

- As the shower is over the bath a hand rail would help those a little less mobile. - the Nespresso machine was close to the kitchen doors and when the restaurant was busy with tour groups caused a problem with long waits and staff accessing the kitchen. Maybe coffee flasks for easy pour coffee might be better at these times?

Comfortable, clean room. Excellent shower and toiletries. The hotel is very well situated and the staff were friendly and helpful. It was very pleasant to sit up on the roof terrace and enjoy a drink in the evening.

Although the breakfast was good, we did feel that the hot food options ( bacon, eggs, beans etc.) weren´t as good as the rest of the selection, maybe because it was busy and they were short-staffed, but the tables were slow to be cleared and the one waitress was extremely busy trying to attend to all the tables etc..

Well located for most places in walking distance in the historical district. and good value for money as most accommodation in Valencia is over priced compared with other European cities. My initial room overlooking an inner courtyard was very dark and made me feel claustrophobic. I asked for a change and was given an alternative room that faced a school playground to the back of the building which was very quiet and comfortable. Room was well insulated against noise. Room also had blackout curtains which allowed one to have a lie in and not be woken up by the sun. Staff were professional and ready to help. Breakfast spread was very good and varied with mixture of cooked and cold dishes.

Dinner at the hotel is not cheap and not as good. I stayed in for dinner because Valencia was packed this week with visitors because of two Public holidays in the same week.

The hotel is wonderful - clean and the location is great. The rooms are spacious and comfortable. Really close to most sightseeings.The staff is really helpful and polite and they clean the rooms and change towels every day. The design of the hotel is really nice and there is a small coffee machine with capsules, which was great.

The glass door of the bathroom and toilet and therefore the lack of privacy. Also the cleaning hour in the early afternoon is a bit uncomfortable.

Dolores at the front desk was a great and super helpful with her recommendations. The room was nice, with a nice view of the street, and everything was very clean.

The phones were not working at all. When you're in Valencia, you will have restaurants that prefer that you book your reservation over the phone Vs online. Another staff member at the front desk (can't recall his name, but had a beard). He didn't seem to acknowledge the situation nor very alert on how to assist us better.

Location, Location Location. Couldn’t ask for a better location. Literally bang in the middle of the action. Shopping , bars, restaurants, coffee shops and restaurants. You could literally shop at one store and drop your shopping off. In the night the bars and restaurants are all within 5/10 minutes from the hotel. When we checked in we had the friendliest receptionist who made our stay wonderful. This isn’t a “marriot” property like you would imagine with any of the amenities and service. It’s got a business hotel feel. But free water in Europe is a great service. Cheers to the team.

Few errors during house keeping.

It was very central The staff were very pleasant and friendly. The rooms were clean towels and bed linen was changed each day

The bathroom facilities were not good , the toilet was on one side the shower was on the other side and the wash hand basin was just inside the door