The hotel crew was really kind and smily. From the the the morning receptionist to the night shift man we have been well received and treated. The room was cleaned everyday.

I wouldn’t say I didn’t like something but I would just add some more colors everywhere cause the atmosphere seemed a bit off. The cleaning staff do a great job but be careful in the morning not to speak to loud while some of us still sleep 😉

Staff was particularly pleasant and helpful ( especially Raffaela). Great breakfast in the adjoining hotel which forms part of the complex. The apartment is only about 300 metres from the pedestrian area so ideal. However hilly and some older people can find it tiring especially going down to the beautiful river. The good news is that taxis are cheap so one could come back (uphill) in a taxi.

We only stayed in the apartment next door to the hotel building so cannot comment about that but the apartment was very roomy and we had a 3 bedroomed apartment with 2 bathrooms, and a good kitchen. It is an oldish but very comfortable apartment.

It was a very pleasurable experience staying at Hotel America. The location is very good and close to the main shopping street but despite that, also quiet. The flat is very roomy indeed with 2 large bedrooms. and one full bathroom plus a toilet and a good washbasin so in fact one and a half bathrooms. There is a large kitchen with a dining area plus a separate dining room. There is no sofa but we did not miss it. Very clean throughout and since it is adjacent to the Hotel, one also has the benefit of 24/7 reception. Very friendly and helpful staff. We also had an excellent buffet breakfast with a wide choice of plenty of hot and cold food. Porto is very hilly and it may not suit people with mobility issues but taxis are easily available and cheap. One small point. The second bedroom lacks a light near the bed, so if you wake up at night this might b a slight problem unless you move the bed towards the electric socket.

Nothing really negatiive about the place at all except the nightlight I mentioned

Room was clean and comfortable. The staff were friendly and helpful. Great location! Easy walk to the main shopping area and attractions.

We were kept awake by the people in the adjoining room, no sound proofing. There were no options for tea/coffee or any refreshments on site other than breakfast.

We loved the facilities! The room was comfortable and clean! New towels everyday and the room was cleaned which was much appreciated. Staff was friendly at the front. Not noisy at all.

Our television in our room wasn’t working — the only con during our stay. As well as, it’s on a hill so be prepared for the walk back.

very nice, clean, quiet and comfortable room with the inner calm view, friendly staff. you can leave the luggage in a free of charge deposit room- what is really comfortable. a little bit boring breakfast, but it is still good enough for a good opinion☺️ the glasses, cups and an electric kettle would be nice to have in a room next time. anyway you can have an evening cup of tea from the reception desk. nice hotel👍

We were very happy with Hotel America. The lovely young man on the front desk was great. Very helpful. The room was so much nicer than I expected. The decorating was so good. As was the breakfast area. Excellent value for money and very close to all the best areas. I would thoroughly recommend Hotel America.

The reception team. Very friendly. The TV with web access.

The hotel is a long hike up Rua da Santa Catarina. A very long way. TIP: get out at Trindade station and go up and then right and then left, rather than walking from Bolhao station (all up!).

Very helpful receptionist. Comfy beds, quiet room. Bargain price for the location and date.

Strange cupboard under the bathroom sink that means you can't sit straight on the loo. Not a major issue, just odd considering it must have been custom made.

Great location, helpful staff and good value for money

Old fashioned system where the room key must be left with reception whenever leaving the hotel, but this was not a big issue