The room was small but really cleverly designed and so it doesn't feel cramped for two people at all. The rain shower was great and the bed is exactly as they promise: King size and extremely comfortable with, as they say, the 'fluffiest pillows in the world'. We slept incredibly well. The view of Boston (we were on the Charles River side) through the full width picture window onto the changing scene really holds your attention. It's beautiful at night. The bed is right up against the window and gives you the feeling that you are floating above the city. Everything in the room from the blinds on the window (which you can change from day to night to blackout) to the TV to the cleaning schedule is controlled from the app on the laptop provided. I am not a particularly tech-orientated person at all, but I really enjoyed using it. The novelty of it was a big part of the enjoyment. The wake-up alarm offered a choice of different sounds (urban, nature etc.) and as I recall various lighting combinations to wake up to. Naturally we experimented with a different one each morning. Storage was well thought out and we had no trouble finding space for our clothes etc. A modern safe is provided. The room was very clean and you can choose to forego housekeeping for a day or two to, well, save the planet. They thoughtfully provided a series of books on a variety of life topics. Breakfast was good. There was an ample buffet with juices, cereals, fruits, cheese, croissants etc as well as hot options including tomatoes, sausage, scrambled egg and hash browns. Coffee (cappuccino, latte, espresso, American) was served to order by a barista. We thought it was a bit expensive at $20 + tax each, so decided to eat breakfast out the second morning. Then we found we paid more for the same or less in a nearby cafe and so took the hotel breakfasts again after that. The atmosphere was very good too with a nice mix of tourists and young professionals.

The hotel isn't cheap but from my research I concluded it was good value for Boston prices, given the distinctively hip ambience and the cutting edge product experience (comfort, tech, unique style). Breakfast tables sometimes needed a clean but the staff are clearly multi-tasking between bar, service, and supporting the automated reception/check in so this is a minor gripe.

Proximity to Fenway Park

Refrigerator was small. Room was a little small. No on-site parking.

The hotel is very new and the lobby lounge area is wonderful. The location is very good just across the T.

The room is very very small. The iPad for room control is not ideal and the lights can’t be turn on or off individually. All on or all off with a dimmer is a terrible design.

Great location right near Hynes T station. Super clean. Will be back.

Room was a little smaller than I'm used to, but that was a very minor issue. No reason to stay in the room anyway with so much else to do.

I loved the aesthetic. “Traditional” American hotels are all the same for the most part, and that’s just gotten very boring. I really liked the Scandinavian European flavor of this one. The view out the window of the Boston skyline and neighborhoods was absolutely perfect. I also very much enjoyed the fact that we were able to completely black out the windows using the blinds instead of they’re still being some kind of little break in the curtains where light would come streaming through. It may be a small thing, but for us it has always been a significant thing. It felt like a very fun and trendy experience compared to the typical hotel experience in the US.

I will admit, the rooms were a bit small and challenging to navigate with two people. Having to climb over one another across the bed if someone has to get up in the middle of the night to use the bathroom was not the best.

I loved the view!! it was amazing! we were at 12 floor with a view of Charles River bridge. The hotel looks good, nice environment, we felt it safe and nice. I travel with my teenage daughter and we both enjoyed staying there. It's around 10 minutes away from Fenway Park and 7 minutes from Charles River bridge (both walking distance). The rooms are very small but they are well organized and had all basic services, so we felt it very comfortable. I think the relationship between the price I paid and the hotel characteristics was very good.

We did not have breakfast there. They offered me the buffet but sounded expensive to me, maybe it was our perception because we usually do not eat a lot. Other than that, the hotel was very nice!

Location, location. I especally liked the area where there is the Berklee college, cafes, Newsbury street, the riverside, which is very pretty, or you can walk to the MFA to see some nice exhibitions. It is a brand new establishment, so it is well equipped. At the check-in you could choose if you would like your room on a lower or higher level, with view of the city, etc, that was great. . I had an amazing view from the bed.

As others mentioned before the hotel has a very modern style. Personally I liked to try it out, but I could not imagine spending a longer time within the room because it is not so friendly with all the modern furniture. Also in terms of funcionality I don't know if it is very suitable for a couple as the space is limited.

I recently stayed at this property and found it to be a mixed experience. While the view from the hotel was excellent, and the integration of technology in the room, like the iPad controls, was impressive, some aspects fell short of expectations. The pricing seems higher compared to other hotels in the area that offer complimentary breakfast at a lower cost. Additionally, a basic amenity like an electric kettle for tea or coffee was missing, which is usually standard in most accommodations. Overall, while the technology and views are standout features, the hotel could improve on providing basic facilities and better value for money.

The pricing seems higher compared to other hotels in the area that offer complimentary breakfast at a lower cost. Additionally, a basic amenity like an electric kettle for tea or coffee was missing, which is usually standard in most accommodations.

The location really was perfect. I was able to walk everywhere I wanted to visit while downtown. An easy walk to the start of the Freedom Trail, the Museum of Fine Arts, Fenway Park, and so much more. It's just across the road from a train station too. The room was modern, compact, and clean. Huge bed. Great view over the city. There's a nice area to just sit or have a drink or breakfast on the 2nd floor. There was always a member of staff at the check-in area in case you needed help with anything. Staff were all really nice. Would have been nice to have been able to make a coffee in my room, but not a deal breaker.

Staying at CitizenM Boston Back Bay was a delightful experience! The hotel is a haven for urban travelers, with a spacious and colorful lobby filled with vibrant colors, decor, and designer accessories that instantly uplift your mood and set the tone for the innovative, cheerful, and welcoming atmosphere. The staff is also very friendly and attentive. If your primary use for the room is just to sleep, CitizenM Boston Back Bay is the perfect place for both short and long-term stays. Our room, though small, was clean and brilliantly designed, maximizing space with cleverly thought-out storage with smart tech control of room features. Our room was facing the Charles River and the view was stunning. It's a blend of convenience and comfort that caters to travelers looking for peace and a good night's rest in a bustling city environment. My 15-year-old daughter loved the room and the hotel so much that she actually wanted to move in! The blend of modern amenities, compactness, and cozy vibes makes it irresistible for both teens and adults alike. It's a hit for anyone seeking a chic city retreat! Its location is unbeatable - just a short walk to shopping and major attractions, making exploring the city a breeze.

Entering CitizenM Boston Back Bay is like embarking on a little adventure. Initially, the entrance might surprise you with its understated, somewhat unremarkable appearance, and the black carpet, admittedly challenging to keep spotless during winter time, doesn't quite capture the hotel's true vibe. However, take the elevator to the first floor reception, and you're transported into a different world. that CitizenM is celebrated for. It's a journey worth every step!