The property is, of course, fabulous and the villa very cosy and comfortable! But the highlight was the extremely attentive hospitality that strove to anticipate and meet guests’ needs, e.g., when we returned after a day out, the attendant handed the room keys to us the moment we got out of the car, so that we wouldn’t have to walk to the reception building to retrieve them. We felt very honoured that the landlady herself greeted us on the first evening and saw us off on our last day with a gift of Shinsen green tea. Thank you for a memorable stay, Takachiho Ryokan Shinsen!

Nil.

Hotel staff are very nice. We felt like very warm welcomed. They offerred great food, comfort room 1st class service, and free ride to bus station in the end.

Not a big deal. If I have to say, it’s probably just a miscommunication. A lady(not local staff, looks like from other country) led me to front desk to choose the yukata for a free trail. Then she told me to go back to my room and someone will come to help me with the dressing. But no one came until I mentioned to another local staff at dinner. They apologized and re-arranged it.

I appreciated the staff offering me help. They kept my luggage before and after my time, so I could explore the town well. I arrived by bus + foot, and they gave me a ride to the bus station on my return. They dressed me in Yukata(summer kimono) and were ready to chauffeur me to an outdoor evening show, but I declined and enjoyed my bath in my backyard. Whereas usual Ryokan serves food in your room, this place has two food serving areas, and they walked me to different rooms for dinner and breakfast. I liked the nice garden views from two different locations.

I had very high expectations for the food. Not that it wasn't delicious. It was beautiful and tasty. They even made me onigiri from leftover breakfast. However, as I paid for single occupancy, I expected to see fabulous food for the amount I paid. It took a few days for me to understand that I didn't pay for special food, but the room and the gorgeous surroundings. (problem of a solo traveler!)

We came to Takachiho to visit the famous gorge and when looking at accommodation, there were little around. Ryokan Shinsen was definitely more on the pricer side, however having stayed the 2 nights, I would be more than keen to stay here again. The facilities and rooms were immaculate. The service was excellent, very attentive. Breakfast and dinner were included in the stay and it's definitely an experience. There is plenty of parking if you're planning on driving and close to tourist attractions.

Loved every aspect of the stay

Away from crowds, with lots of privacy, peace & quiet. A different dining room for each meal was quite a novelty. Can choose to dress down (in the standard yukata) or dress up (in colourful yukata), with help from the lady owner. All the staff are attentive to your needs and note what you request for.

Would be great if there was also a public bath, in addition to the private ones.

Wow did Ryokan Shinsen ever meet and exceed our expectations! Our room was incredible. The cleanliness and attention to detail in the design of the property and gardens are wonderful. The staff treated us like gold. They were especially considerate towards my girlfriends serious gluten allergy at dinner, and also my desire to not eat seafood.

Nothing, really. I missed out on not booking to stay another full day. It would have been nice to simply rest all day, play board games and relax in our private onsen after a hectic travel schedule.

We love it all. It is our best experience stay in Kyushu. It is value for $$. The dinner and breakfast were fantastic. There was an assigned service staff serving us through out our stay. Room are big and clean, wonderful outdoor hot spa bath. we have a great and happy stay.

A very happy staying experience. nothing we didn't like. A true Jap experience that overwarm our expectation.

Hospitality of staff is excellent. We enjoyed the room and the awesome dinner. Juri who received and attended to our stay was very friendly and helpful. We like to commend her service although she speaks limited English.

The Onsen tub was small and we thought it would be nice to have an outdoor onsen attached to the room too. Unfortunately we had a room on Level 1.

Beautiful establishment. The staff were very kind. We arrived late to the hotel but they made sure we were on time for the theater performance down the road. Every detail about the hotel was perfect, from the moment you arrived to the departure. They did not offer a Western style breakfast, which was the only downside of our experience there. It has a very local vibe to it.

The breakfast (only Japanese option).

This place is outstanding. We particularly liked the outside bath. The food is very good and the staff are extremely attentive. The room was very nicely appointed and very quiet. The Ryokan building itself is interesting with lots of separate areas so you feel like you are the only guests.

Nothing - cannot fault this place in any way