Beds were very comfortable. Hotel was quiet and location was great! Staff were friendly and exceptionally helpful. Everything was very clean and the amenities in the room were great. 24/7 coffee and tea in lobby was also a high point.

The cost of the breakfast buffet was much too high - $16.99 per person. It was unfortunate that the pool and hot tub were not available. Tissues should be available in the bed area of the room - not only in the bathroom, as that can be inconvenient. It would also have been nice to be able to close the curtains for privacy.

Stayed in the Pullman Suite and was blown away by how beautiful the room was. We booked this room for the spa tub assuming the hot tub would be busy, and it definitely paid off! The room is very nice and spacious with it’s own fireplace and seating area and the spa tub was absolutely worth the extra cost. The room is right beside the elevator, but sound was not an issue at all, we did not hear the elevator once.

The only suggestion I would have for this room would be to add a TV in the seating area by the fireplace, otherwise you are stuck watching tv from the bed while you are there and cannot watch something while you enjoy the fireplace and nice views from the separate space.

Overall the location was excellent. Along with that staff was very friendly and the room size was really good.

I don't think there was anything in particular that I would say, I didn't like. The only thing that can be improved is the direction towards reception. Normally, when you're driving around the lot, it is a bit difficult to find out where the reception is.

Location is good, but if you end up staying in the room facing rail track, you will have disturbance during night, which is kind of annoying. Also I didn’t like the fact that in standing shower, no soap dish, where do you put soap, shampoo etc. while taking shower? Management can update this for sure. Secondly, guess gets only 2 water bottles only first night stay, after that you have to pay, which is kind of cheap. After paying good amount for the staying, water charge? That is kind of insulting. Be generous.

See above comment

1. Every morning coffee :-) 2. Professional cleaning staff. They are so polite and welcoming 3. Conference Rooms area 4. Four key passes for our room, very convenient

1. One time, one young lady receptionist, cannot answer my question about the "10% off for Columbia Icefield Bus Tour" small plate on the countertop...I felt you guys lost a business :-) Anyway, not a big deal. 2. Room 376, the thick outer window curtain, stick some dust balls, looks uncomfortable...

Room size and beds are perfect. The best thing is they allow pet. Hotel staffs are welcoming and friendly.

The appliances are pretty old. My fruits in the refrigerator got iced even after turning it to the lowest possible position in the regulator. They provide no handwash and toothpaste that I never experienced. We checked in at night and didn't have time to buy a toothpaste.

Nice location and clean hotel. Friendly staff. Nice swimming pool with a great slide. Much fun for kids between 7-17 and above! BTW great views of the Rockies from the hotel, I wish they had balconies to hang out or outdoor restaurant seating options. The best part, you can open room windows for fresh air.

Very expensive for the room type. You can get an Airbnb for a much less price. Breakfast for $11.99 is too expensive for the type of food. We could not eat much. Suggest adding Oatmeal, boiled eggs, cereal, and good vegetarian options like Asian breakfast options. (eg. Indian breakfast, not everyone eats bacon for breakfast) The AC made noise all night and disturbed sleep.

We were upgraded to the Pullman Suite upon arrival. The suite was wonderful to stay in-big with a fireplace and a very nice sitting area away from the main bedroom. We appreciated the TV being in another part of the suite and the fireplace in the living area to enjoy separately.

The furniture has been mis-treated (IMO) over the years with dents, scratches and gouges. In the bathroom, we didn’t see any rubberized mat for the bottom of the jacuzzi or hand rails for easy in/out of the tub.

Friendly & helpful staff , comfortable large rooms & not too far from downtown & the Thursday art/ craft market. Relaxing hot tub & medium sized pool & water slide. Coffee/ tea in reception area which was good. Nice buffet style breakfast ( $17 adults)

Smaller sized toilet - quite low .

The room was available we booked it at the last minute. The receptionist was very friendly and happily changed the room to our desire. The room is clean. We asked extra towers and they were sent to us promptly.

We liked everything here that was why we came back to the same hotel on the way home after visiting Banff and Jasper national parks, though we have no time to enjoy the pools and breakfast.