The sfatts were all great and very helpful. Any concern was addressed right away by the staffs. For example we needed some towels the next evening and it was brought in immediately. I live in the area, this was a treat for my husband who was visiting from Europe. It was easy for us to shovel between the hotel and our home. The hotel is just beautiful period. Very modern. The beds were very comfortable, giving us good nights of sleep and relaxation. We stayed for 2 weeks, we had the opportunity of sleeping in different rooms, as I was not sure what the hotel looked like at booking. I book 1 week, once we came in, we liked it and book the next week, that is how we tried another bed since we changed room. Good place for relaxation, it's quite.

There's nothing I can think of.

The rooms are clean and spacious. The bathroom is big, the bed is also big and comfy. All facilities are in place. The staff is not impolite and somewhat helpful.

Despite the room service being every three days only (which is perfectly fine), my toiletries were not replenished. Given the price per night, it is ridiculous that the guests need to ration the soap or toilet paper. In the otherwise perfect bathroom, they decided to install a cloth shower curtain that has no fixation at the bottom. It bulges out, so that water gets everywhere during showering. Why force people into complicated choreography during showering? Plus, the hotel offers no breakfast, not even a very simple one, which can make life complicated.

Beautiful hotel. Even the fragrance in the lobby was inviting. The staff was extremely friendly and professional. The room was clean, well appointed and had smart technology in use to control the environment. The proximity to food, abd attractions was great. The area is very walkable. I felt safe and really enjoyed my stay. I even joined the hotel members club and my stay

Restaurant and bar options not available. Toilets are too low. They seem lower than standard height. No helper bar near toilet to assist. Also lighting in room was a bit dark.

Comfort of the room, Bluetooth in the bathroom!

Not having breakfast definitely brought the value down for me, especially for the cost. Also, the temperature in the refrigerator was broken and the refrigerator did not get cold. The stay was very comfortable however, front desk was incompetent. Daelvin (mispronounced his name) was no where to be found, there was no assistance from the “staff” waiting in the lounge, and he did not apologize after making my friends wait to check in and assist with a lock out.

Lovely spacious room with 2 double beds which were really comfortable with great pillows. Coffee facilities and fridge welcome addition and nice clean spacious bathroom with good water pressure. Great location for visiting university. Lovely welcoming foyer & well equipped gym.

No breakfast or restaurant facility at the moment. No room service over the 3 days. Limited tea/coffee for stay.

Nice clean rooms and a very nice bathroom. Nice touch on the Bluetooth mirror that was cool

The man who checked us in was a little rude. I booked through booking.com and it didn’t say I needed to be 21 to book a room there and check in so he refused to let me check in even though I told him I wasn’t aware of that policy and then my fiancé checked in but they wouldn’t take my credit card because it was in my name and not his, but he does not own a credit card so we had difficulty being able to check in due to all of this

The rooms are very nice. It smelled really good in the elevators and hallways lobby etc. plenty of parking available. The supply of body wash and shampoo and conditioners in the shower smelled good. I brought my own so I didn’t have to use it but it’s good to know for future trips.

The poor lighting in the room. It’s only one main light by the door. The rest are small lamps. On a good sunny day if you let the curtains up you can get good lighting but if not oh well. No restaurant inside the hotel either.

Cleanliness

I wasn’t aware that I had to pay for parking and one of the staff made me pay for parking at the garage($14) meanwhile it could’ve been added on my bill for $12 and some change. I really don’t like getting a hotel and having to pay for parking extra, it should either be included in the overall stay or made known to the customers and staff should also be aware about how the parking situation works so they don’t make customers feel like they are spending extras especially after budgeting for a trip.

There was always a spot available in the parking lot. Never had to wait too long for the elevators. The room was spacious and clean. The restaurant downstairs was lovely and the food was very good. Even though our room was right in front of the elevators, it wasn't too loud and disruptive. The automatic shades were also very cool and helpful since we were right on the second floor. The location was great since it had plenty of convenience stores and restaurants nearby. Only a half hour from DC and Baltimore.

There wasn't anything we did not like about this hotel. We brought our cat with us on this trip, so we did not want anyone to enter the room to clean it. Therefore, we ran out of shower soap, toilet paper and towels. That was on us though! The staff were very accommodating and wonderful.

Location

I had to go back to the desk 4 times before they got it correct. 1st we were given keys to a room that wasn’t cleaned. It had dirty washcloths and towels on floor and around the bathroom. The bed was a mess. We told the staff he gave us new keys. We went back upstairs and it was double beds we reserved a king. We were told there were no more kings. They were sold out. We got new keys abs they didn’t open the door. Finally we were given a king room after going back and forth. We were tired!