Food was lovely as usual ,just a shame new owners give a food allowance that doesn't cover 3 courses ,used hot tub at pool for the 1 st time

No tablet with pot of tea as before,cheap toilet paper , Afternoon Tea could be improved ,perhaps hot sausage roll or quiche to pad it out a bit ,I am a great fan of Afternoon Tea and had high expectations,and they were not fully met ,jam served in platic tub not quite what id expect from a 4 Star Hotel

Location superb. Breakfast service was excellent, fruit and cereals great. Bar staff friendly. Public rooms are old fashioned but well cared for and immaculate. Bar well stocked and reasonably priced for a hotel. Reception staff and Managers very friendly and helpful. Cleanliness all over, including changing rooms in leisure area is impressive.

Gym in serious need of upgrade. Far too hot and out of order signs have clearly become permanent. In this day and age this isn't acceptable. Bedding not warm enough for Autumn. Sash windows really noisy in the Autumn breeze. God knows what they're like in Winter. The haggis and black pudding at breakfast like saw dust in crumbles. This wad two days in a row so a bit of a concern. Several guests made similar remarks.

We returned to the Cally Palace in Gatehouse of Fleet for a well earned break. This beautiful hotel in it's stunning surroundings is the perfect get away. A lovely, non pretentious hotel where you are made to feel welcome by friendly, non intrusive staff. Set down a long drive through Cally Woods, you can spend hours walking in the immediate vicinity or drive to many local attractions. Kirkcudbright with it's arts and crafts is a must, Galloway Forest, Rockcliffe/ Kippford for walks by the sea etc. The hotel has a swimming pool and small gym which is open from early morning until 9:00pm - brilliant!!! Extremely good value and a place I will continue to return. Love every aspect!!!

There was nothing to dislike. Please note, that a number of reviews describe this hotel as 'tired' and in need of modernization etc - but this is obviously personal preference. I would describe it as traditional and in keeping with it's age. Images of the rooms can be seen on their website prior to booking, so I am at a loss to understand any criticism of style, furnishings and so forth. All images and descriptions on their website are accurate. Very large rooms, piping hot water, beautiful, good quality white bed linen, towels, robes etc. Tea / coffee / hot chocolate / biscuits / TV / hairdryer . . . . Plus magnificent views across the golf course. And all at a very reasonable price!!! NOTHING TO DISLIKE.

Impressive Reception, loved the conservatory for drinks - thanks Stevie. Fantastic grounds, just the weather didnt allow a walk. Room was lovely with balcony and king size bed very comfortable. Managed to use the pool. And the dinner staff (Jane, Janet, Mark & Kimmie) delightful. Enjoyed dinner menu, nice modern twist on the presentation of duck a la orange! Good buffet breakfast. Having coffee on balcony saw pair of gentle little fallow deer. Will stay again, this time for 2 nights to really enjoy the gardens and walks.

Lovely weeks stay, very comfortable beds and the room in general. Unlike other reviewers we found the staff excellent managing to achieve appropriate formality whilst being friendly - they couldn't do enough to help.

The only thing that lets the Cally Palace down was the quality of its catering. Not quite bad enough to send back but mediocre at best, certainly not enough to justify it's high price tag. The best thing on the menu was the cheeseboard - and that doesn't need cooking!

Food was excellent. Breakfast you could have as much as you liked both in cereals etc and hot food. Loved that haggis was available! Nothing was too much trouble to cook whatever however you liked it. Dinner menu set offer for 2 or 3 course had plenty of choice and the food was exceptional and value for money. A further choice menu was also available. Someone really knows how to cook. Accommodation was spacious in our deluxe room. Hot water no problem and hotel warm. Public rooms, bar and conservatory all nicely decorated and inviting.

Nothing. We were surprised the Christmas trees were not already up but we saw them begin to be put up and decorated. 6 sizable trees, certainly needed some decorating. 12ft one in the lounge was quite a statement.

Loved the breakfast, coffee was great. Service was friendly. All the staff I interacted with were very friendly and helpful. I loved sitting in the 2 huge beautiful rooms between the restaurant and the bar, very attractive and grand! I was looking forward to the pool and sauna and was not disappointed. My room was spacious and very warm. A great many walks. I also loved that dogs are well catered for - even though I don't have a dog.

Notes for the Hotel maintenance: The carpet in my room hadn't been hoovered very well. Also the shower in my room was spouting water from places other than the shower head - something to be fixed.

Impressive hotel in great location and spotlessly clean. That said the real positive here is the staff, all of which are extremely hard working, very professional and lovely people to boot. I have read some reviews which complained regarding the food, this now seems to have been taken in hand and all of our meals were of excellent quality. If you do visit Cally Palace you will more than likely meet Rob, a man with a personality as big as a house and another example of the wonderful staff at this hotel.

Nothing

Good welcome on arrival. All the staff we met were cheerful, helpful and friendly. Bed linen was superb, comfy bed, spacious room, number 16 with bay window. Good storage space, 2 arm chairs and two bed side lights. Lots of good sized towels, and bath robes, spacious en suite, with shelf space, powerful walk in shower. Good size indoor swimming pool and sauna.

2 curtains were badly torn. Compromised the elegance of the room. Evening meal was unappetising and very, very expensive. Edible, just. We chose a mushroom dish which looked like pap, and a sweet potato quiche. This dish would be improved with a good mixed salad, and more sweet potato in the flan. Sticky toffee pudding was fine.

We have stayed a few times over the years and it always feels very comfortable. The public rooms are grand but you can take off your shoes and relax. Bar staff are very attentive. The bedrooms in the forest wing are well appointed although a little tired around the edges. The indoor swimming pool is good and access is easy. Staff are kind and helpful, many have worked in the Cally Palace for a number of years.

Breakfast buffet was not well managed. There was no one keeping an eye on restocking the buffet. Poached eggs, which are made to order, were very disappointing. Despite this the breakfast is good. Room servicing. The housekeeping staff are very nice and good at their job but you have to request for your room to be serviced before 10am and even then on a couple of days I had to chase them in the afternoon as room wasn’t cleaned. For me part of going away is someone else making my bed.