Super close to Victoria station, everything as I was expected! Good breakfast - everyone will find something for themself. Polite staff.

You didn't need to hand security deposit, but they asked for card details if something will happen. I am not thinking that hotel's staff would use my card details in a wrong way, but I don't know how they store those details, that sound not secure and just for my safety I could change my credit card.

I like the friendliness of the staff and how they greeted us upon arrival. The hotel doesn't have a lift and the stairs are narrow but a staff can help you up with your luggage. The rooms are small but very clean, you get complimentary coffee and tea and some biscuits, too. Easy check in and check out. You can also have your luggage stored with them after check out. The breakfast room was small that it could not accommodate all guests between 8 and 9 am. I would suggest that they make a schedule of times for breakfast. Like a number of guests for 7-8 am then another number of guests for the 8-9am and so on.

At breakfast waiting for a table. And with a group of 5, you can't have a table sitting altogether.

This was my second time staying here. The location from Gatwick airport and the Gatwick Express was perfect. Great transport hub. Right on the District/Circle and Victoria underground lines and lots of buses (13, 390, etc). Plenty of eats in the new buildings as well as restaurants around the hotel. The hotel is on a beautiful and safe block in Belgravia. Traditional old house so lots of steps to get to your room. Rooms tend to be small, but who is sitting in their room in London??? Clean, comfortable, and the staff is super friendly and accommodating. My husband needed an outlet for his CPAP and they changed our room to one that had an outlet next to the bed. Higher floors are better and our room (14) was facing the back so very quiet. Breakfast is more than adequate: lots of breads, yogurt, cheese, fruit, charcuterie, eggs, and a coffee maker that makes cappuccinos and espressos. They will gladly hold your luggage if you have a late flight. Gladly stay a 3rd time next time in London.

Nothing really! Rooms are small but again, you'll be out most of the day!

Our room was small but i was expecting it anyway. It's London. We only stayed for 3nits so it was bearable. It was a 15min walk to the train station and also a 5min walk to Victoria station where you can take airport bus. From the hotel, my husband and I were able to go to tourist spot by foot. Our reservation came with breakfast which I enjoyed. Hotel staff were friendly and accomodating.

The bathroom didnt have hanger or hooks to hang our towel. Not much space to put our toiletries. Few bars and restaurants close to the hotel. By 9, everything was closed and the area was so quiet but safe. Should I come back to visit London again in the future, I will most likely to stay somewhere in the West End or Chinatown where the actions and food are. Just my personal preference.

Friendly staff at front desk has made our stay comfortable and welcoming. The spread in continental breakfast is oaky, but at least fresh fruits are provided which we appreciate. Location is great as it is near Victoria tube station (about 5 - 10min walk) and Victoria coach station is just round the corner. Many good restaurants are located in the vicinity. There is a cafe right next door and a pub opposite the street. And we have tried a great Italian restaurant down the street called Sicily (a good recommendation from the reception staff!).

We checked into a double room but the room was very small and the bed was uncomfortable. However, the friendly staff, Sarah, went out of her way to arrange for us to change to a good-size twin room and it was great. No lift so if you are on level 4, then there are many flights of stairs to negotiate. Again, the staff made the difference as they were very helpful and brought up our luggage with a smile. Great hospitality! The room is a bit dated with the air-conditioning units not quite functioning properly (but we resolved it ourselves).

This hotel is in a perfect location if you're travelling to, or from, Victoria Coach Station, being a short, level walk from the terminus. We were greeted warmly at reception, and shown to our room in the adjoining building. We appreciated the good sized shower area and quality toiletries. We also appreciated that a continental breakfast was included. The besd was comfortable and the whole place was clean.

For us, the bedroom was very small. The best was a standard 4'6" double, which my 6'7" husband and I found on the small side. There was also limited space around the room for luggage - but it was OK just for the one night. We were told that there are bigger rooms with larger beds if needed.

The front desk staff was very helpful especially Cuneyt and his assistance, sorry I can not remember his name. Breakfast was good, location is good. Cuneyt arranged our transfers from airport to hotel and return. The drivers were on time and courteous. Some rooms are ready, so we were able to have early ly check in. This helps a lot, considering we have 11 hrs flight from Chicago

Rooms are dated, we were not able to reserve our dinner, it was full. Elevators slow and space is small. Van drivers does not speak English, it can be a plus when they can speka English

Perfect location which is in the heart of the city walking distance to Buckingham Palace, Westminster Cathedral & Victoria Station. Great continental breakfast. Staff are very nice and accomodating esp with my last minute request change of room for my parents. Reasonable for the amount charge per night. I recommend it to people who wants to stay in the city.

Knowing the age of the building, there's no lift/elevator. The room we stayed for 3 people is very small and the washroom has a wierd shower head, its straight and not curved and when it mounted it does not wash hair and body properly.The people tried very hard to keep the building clean and tidy but it does show the age and bones of the building.

The location of the hotel relative to major transportation points, as well as being within walking distance of many sights and experiences was very important, and it met those needs for us. Our room was clean and well-appointed, easily accessible, and suited our needs. Our expectations were adequately set, we knew the rooms were going to be a little smaller than more "American" hotels, but we didn't plan on living in our room, it's LONDON after all! I would compare them to a cruise-ship cabin, which suited us just fine for this trip.

Be careful with the shower - the drain doesn't take the water away as fast as the shower is capable of putting out. It wasn't a problem once we figured out how to adjust. But that was nothing more than a minor inconvenience.

The beds were really confortable. The room seemed recently renovated, providing a stylish and inviting look. Varied and good quality breakfast.

The staff was lovely but looked stressed or overwhelmed. The breakfast area gets really busy after certain time. We were told about this by the staff, so we found a table straight away, but there were people queuing at reception right next to our table, and felt that we needed to leave soon to give our table to someone else. It's hard to fix as the space is limited, maybe they could fit a few more tables.