The deluxe twin room was beautifully appointed with plenty of space to move around and a good wardrobe space. There were lots of drawers as well which was a great bonus. The housekeeping service was very efficient and friendly as were all the staff in the hotel. The location of the hotel is fantastically placed for shopping and is directly opposite the train station exit and entrance for the airport express and easy access to the main station from the hotel itself. We did not eat at the hotel as we we particularly enjoyed the Est Mare bar every evening where, although a smoking and cigar bar, the atmosphere was great and the bar food was very good. I hope to try the afternoon tea in the lobby "Scenery" next time we stay which we hope to do soon. There is a lot to explore in this lovely hotel.

nothing.

The hotel is beautiful in an art deco style. The deluxe twin rooms are comfortable, spacious with luxurious bathrooms. The bathrooms have a bath and separate shower. We did not eat meals at the hotel except for the lovely Este Mare Bar where we had delicious fish and chips and the The Scenery bar and restaurant where we had light snacks with coffee and beer. Both places are excellent with impeccable service. The lobby staff and housekeeping are equally charming and efficient. . Every time we stay here we find out something new about the location eg there is a Starbucks with outdoor roof terrace, a convenience store, pharmacy and escalator straight to Uniqlo all with easy access from the lobby area of the hotel!

I cannot find anything that I did not like about the hotel. The location is fantastic for the Train station, shinkansen and local underground stations. The area around the hotel and the JR Towers is of course very busy but the hotel is a convenient oasis in the vibrant heart of Nagoya.

Location is strategic as it is situated right above Nagoya central train station. Pillow provided is comfortable and there was even iPad provided in the room for use. Room is spacious enough for myself and my 9yo son. They also provide children toiletries.

The breakfast spread is the same everyday. No change in variety at all. We stayed at this hotel for 8D7N. After the third day, I got sick of the same breakfast spread. Suggest that they change some breakfast items everyday and have new variety daily.

Good location. Clean room and friendly staff. However, the gym/swimming pool staff need more training in English or other foreign languages. They were unable to explain the policy, especially that the charge per person per day is from 12 pm to the next day at 12 pm, rather than the usual 24-hour period. I spent over ¥10,000 Japanese yen at 9 am with my daughters and son. After we finished, I was told that the payment was only valid until 12 pm the same day. If I had been informed beforehand, I would have brought them in the afternoon. None of the staff at the lobby or swimming pool reception mentioned this policy when I asked about the facility services.

Swimming pool

Spacious, comfortable and well maintained room, very helpful staff, and excellent, excellent location made it a top option for anyone visiting Nagoya. Restaurants, Takashimaya Department store, Uniqlo, Tokyo Hands, Bic Camera, Nagoya station, were all just an elevator or escalator ride away from the hotel lobby on 15th floor. The surrounding area of the station are high end shopping malls with plenty of food options and were all connected by underground passage.

the hotel was a bit busy with a lot of people coming in and out of the Nagoya station complex. However the complex and the hotel had the most number of elevators/escalators I have ever seen made moving around the buildings quite easy.

It is the same as any Marriott hotel Very clean, with bath tub, but what sets this apart is the staff. They were so courteous and polite,provided umbrellas when it rains, refuses tip (common in japan bit still surprising for a western chain hotel) the manager is always there to answer our questions and was very helpful and kind. The hotel is connected to the main Nagoya station and a lot of restaurants. you can easily walk around the subway and look for shops (which are many) with easy access back to the hotel. But the staff here was one of the best in my experience (and i have traveled and stayed in a lot of hotels)

during my stay i think they were overbooked and a lot of people were there so the check in was delayed but was expected and can happen in any hotel. otherwise everything was great.

It is a lovely hotel, ideally situated above Nagoya Station—large rooms with multiple elevators to the rooms. Housekeeping was top-notch. The front desk and guest relations were polite and helpful. The view, especially at night, was spectacular! I had a room on the 45th floor and felt like I was in the tallest building, looking down on Nagoya.

I wish there were not two sets of elevators to get from the train station to your hotel room. I also wish there were more than three elevators to the 15th floor, where you had to catch another elevator a short walk away. I wish the taxi service on the second floor were more efficient. Because of the wait, I went to the first floor and caught a taxi in front of the station.

Everything was well thought out in the room. I can already tell that the hotel values feedback and took action to make the guest feel comfortable. There were many little details that they paid attention to in the hotel room. From hairdyer to the glass door in the toilet. It makes the guest felt well taken care of. The star of this stay is the breakfast. If you are staying in this hotel, do yourself a favour and book the breakfast. The breakfast selections were generous and the varieties of the dishes didn't bore us for the 3 days we were in the hotel.

The lift gets a bit crowded at times.

The hotel itself is very nice, the amenities are great as well. I only stayed one night but Nagoya seems like a great place to take a personal trip. The location is perfect since the hotel is at Nagoya station itself, you don't even have to go out.

It was not very easy to go out of the hotel since you need to transfer to another elevator to go to the ground floor level. I tried buying at a conbini at the ground level and I couldn't get back up since the elevatos on the ground floor did not go up from 7am to 10am.

The room is spacious and in Japan, should be considered very large. It is a convention hotel, hence many guests and very good facilities.The breakfast buffet is excellent, freshly prepared food stations and a large variety of food. The hotel is situated in the same building complex as the central train station and is very convenient in travelling to outside areas such as to Magome, the Nakasendo trail. The hotel itself is starting from the 15 th floor upwards in a twin block building complex. Our room has a wonderful view of the city. The 12 and 13 floors are all kinds of restaurants. Shopping malls and department stores are either downstairs or reachable through underground paths. One literally need not go out of the building. The main road outside is already lined with brand shops. Staff are all very helpful and speak good English.

The hotel has a well equipped gym and yoga room with free entry for guests. A swimming pool and sauna are also available nevertheless entry with a fee. I feel that a hotel of this class should not be charging a fee for use of its facilities.