Excellent value for money and we enjoyed our stay here. The hotel is very clean, and our room felt enormous (especially after getting used to small Tokyo standards). Location is convenient - one subway stop away from Kyoto station and many bus routes nearby. This is in a slightly quieter part of town but still just a 10-15 min walk away from the downtown/shopping area. They provided drink tickets for the downstairs bar every night, which was a nice bonus. We did not buy breakfast with the room - there are plenty of convenience stores nearby, as well as a Komeda’s coffee (which provides a small free breakfast with purchase of a beverage) just down the street. Others have complained about availability of laundry machines but this was not an issue for us. I also appreciated that there was an option to pay for laundry with Suica card!

I was a little disappointed that the bath/sauna facilities were only open in the morning and evening. As we were staying in the middle of July, there were a few days that we only went out in the morning and evening, and rested inside the hotel in the afternoon during peak heat hours. It would have been nice to have those facilities available in the afternoon.

Very modern design leaves nothing out. From the moment of check in, you know you are in good hands. The rooms are well appointed and nightly complimentary drink at the DJ bar is a nice touch. The property boasts both a steam sauna and different hot bath spa alternating days for men and women.

For some reason, check in is at 5 pm, but not to worry, you can drop off the bags and spend the day touring. The upside of this is that check out is also rather late at 2 pm

Very well placed , super modern and very comfortable

You guys need to do something with employees level of English. If you are an hotel and most of your host are from abroad please you need to have employees that speak English properly. Also the fact of uploading all of the family members passports just to lie the check in doesn’t make sense. We are a family of 5 , I understand my wife and I to upload the passport but why the hell my 5,9 or 10 years old kids need to upload and complete that process. They are minors

The staff at reception were very welcoming and helpful, which is not always the case in large hotels in Japan. You can choose from pancakes, English breakfast or sandwiches for breakfast with some other options from buffet, which was tasty and plentiful. The spa facility was nice, clean, not overcrowded and tattoo friendly!

There was a metro and a bus station nearby, but it was not so easy to get to the city center. So we always preferred to walk about 20 minutes rather than go by underground with a change, which would take the same time. In the evening there is bad traffic in the downtown town, so a bus would not save any time either.

The location is good for sightseeing and walking around the hotel easily. Rooms are spacious and so comfortable for sleeping. The staff were really helpful during check-in and helped us to send our luggage to the next hotel. we are a big family who came here with 18 people we requested a room to connect or close together the hotel are provide that the best.

Really nice location 7 min to GOJO and 15 min to Shijo. Really good sound insulation so you barely hear people’s noise from their room/ corridor. Also quite clean.

Stupid design of having the basin out of the bath room. Every time anyone in the family uses the toilet at night, everyone in the room would be disturbed cos you can hear so clearly of them washing their hands right next to the beds🙂🙂🙂. Like why stop at the basin? Why don’t we install the toilet next to our beds as well so it’d be a real prison cell? In the end we had to make everyone wash their hands using the shower head in the end so we could sleep…

- Staff were lovely and were super helpful when my boyfriend wanted to organise a surprise birthday cake for me. They even gave me a small birthday present on check out which was very nice. - Room was spacious, beds were very comfy, bathroom was lovely and stylish with good water pressure. - Loved the happy hour and DJ initiative in the evening. - Spa and breakfast were also nice. We loved the provided PJs for use to and from the spa (note: men and women have access to the facilities on alternate days). - Location was good, walking distance to metro, close to the bullet train station and Ubers easily able to locate hotel.

Note: the hotel use an outside agency to handle lost property, which charge *A LOT* of money to ship anything to your home country, if you don't accept the high price, they incinerate your items, so triple check you've got everything before you leave so you don't end up in the situation we did.

The room was spacious and modern. We also loved that the TV had regularly updated status reports of the capacity of the communal bath and saunas downstairs so we wouldn't have to go down and be turned away. the view wasn't much to look at, but the room was quiet and we had a restful stay. I also liked that there were store to grab a quick bite nearby and it was right on the subway line too. we didn't have the breakfast, but had a nice cocktail in the evening when we got back from our day of exploring. The bar was chic and spacious and the service was kind and thoughtful.

It wasn't great to check in at 5 pm -- that's much much later than most hotels I've stayed at... we just arrived in the afternoon and were hoping to rest a bit before walking around. It was handy that they had self-service closet to lockup our suitcases. this is a great idea and one that I hope to see in more hotels. The face recognition key thing was an interesting gimmick, but ultimately not very practical if it meant having to remove my glasses and mask every time I wanted to get into the room AND have to try several times to get it to work. i ended up using my key card instead most of the time.

The family suite is exactly as pictured and is perfect for a family of four! The beds were super comfy. The location and vibe is great.

The checkin experience is rather clunky and impersonal. It reminded me of a self serve supermarket. The laundry service is ridiculous and a waste of time. The machine doesn't dry your clothes as although the TV in your room display the status, it doesn't tell you how many are lining up before you and if the prevpwrson has collected their clothes. Sequence are trying to show transparency but the system needs a rethink. perhaps a booking system would work better.

The hotel was in a good location with walking distance of the shopping area and the Gion district. There were several grocery stores and a subway station near the hotel. The room was modern, spotlessly clean and a good size. The onsen with modern twist of the downstairs was a soothing and comfortable addition to the stay. The service was friendly and helpful. We didn't try the breakfast, but the hotel's restaurant offered delicious food, although it was a bit pricey. The hotel offered one free drink every day to its guests.

The hotel was located along a busy road and because of this, the room on the road side was quite noisy at times.