Modern ‘boutique’ hotel in a great location just off Times Square. Spacious room (for New York). Very pleasant and helpful staff. Would definitely stay here again

Even on floor 15 could hear noise at night from Times Square but not too intrusive. Breakfast choice a little limited over the week but still acceptable.

This hotel has everything you might need as a first-timer in New York. It has spacious and cozy rooms, equipped with everything you need and more, such as an empty fridge for your drinks and food, a good hair dryer, clothes iron, and even a sleeping machine with white noise or animal sounds if you need a bit of help to fall asleep. Knowing that I have an iron and an ironing board in the room really helped me relax while packing for my trip. We also had a big umbrella in the closet, as well as super comfy bathrobes and slippers. The view from our room was stunning, and there wasn't much noise, just an occasional siren which was muffled and didn't bother us while we relaxed or slept. We also couldn't hear any of the neighbors! They also provided us with a free Nespresso machine, tea, and coffee pods. The staff was super polite and helpful; they really offered help and went out of their way to let us know we could ask for everything we might need. Such an atmosphere really helped us relax! From the reception, doormen, bartenders, cleaners, and waiters at the bar - everyone was super nice. The location is one of the best in town - you have Times Square and metro stations just a couple minutes away, a 24h open CVS, Whole Foods, Joe's Pizza, Broadway theaters, Bryant Park, and so much more just a couple of steps away from the hotel. The public Library, Summit One Vanderbilt, and Grand Central Station are also very easy and close to walk to. We appreciated the happy hour with a free Aperol spritz every day from 4-6 PM, and it was super refreshing after our busy day of exploring. We also had the opportunity to dine at the AperiBar, and needless to say, the food was fantastic. We had oysters, a pizza, and a steak; everything was heavenly. Their cocktails are also fabulous. We'd absolutely recommend LUMA to everyone who is coming to NY for the first time and wants to have a perfect, smooth base for exploring.

Nothing - everything was great.

Great hotel in a central location, so easy to get around. Staff were super welcoming and friendly and always had time for a chat. The restaurant is small but food and atmosphere is very good and the staff really nice, always book your table. The room was clean, air conditioning was nice and needed as 85 outside when we were staying! The only problem was the bar was always very busy especially during happy hours in the evening when it seemed a lot of non residents decided to partake, so no space to sit and enjoy it. Otherwise a good choice for central NY.

Happy hour was dominated by walk ins from street so guests not able to enjoy.

Fantastic boutique hotel , close to Time Square. Great vibe , rooms very comfortable, bar and restaurant excellent. Biggest asset is the staff who were all so welcoming and helpful Big shout out to Iris , Front Desk Service manager , who was particularly helpful when we had an issue with air conditioning and moved us to another room straightaway Thanks 🙏

nothing

Hotel room was not big but it is New York, but it held three of us and it worked ok. They have thought of a few space saving designs which helped. Lots of usb plugs in the room for charging including beside the bed. The shower was fab. Room has a big golf umbrella in the wardrobe to borrow which we needed and was a great wee touch Reception staff were always helpful and friendly. A few steps away from times square in one direction and byrant park in the other. Very central and we were able to walk everywhere we wanted to go so very central.

If you need to use the lift you may have to wait as only two but we just used the stairs.

The staff is truly exceptional and helpful handling our group's needs and making recommendations. We were a family of 7 with half visiting NYC for the first time from out of state and stayed for two nights, so the rooms with double queen beds were a must and easy for sharing with family; It was rainy during our stay so the staff's help with umbrellas and grabbing taxis for our group was appreciated and made our starts less stressful. So were last minute reservations for dinner at the hotel our last night. We were too tired to go anywhere else after exploring central park and 6-hrs at the museum of Natural History (and too late for reservations ) and the meal we had at the hotel was one of our favorites all week (we had antipasti, pulpo, pastas, pizzas and Italian wines oh and the gelato dessert (starts with a Z) was the group's favorite with saffron-honey and biscotti crumbles). We walked from Grand Central with our carry-on's upon our arrival (easy for active group) but because of the rain, we taxi'd when we left. The location is on the edge of Bryant Park which has public tables and seating so we grabbed bagels from Zucker's Bagels (steps from hotel and across from Bryant park) one morning and enjoyed breakfast in the park. Also a Whole Foods is conveniently across the street.

We liked everything but it was weird that the "urban view" was of the interior brick courtyard (nothing but brick, not pretty) - however, this ended up being a plus in the evenings for sound - no-one heard sirens and slept peacefully which is rare

Great location, very near of Times Square, 5th Av and Broadway, but quiet. Beside Bryant Park, which is a very nice place in Summer.

The air condition in the breakfast was too cold, as so, we have to have a coat. The daily coffee replacement in the room failed many times, it was necessary to ask. Once we arrived at the room at the end of the day and found that the toilet had paper and was with the lids open, seeming like it had been used. We were informed that it would have been maintenance trying to repair the autocholism (which we did not detect being damaged) and that don't called the housekeeper. The breakfast was good but without many variety. One day scramble eggs and the next one fritata. Lobby should have mores chairs.

Beds were really comfortable. Having two king beds in the same room made it a perfect fit for our family. The room was quiet and very comfortable. Shower was great with excellent water pressure. Very close to tons of restaurants and theaters. You can walk one way and be right in the middle of Times Square or the other direction and walk through Bryant Park. We loved it!

My only observances here are very minor. The entryway area to the elevators is very narrow - felt a little small when multiple people were gathering. The body wash had a very strong scent - they may have had unscented options. I didn't ask.

The location was perfect! Very nice area + the bonus is Bryant park. Last time in NY I stayed right at Times Square, but Luma's location I like way better. It's still close to Times Square, but to have a Park nearby for breakfasts and morning walks and to stay at a bit quieter place I liked more. Luma hotel has a nice bar and restaurant. The room was also clean and spacious enough with very comfortable beds and pillows.

I wish we had a carpet floor in the room. I like to walk on the soft floor, so when you wear the slippers they don't make a noise when the floor is sticky as there was something plastic on the floor some sort of linoleum. Also, the towels, almost all of them, had some dark spots on them. They seemed clean but with unremovable stains. The next day after our arrival the room was cleaned and we got the stain free towels. One last point is that there's no water in the room, if you need one you can pay $7 for a bottle at the reception. That's a first time I've ever experienced not to have a complimentary water.

What a lovely hotel, the rooms are well equipped, a huge comfy bed (in uk standards), towels changed daily if needed, nespresso machine, laundry service (if needed). The staff are so friendly and couldn't do enough for you! The location was perfect just a 5 minute walk to times square, despite it being so close the hotel was so quiet. Bryant park is literally next door where there are a number of cafes/eateries. A health food shop on the corner where you can get pastries, upstairs there is a buffet style salad/hot food bar to take away.

The only issue was the security deposit on arrival which I wasn't expecting or budgeted for. Maybe suggest the hotel to note this on their listing on booking.com? Despite this I would not hesitate to come back and stay again! Thank you luma for a wonderful stay!