Clean, modern, aesthetically appealing, young, hip, the place to be in Tokyo, really nice young employees who went out of their way to make me feel special. When I arrived they welcomed me personally and fried my suitcases from the rain. The house cleaning was impeccable. I’ve never seen a more perfectly made bed. The design was simple. The lounge has the best vibe for working on your laptop with an oatmilk vanilla latte from the bar.

Spacious rooms are rare in Japan, so I wasn’t too surprised, but I did find it unusual that the room had no cupboards or drawers. I was traveling solo, and even then, it felt tight to fit both myself and my large luggage comfortably – it would be challenging with two people and their bags! When I mentioned it to the front desk, they were very understanding and explained that space is indeed a premium in Tokyo. I adapted by keeping my clothes in my suitcase and laying out what I needed on the floor. It worked out fine, and ultimately, that’s part of the experience here in Japan!

This is a wonderful hotel, convenienty located in Shibuya area. It is a Japanese style hotel, so the rooms are smaller than in the US or big chain hotels, but have a lot of comfort and charm. The staff at the hotel is extremely helpful and treats every guest like they were the only guest at the hotel. There is not line for check in. You are welcomed by the staff who will have you sit with a drink while they take care of the check-in procedure and they will escort you to your room. The hotel has a very trendy bar (many local young Japanese people hang out there during the day with their laptop and coffee/tea), two nice restaurants (one Western and one Japanese) and a shop with really cool merchandise. We absolutely loved the breakfast, Western style but with some Japanese flair (the soy yogurt was amazing), as well as the eggs and avocado toast. Good coffee too. We did not eat at the restaurant, but judging from the breakfast, I think it would be really good. High quality ingredients. They mini bar is stocked with nice organic juices, local beer and very nice and healthy snacks. I bought a bunch of their bars at their shop since they were so yummy. Water in the room is free. We had a great time, although the bed was a bit short for my husband who is tall, we did not mind. I'd rather stay in something local than a big American chain hotel.

- Exceptional friendly staff! The best. Felt very welcome - Atmosphere - Location - free bike rental

- the ‚Set breakfast‘ deal did not work for me. Too much a mix of different things, nothing done perfectly. Also would have preferred to experience Japanese breakfast culture over Western - gym or yoga room would have been great - can get a bit pricey for what it is - the standard double rooms are ultra small with no wardrobe…just be aware of this. For one person no problem…

Location is excellent. Very cool area and the hotel is close to the action. Still very quiet in the rooms. Great vibe in the lobby with the sharing tables. Bar was great and staff are super friendly.

Our room was extremely small which was a shock after staying at the Cerulean Towers. We did not have a wardrobe at all which was very difficult for 2 girls with big suitcases. I don't think this was mentioned in the description of the room. The standard room would be better suited to 1 person or a couple with backpacks only. I would stay at this hotel again but pay for a bigger room.

This property has a very cool vibe both in terms of the rooms, and the facilities including the restaurant cafe and bar. The staff were incredibly helpful before, and during our stay. They assisted us with dinner reservations and recommendations in the weeks leading up to our stay and luggage shipment to our next destination so we did not have to drag our suitcases on the bullet train. I typically skip breakfast but the breakfast was so beautiful I had to give it a try. Breakfast can be enjoyed in the restaurant or sent up to your room. Staff were eager to please and happy to assist with anything asked of them. The area near the hotel is lively but the hotel itself is on a quieter street. The rooms were small but very stylish. the shower was lovely. We would highly highly recommend the Trunk Hotel to anyone planning on visiting Tokyo.

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Location is great to explore Omotesando area. Plenty of cool retail shops, cafes, restaurants and malls around. Retail store with their own merchandise (miniature sake bottles, reed diffusers, umbrellas etc), coffee was not too bad! Trunk bar serves pretty kickass cocktails! Front desk and bell staff all very friendly and helpful.

Proximity from Shibuya train station (a bit of a trek!) The hotel lobby can get really crowded during the weekends (multiple weddings). Hotel lobby is open to public (for drinks, cocktails, Wi-Fi, meet-ups) - really busy throughout the day. Entry level rooms are quite small - opt for bigger room if you are travelling with a lot luggage!

Breakfast was amazing, LocAtion excellent and staff attentive.

Should have been forewarned about all the events that was happening when I stayed the day and could have booked a few to enjoy.

Loved the design and location and buzzy atmosphere - in the heart of Shibuya / Cat Street. Great shopping and restaurants within walking distance. Thoughtful room details included pajamas, turn down service, fresh flowers changed daily, and sleep spray

No explanation of amenities and restaurants provided upon check in

Great ambiance and lighting. Very similar to an Ace Hotel, this was very fashionable and had great music and ambiance. Many people were working from their laptops from the hotel lobby and would be a great spot to meet someone for a drink. The restaurant was also very nice and had lots of vegan/vegetarian options. Close to shopping on Cat street and a 5-10 minute walk to Shibuya station.

I thought the value was better at other hotels we stayed at, as the room was pretty small. The attention to detail and decor is unparalleled, though, with custom art on the walls, which was pretty incredible.

Great location within walking distance of Shibuya Station, Meiji Jingu and Omotesando. The staff were phenomenally helpful and really nice, especially Amber, who made and changed reservations for us with enthusiasm! The free breakfast was completely out of this world. It was extremely clean and very well staffed. The shower was the best ever - tons of water pressure and a very convenient hand held spray head option. Even though we are in our sixties and seventies, while the other guests and staff were all much younger, they treated us incredibly well - they were very kind and welcoming.

The room was small for the price. The bed was pushed against the wall on one side, making it inconvenient for that person to get in and out. Not much room for suitcases, no closet, only one chair. I would pay more for the next larger room next time.