The apartment is spacious and clean. The staff we met at the reception and breakfast room are all friendly and very accommodating. The breakfast finished at 10am but as we have a baby with us we came down close to 10am everyday and they let us have breakfast in peace and didn't rush us out. I'm really impressed The location is great close to train station and about 15minutes walk to Romerberg

Stay on level 6 quite noisy if open the window even at night time as the building is close to the main road. We sleep okay though

spacious, comfortable, clean apartment with adequate supplies. Large bathroom, comfortable pull out couch bed and main bed, Friendly, helpful staff, We felt safe and took advantage of parking garage for an extra fee

our apartment faced the street and it was very noisy with windows open.

We had such a good experience that. The size of the room, the view, the way that they thought about every detail like the bathtub for the baby, was really nice. I highly recommend this flat.

Modern, had everything we needed, comfortable bed, excellent location, beautiful view!

Front desk should have told us where to find instructions about the heating and cooling system. We finally found a card with instructions but it was not easy to follow. No phone in the room to call the front desk. We were on 9th floor and couldn't get the elevator to come up to leave. Husband had to go down 9 flights of stairs to the front desk to have them figure out how to get the elevator to the 9th floor. Frustrating. Staff wasn't much help finding points of interest or dining.

We booked 2 rooms for a group of 6. The place is very clean. Kitchen facilities very well equipped. Location very good in a very clean neighbourhood. The river nearby is a great view and very near tourist attractions. The small cafe within offers a decent and cosy breakfast. The sound proof window is awesome as although we are next to a street, it is literally sound proof. There is a convenience store nearby. We also love the super friendly staff and the speed of reply.

The bed is small. In our room of 3 - they opened up a sofa bed for 2 and the proper bed is like super single bed. The pillows could have been better. Have never slept in such a flimsy cotton passed of as pillows. My children's room in another floor smell of cigarettes. And later some smoke smell.. we had to use our own air purifier to clear the smell.

I had a wonderful stay at the Flag! The room was spacious, clean, and very comfortable, with a cozy bed that made it easy to relax after the long days. The location was perfect—right in the heart of the city, close to major attractions and within walking distance of restaurants and shops.

The breakfast was disappointing, especially considering the 19€ per person we were charged. The buffet had very limited options, and the quality of the food didn’t meet our expectations. Another issue was that the price wasn't displayed anywhere in the restaurant. While we could have asked, we certainly didn’t expect such a high price for what was offered. It felt overpriced for the experience.

This place was absolutely amazing!! Location was good, just a short walk downtown where there are many many shops (mall, etc). Aldi grocery store is right across the street. The staff is amazing and so friendly! The room we had was so spacious and clean. So much closet space! The view was exceptional! 24 hour laundry facility near the lobby, which was extremely helpful. I did not eat there, but there is a restaurant attached, and they have a buffet breakfast. The place is always crowded, so it must be good! I would 1000% stay here again!!

Loved it all

We liked the location of the hotel , we stayed in one of the corner room which has both river and city view so we liked it very much..We prepared our breakfast and had it by the window with river view ..there were most of the kitchen tools that we need.. The room was very clean and there was a dishwasher and detergent.. there was coffee machine , oven, microwave, and also a hair dryer in the bathroom,,etc .. Everything was perfect.. we felt ourselves as if we are at home

There is nothing that I didn’t like..

Room size was good. Kitchen ok. There is a dishwasher. But table far from kitchen. 10min walking from old city. 2min from a good supermarket (Aldi). We will return to this hotel, but with a room with bigger bed :-)

Bed short (I am 2m tall). Bed very narrow. This is the most narrowest bed ever we slept. Hard to sleep, 2 persons on same bed. Hard access from parking lot to the elevators. 3 doors with very strong springs. Kitchen without any salt, paper towls, and etc. Bed light was insufficient for reading a book for example. We requested the code to enter the parking lot. Hotel promised to send in the checkin's morning. We arrived the hotel at 12:00 without the code. This is a mess that 4 stars hotel should be avoided. Bad smell in the hotel.

The building was clean and the staff were courteous and helpful. Special thanks to Fouad, a girl and another young man at the reception. Thanks to Abdul Karim, an employee in the restaurant at breakfast and a chef at dinner. The hotel's location was good, opposite a supermarket and close to the old city.

Cleaning was not daily and it was difficult for me, especially with children. Hotel policy: Cleaning takes place three days after entering the hotel. If you want daily cleaning, you have to pay 25 euros per day, and this amount is considered exaggerated. There is no phone in the room and there is no room service.