All the play area’s, indoors and outdoors are GREAT! We were upgraded to a better apartment which was nice, and it was a very spacious apartment. Location was convenient and the option to rent a baby carrier was a huge advantage for us!

Overall we had a great stay, it’s in the small things which we were surprised they didn’t supply - shampoo, bath robes, coffee capsules.. nothing wrong with it, just was expecting at this level of luxury to provide this, as they do call themselves a resort. I had a massage and I wouldn’t recommend, it’s in the therapists office.. not the ambience I was expecting.

Very friendly staff, great facilities for adults and for kids alike. Nice property and surroundings. The kids had days of fun in the play area (bowling, trampoline, gymnasium for basketball, soccer,...; movies, PS3, pool billard,...), as well as at the indoor pool and on the well kept outside soccer field. The owners offered trail running and archery. Great breakfast with very friendly and quick service. Upgrade upon arrival into the PH1 which has a great size and modern interior design. Roof terrace with nice views of the surrounding mountains.

Nothing...

Only good words. The 3 bed room's apartment was large enough for a family of five including one teenager. Each room has its own bathroom. The kitchen is well equipped and practical. The staff is very helpful (reception, waiters, etc.). The facilities are great and provide with many options to do in the hotel in any weather. The location of the hotel is wonderful. Wagrin is a very nice little village with many trails and staff do in the area (the hotel's staff assisted with the many choices).

Nothing really....

The location is excellent. The room is large, very clean, and well equipped. Lots of free parking spaces (with places for electric charging) The breakfast is fresh and delicious. The staff is kind, charming, ready to help at any moment. A variety of free activities: for adults there is a gym, swimming pools, sauna, soccer field and more... The highlight of the place is, in our opinion, the great activities for children, whether in the art craft in the children's club or in the play halls (bowling, ping pong, slides and more...) or in the hotel's indoor pool which has 3 water slides.

The only thing that disturbed us during our stay at the hotel - there is a problem with the temperature regulation in the room.

The children had a great time (ages 8 and 11), the hotel has a huge underground floor with lots of games for children, trampolines, a basketball court, an indoor pool with a slide, a small bowling alley and the kids played there for hours. It's an excellent solution for rainy hours. The hotel is very nice and clean, the view is lovely and the staff is kind.

‏equipment inside the apartment - very basic. Also Average breakfast. We felt that it did not fully justify the high price.

Newly and cleverly furnished, modern design The room is large, very clean, and well equipped Great breakfast, staff was very helpful. A variety of free activities: for adults there is a gym, swimming pools, sauna, soccer field and more... Great activities for children :bowling, ping pong, slides and more

Pools are not heated enough to this time of the year There is a problem with the temperature regulation in the room

Everything was exceptional: The facilities, the service, the courtesy. A perfect room and a perfect place for a hub-and-spoke trip.

Nothing!!

Fantastic facilities, particularly for older children (which is always tricky). Great apartments, which were really well equipped and the beds were amazing. The complex has plenty of space, so it never felt full (the nearly-full carpark was our only indication of how busy it was) and the location was great.

Our only quibble was we were given little/no information when we checked in: the receptionist sent us (with heavy luggage, 2 kids and a dog) on a very long and complicated way to our room, which meant having to carry everything up to the top floor when in fact we had been standing within 10 metres of the lift that was right next to our door. We also weren't informed that we could use the wasserwelt or kletterwald for free. These are only small gripes but we were just handed our room cards at check-in and that was it.

A lot of activities for kids A place itself Clean Everyone is cheerful Really good rooms

Restaurant needs a new menu new mattresses would be welcomed

Excellent breakfast, stylish hotel with a huge underground floor full of game rooms and facilities for children. The SPA is very nice too. The restaurant in the hotel is great! Highly recommended. There is also an Italian guy cooking pizza if the restaurant is not your choice.

Although the hotel is great we were surprised you don't get sheets nor bathrobe for the SPA/sauna