Cute and quiet hotel, hidden away from the hustle and bustle in the old Town. Well appointed hotel with good breakfast option.

We underestimated the location. Hidden away in the hilly old part of town. Not really the hotels fault. Just a bit challenging to get back to when you are exhausted from being out all day and not the most convenient. Central AC was not working at the time due to seasonality. It was toasty in the room and sleeping with windows open introduces more noise than desired. They didn't have any fan functions or air circulating options to cope.

We were traveling celebrating our 20 year anniversary in Lisbon. We spent 5 wonderful days here. The cleanliness of the hotel is noteworthy and by being a small property they are able to ensure personalized attention to each guest. Fizz and Samantha's attentiveness in serving a delicious breakfast every morning, Pedro and Alfonso guiding us to restaurants, and shopping areas, as well in assisting us with making last minute reservations to some great restaurants made our stay truly special. The Alfama location was perfect despite bustling crowds. The staff were delightful and helpful, contributing to our overall enjoyment. The staff went above and beyond to accommodate us when checking out very early (4am) for an early flight that they even had a breakfast box waiting to take with us, which was beyond thoughtful. We highly recommend booking this hotel. It's truly worth it, and we would love to return. A big thank you to all the staff for making our anniversary trip so memorable. - A & C

What stood out the most was how welcoming and friendly the staff was. I had asked one of the staff members a question about the train from Lisbon to Porto and then a connecting train to Douro Valley. They were able to sit down with me and provide me with a range of options on how I could get to my intended target. They even offered to call the train company to get further clarification on a question (although I didn't take up that offer.) Their service truly goes above and beyond. My girlfriend and I truly fell in love with the location as well. The streets of Alfama are so beautiful and fun to walk. It's also a perfect blend of having options in the evening (food, fado, gelato, wine) without getting rowdy like some of the other popular neighborhoods, such as Bairro Alto. Noise was never an issue at this location. Our room wasn't the largest, but it was still comfortable, had everything we needed and was extremely clean. Our favorite touch was a welcome cocktail provided on the first day. They give you the basic ingredients and instructions and you're able to craft the drink on your own - it was incredibly tasty. The breakfast spread includes a mix of pastries, breads, meats, cheeses and fruits. If you wanted something larger, there was a menu for omelettes, french toast and others as well. Everything we had tasted fresh and delicious. We spent 5 nights at this location and felt like we were able to get the perfect Lisbon experience from here.

Nothing comes to mind

Lovely, comfortable hotel in Alfama. Amazing service with lots of lovely little touches and treats to make you feel welcome. Really felt like the hotel went over-and-above to ensure a great stay. Room was spacious, comfortable clean and well appointed. Would definitely return. (The restaurant opposite the hotel was also excellent!)

Only really small things that would make this excellent hotel even better. Breakfast was generally excellent, but the eggs were overcooked every day. USB charging ports in the room would have been a life-saver. Also, nothing to do with the hotel, but I’d note that the tram 28 service was generally either full or unreliable, so beware if you need to rely on that to get you up the hill!

Amazing breakfast in a quaint room. The staff were so friendly and helpful. On arrival, we were directed to an area where we could freshen up and change as our rooms were not ready. We left our luggage and on return, all luggage had been delivered to our rooms. The rooms were clean and comfortable with nice touches such as complimentary pastel de nata, snacks, a specialty drink. The staff arranged for our transport to the cruiseport a few days later and were fantastic with directions and recommendations for sights to see.

It took a while to get our bearings as the Alfamo is a maze. This hotel is great for able-bodied travellers but I would not recommend it for anyone with difficulty walking due to the location and extreme incline of the hilly roads in the Alfama.

I had an amazing stay at this hotel! Everything was perfect from start to finish. The rooms were spotlessly clean and very comfortable, making it easy to relax after a long day. The food was absolutely delicious, with a great variety of options to suit every taste. The staff were incredibly friendly and helpful, always going above and beyond to ensure we had a wonderful experience. The atmosphere was warm and welcoming, making the whole stay even more enjoyable. I highly recommend this hotel to anyone looking for a relaxing and pleasant getaway. I would definitely stay here again!

One of the best places I've ever stayed. Tucked away in one of Alfama's picturesque streets, it offers both comfort and a wonderful atmosphere. The service was fantastic—everyone was so friendly and helpful, making us feel truly welcome. The room was lovely, with a really comfortable bed and a great shower. We were pleasantly surprised by the little sweets and drinks left for us with a note—such a nice touch! Breakfast was perfect. I’d love to come back someday. Thank you for a great stay!

There was not a single thing!

We recently spent a long weekend here to celebrate my partners 40th birthday, and the staff went above and beyond to help make it a truly special one! They very kindly decorated the room before we arrived, and the little touches like a note and slice of cake when we arrived to acknowledge her birthday and then another note and cake left on her actual birthday were really appreciated! She was definitely made to feel special. Nothing felt like too much trouble for them. The hotel itself is beautiful and in a great location - not far from the tourist hotspots of Alfama but also slightly tucked away. If (WHEN) we return to Lisbon, we would 100% stay here again! We’ve already been recommending this hotel to anyone that will listen.

The Staff are extremely helpful and want you to have the best time. We were offered water and a glass of champagne on arrival. We were shown to our room where they explained how everything worked. They offered a free walking tour and help with any recommendations of where to go or what to see. There was also a complimentary mini bar with local produce and instructions to make a local cocktail The room was extremely clean and comfortable with lots of little extras to make your stay enjoyable. They have thought of everything to make your stay the best it can be. The room was decorated with a traditional way with modern touches.

There was a good choice of food for breakfast every morning, both hot and cold, some cooked to order. One minor point was on our last morning we needed to be up and off early choosing to have a breakfast as soon as they started serving and whilst there were already a few people in the breakfast room they were still setting up and it was all a bit chaotic.

Everything was really good. From the time we arrived to the we let - the staff was super friendly and helpful, the room was really nice, the breakfast delicious, the location was 15 to 20 minutes walk from the main tourist places. The complimentary cocktails, that you have to make them by yourself - easy job, were a nice touch in addition to the warm welcome upon arriving. We would recommend this hotel if you visit Lisbon!

The restaurant works only for breakfast. This wasn't a problem for us but is worth noting for people to plan lunch and dinner somewhere else if they don't want to skip a meal :)