Ideal location opposite Guildhall, near Windsor Castle, shops and short distance from Windsor Royal station (Slough line). Responsive staff when reporting room defects (a few) and kind, courteous service from concierge Mathew and colleague re: our request to leave baggage in their care for a few hours after checking-out.

From Reception experience (on arrival) it appeared we had an excellent deal through Booking.com, compared with usual rack rate. Had to upgrade at cost of £25 to enable us to check-in to a superior grade room, as our basic room wasn’t ready 2 hours prior to regular 3pm opening. However, ‘superior’ room had a number of basic defects, all of which could have been noticed prior by housekeeping - eg entrance door needed both hands to open (stuck to frame), thin/limp pillows needed replacing, lavatory had continual slow flush. Receptionist took notes when these were reported. Suggest a small card is made available in room allowing guests to note such defects, to hand it at Reception / expedittheir repair. Thistle Hotels cleverly had these in my earlier experience.

Close proximity to the Castle’& other things planned for our trip

We were advised to book early if we wanted to eat in the restaurant, which we did . However, when we went down for dinner which incidentally was a Birthday meal of which the hotel was advised at the time of booking. All the tables (7.15pm) were laid up for breakfast , the restaurant was empty & we had to wait to have a table made up for dinner. On reflection we should have gone out & found another restaurant but it was all a bit embarrassing.

It is on the high street just across the road from Windsor Castle. All bars and restaurants are within a 5 minute walk. A fridge in the room means you can keep drink and food. I would stay here again.

Booked a double bed 5 months prior to visit, but given twin beds that could be attached into 1. The hotel did give us another room, but we thought the new room should have been allocated to us in the first place

The location was excellent , right in the middle of Windsor High Street . The staff were attentive, professional but friendly . Our room was spacious , modern and comfortable. The separate dressing area and modern bathroom were great and the sitting area in the room was really useful . We ate in the hotel for dinner and this was good . The best selling point for us was that it was dog friendly too , and taking the dog , we didn’t have to compromise by going in an inferior room . The dog was allowed in the bar area which enabled us to eat at the hotel too which was a bonus on days when it was raining and staying in was preferable. A great stay , would definitely recommend.

The only down side for us was , that being on the busy high street , there was no where to stop the car to unload the luggage in front of the hotel . This meant stopping on the nearest car park and taking all the luggage and the dog up hill to the hotel in the pouring rain . Once there , the staff were rushing out to help us and this was only a small negative that can’t be helped due to the prime location next to Windsor Castle.

Friendly & efficient staff - sorted out problem we had quickly & let us check out an hour late. Nice big room with comfy bed & modern shower room Lovely reception area with plenty of sofas Location - right opposite the castle & near to all shops, restaurants, etc.

Had to change our room - unfortunately new room fridge wasn’t working & no water but only there one night so left it. Handy car park with valet but £36 a night! Hard to find car parking so decided to go for it but so expensive Ordered breakfast in the room as tired - some of order wrong, not very pleasant, no condiments. Think it would probably have been nice if we’d gone downstairs to have it.

The proximity of the hotel to the castle was great. Plenty of shops and restaurants to choose from. Breakfast was ok, offered variety. All Staff members were very friendly. Great concierge team. Would like to especially thank Matthew who helped with our wheelchair requirements.

Breakfast: we would have liked to have seen more freshly produced products I.e. bread, croissants muffins. Sausages looked under cooked (insufficiently browned) tasted ok. Bathroom: under the rim of the wash sink and toilet could be cleaner. It was black. Water from the Shower leaked onto the floor, under the toilet. The bath has a high rim and a little awkward to step into to have a shower

Location fine. Was told when booking in that breakfast was included in my booking. However, when arriving for breakfast we were told it wasn't. We therefore said we might as well have breakfast as we were there. Although I agreed to full breakfast. Provision of eggs & various other things were poor.

See above. I told dining room manager we would only have Continental & £18 per person doesn't represent good value. We therefore had breakfast on second morning in another establishment.

Excellent location opposite Windsor Castle. Parking in the hotel basement was very convenient although you had to request the door to be opened. A bit more advanced info about access on arrival would be useful. The concierge was helpful and friendly. The standard room was fine, although the only view was rooftops, unsurprisingly. We had been offered an upgrade room but this did not meet our requirement. The buffet breakfast was satisfactory with good coffee.

We had several problems with the door cards not working. Reception was efficient but could have been a bit more friendly.

The staff was super helpful and really pleasant to talk to. The guy on the carpark was exceptionally nice and professional, him and all the staff made our stay very welcoming. The rooms was nice and spacious and very well cleaned, no noise from other rooms, breakfast was just what you needed after a day before of alot of walking, loads of variation to eat and the bar staff made really good cocktails. We will 100% be booking again in the future.

There wasn't anything we could think of except it was a little too warm at breakfast with the heating but a very very minor negative. There was nothing to moan about at all really.

We stayed for one night to visit Windsor Castle. The location was excellent. Windsor Castle was across the road. The breakfast was very good, a great selection of food well prepared. They also offered everyone the choice of eggs fried or poached at no extra cost. The breakfast staff were excellent, pleasant and attentive. The room we stayed in was excellent, large and very clean.

The parking situation is limited and very expensive at 40£ per day so I found alternative parking not even a 5 minute walk from the hotel for 22£.